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Echovita

3.7

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Echovita Reviews Summary

The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.

This summary is generated by AI, based on text from customer reviews

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7,937 reviews

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Canada
1 review
0 helpful votes
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Bouquet not as descibed
November 6, 2023

I ordered flowers for a funeral visitation via a link attached to the obituary on line. The bouquet delivered was not as shown at all In either flower species or color. I contacted the vompanybreharding this andcwas given a partial refund. But i also found the price of the possible arrangements to be overpriced. I was also very surprised that the order was managed from an American company for a funeral in Ontario and fulfilled by a florist in the same village that the funeral was held in in ontario. I will never use a service like this again. In the future I will contact a florist in my area to manage an order.

Date of experience: October 29, 2023
Texas
1 review
0 helpful votes
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Well pleased
October 30, 2023

It was a very good experience. First time that I had ordered flowers on line to send to a funeral.

Date of experience: October 29, 2023
Colorado
1 review
0 helpful votes
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This site made it very easy to support the family.

Date of experience: October 29, 2023
Utah
1 review
0 helpful votes
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Flowers
October 29, 2023
Updated review

Ordering was easy. Flowers were nit near the picture and was disappointed this was for a great lady funeral. We asked for some money back but was told to call some one else.

Date of experience: October 28, 2023

Easy way to send flowers
October 11, 2023
Previous review

Easy way to send flowers

Date of experience: October 11, 2023
Texas
1 review
0 helpful votes
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Beautiful plant
October 28, 2023

The app was super easy. The experience was smooth.

Date of experience: October 28, 2023
Kansas
1 review
0 helpful votes
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Bad business
November 4, 2023

It was a bad experience almost from the time the order was placed. Couldn't find a florist that could make the arrangement that was ordered. Asked if I would substitute something different and I said yes. Still couldn't find anyone to make the new arrangement. Will not use the service again.

Date of experience: October 27, 2023
New York
1 review
0 helpful votes
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Unsatisfied
November 3, 2023

I received a email telling me the flowers had been delivered at the funeral. 1week later I get another email stating flowers were never delivered. Ended up requesting a refund

Date of experience: October 27, 2023
Jordon L. Echovita Rep
over a year old

Hi Shattia W.,
Who was the second email you received from? We, Echovita, have not had any email communication with you. Perhaps, your order was indeed delivered, however, the funeral home or church forgot to put them on display for the service.

Virginia
1 review
0 helpful votes
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Was called the morning of the funeral and told the florist wouldn't be delivering the flowers, and there was no one else in area to do it.

Date of experience: October 27, 2023
Jordon L. Echovita Rep
over a year old

Hi Barbara F.,
We're sorry to hear the local florist was unable to deliver your order. As unfortunate as this circumstance is, when the local florist assigned your order cancels at the last minute due to an issue on their end. Our partner, Blooms Today, attempted to reach other florists in the area, but none were able to fulfill the order on time.

Canada
1 review
0 helpful votes
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.
October 27, 2023

.Don't want to put comments in english here. Everything is fine.

Date of experience: October 27, 2023
Tennessee
1 review
0 helpful votes
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Satisfied
October 27, 2023

I'm very satisfied with your company…I made an error regarding the delivery of flowers and called the next morning…They were able to correct my mistake and deliver the flowers to the wake service…Thank you do much for your fast and quick delivery…

Date of experience: October 27, 2023
Alabama
1 review
0 helpful votes
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Thanks for the ease of ordering.
October 26, 2023

Although ordering was easy and I found Echovita right on the funeral home involved's website, when the e-mail was sent announcing the delivery, it only listed one of the two orders with a photo and I wasn't sure if the other got sent until I talked to my cousin who passed's wife later.

Date of experience: October 26, 2023
Florida
2 reviews
0 helpful votes
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Did not send on time for funeral
November 2, 2023

I ordered flowers for a co- workers father's funeral 3 days prior to the funeral date. Got a call at 11:15am on the day of the funeral that they were unable to deliver to that zip code. I got the florist directly from the funeral home's website. I was asked to provide another address so they could send something comparable to the families home. I had to scramble to try and get the address to my co workers parents house while she was attending the funeral and hope it was delivered in time before she left to come back home. Would not recommend.

Date of experience: October 26, 2023
Jordon L. Echovita Rep
over a year old

Hi Amy R.,
We're sorry to hear that Blooms Today was unable to find a local florist to deliver the arrangement to the address of the funeral. In this case, what would have happened is that the original local florist that was assigned your order notified Blooms Today that they were unable to fulfill it, and Blooms Today attempted to contact other florists in the area, but were unable to find one able to deliver your order on time.

Canada
1 review
0 helpful votes
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Review of the Online Obituary Service:

I recently used the online obituary service during a difficult time, and I must say it was incredibly quick and helpful. During moments of grief and sadness, having access to a platform that simplifies the process of creating an obituary and sharing the memory of our loved one was a relief. The user-friendly interface and efficient assistance made it much easier to honor and remember our dear one. I appreciate the support this service provided during a challenging period, and I highly recommend it to others in similar circumstances.

Date of experience: October 26, 2023
Maryland
1 review
0 helpful votes
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Red, White and Blue display
October 26, 2023

Excellent service and will use them again if offered as a choice.

Date of experience: October 26, 2023
Indiana
1 review
0 helpful votes
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Funeral flowers
October 26, 2023

Very pleased with the appearance of my flowers and the timeliness of the delivery

Date of experience: October 25, 2023
Pennsylvania
1 review
0 helpful votes
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Funeral
November 2, 2023

Very expensive for what was delivered, we were disappointed in them

Date of experience: October 25, 2023
California
1 review
0 helpful votes
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The website made ordering easy however it arrived late.
November 1, 2023
Updated review

It is so easy to order however I am fairly certain that the delivery time was scheduled for morning and I just received a thank you note saying the flowers were beautiful but it was too bad they didn't arrive for the service rather late that afternoon. It was very important to have them at the service as I could not attend.

Date of experience: October 25, 2023

It is so easy to order
October 6, 2023
Previous review

It is so easy to order

Date of experience: October 6, 2023
Canada
1 review
0 helpful votes
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Appreciation!
October 25, 2023

As we were unable to attend or love in the community where the service was held, we soe appreciated the service you provided! Thank you!

Date of experience: October 25, 2023
New York
1 review
0 helpful votes
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Funeral flowers
October 25, 2023

The rep was very nice and helpful. Very easy to use. Includes everything needed.

Date of experience: October 25, 2023
Texas
1 review
0 helpful votes
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Not satisfied
October 31, 2023

The flowers in the price range I chose were not delivered correctly. Very small vase
Of flowers. I did call to complain and they did refund me $34.00.

Date of experience: October 24, 2023