On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Order flowers for memorial service and the day of the service get a phone that they are unable to deliver the flowers.
The arrangement was a miniature of what I ordered for $100. But worst of all….The flowers were shoved unevenly into the vase but I pulled them up and out once I saw them at the funeral home.
I've never been so upset attending a funeral. Too upset to call and complain.
Straightforward except what names to include on card attached to flowers which was already named in preceding message.
Hope flowers are gorgeous!
It was a smooth and easy process. Flowers were beautiful.
My experience was great and amazing. I would recommend this service to everyone
Easy and assayable services for families to assist friends and love ones with delivering products.
Did not contact anyone, had to dwell with my brother's death and funeral
My flowers didn't get delivered and no explanation was provided. 😕
It was delivered but not what I ordered couldn't even tell they were my flowers bad won't order anything else very bad service
Hi Becky M.,
We are happy to hear you received excellent customer service. For clarity, Echovita is an obituary website. Blooms Today is our partner who you spoke with. The local florist who delivered the incorrect order is the company who won't be used again by Blooms Today. Thank you.
Like the way it's made nice and easy in time of sorrow to get the flowers and get them delivered
The selection process was seamless, after that I have no idea what took place. Did the flowers arrive on time, what did they look like? I have no answer to these questions.
Easy to use and nice addition to the site.
They were delivered on time after being ordered late.
I ordered online and it allowed me to place a same day order for after 2pm. It was 2 days later I was called to let me know they were never delivered because they couldn't find someone to handle it it. This is totally unacceptable to find out 2 days after I needed the flowers delivered.If I had known I could have called somewhere else.
Hi Monica H.,
For orders placed for same day delivery, our partner, Blooms Today does their best to try and find a local florist who is able to fulfill your order. When the delivery address is a cemetery, it is really difficult because if the florist is unable to contact the cemetery to find out where the flowers are supposed to go (plot location), it makes it very difficult to insure the flowers will be delivered on time for the service. They did their best to have your order fulfilled, but with only 4.5 hours between you placing your order and the start of the service, it doesn't leave much time. However, you should have been notified not long after placing your order, instead of the following day. Your order was refunded by Blooms Today, the next day.
Very efficient and easy to order. The order was placed in the morning and delivered by the afternoon.
Thanks for your help. Flowers were better than expected. Real nice arrangement.
The lighting of the candle is somewhat of a rip-off the way it comes up when you check out. Didn't realize it until the next day Last time I will use Echo ita.
I received a notice from Blooms
Just before the funeral started that they couldn't deliver the flowers for the funeral. I had to provide an alternative address for later delivery. I expressed concern. I did not receive any notice that they were delivered to the alternate address?!
Easy and lovely selection
Flowers smelled wonderful and looked beautiful
Simple and straight forward flowers were very nice and delivered on time.
The cost of the flowers was much higher than if I had bought local. This website listed an obituary that they were not associated with. Party my fault, I should have checked more obituary sites to get the local funeral home.
Hi Mick M.,
The dimensions of each size of each flower arrangement are shown directly below the photo after you select the arrangement you'd like. If you believe the arrangement delivered was not the same size indicated on our website, please call Blooms Today directly at 1-800-522-8707. It is likely you will have to present a photo of the arrangement delivered. Also, Echovita is a free obituary and memorial page platform the informs society of who has passed away. You claimed we listed an obituary we were not associated with, however, Echovita is an obituary aggregator that further shares the basic facts of publicly available obituaries. Families also post their loved one's obituary on our website for free.
The daughter of the deceased thought the arrangement was very beautiful which made me feel great.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anne B.,
If you are not satisfied with the arrangement prepared and delivered via the local florist, please call Blooms Today directly at 1-800-522-8707. There is a 100% satisfactory guarantee or your money back. Please note that Echovita is an obituary website. Blooms Today processes our flower orders and assigns each order to a local florist near the delivery address, who is then responsible for preparing and delivering the order. Thank you.