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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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WAS VERY DISAPPOINTED THAT MY ORDER WAS NOT PROCESSED AND SENT TO FUNERAL. MY MONEY WAS REFUNDED. IF I HAD BEEN NOTIFIED I WOULD HAVE ORDERED SOMEWHERE ELSE.
Would like to have asked for some blue flowers to be added but could not see a choice. To be honest there were not very many other flowers, definitely they were not what I ordered, the arrangement I felt was mine the card must have got lost. They were coloured flowers and not very many. Again it was not the time and place e to question it. Thank you.
Very beautiful arrangement and it arrived on time. Very fast delivery! I'm very happy with this transaction. Thank you.
Can't even describe. The rep was wonderful. The florist, horrible.
Easy and quick but no idea what the final product looked like.
I was notified the day after my brother's funeral that they were unable to complete my order for the day of the funeral and asked for an alternate address. It was too late for flowers. Thanks did refund my money, but I only had 1 opportunity for flowers for my brother for that day and that was taken away from me.
I learned about the service just 2 days before, ordered the flowers for day of service, but got confirmation on day after service, so doubt they were delivered. It was a public space, not funeral home or church, so quite sure the family and friends would not know it was delivered. I inquired online but no response, so don't think flowers were delivered on day of service,or possibly at all?
Hi Frances M.,
We're very sorry to hear your order wasn't delivered. I checked to make sure your order has been refunded. Your order was refunded on March 19th.
Very bad. Order was never delivered & I was still charged.
A refund was processed for your order on April 1st. It can take up to 7 business days to receive your refund.
Flowers were not delivered for a funeral and we were not notified until 24 hours AFTER the funeral.
Go somewhere else and save yourself humiliation.
I ordered flowers. I was given confirmation and a receipt they would be delivered. They were never delivered. I kept checking new deliveries at the funeral home, and kept asking staff to check. This has never happened to me before. I felt embarrassed and neglected.
Thank-you for making this difficult time for a purchase for a dear family member pleasant and easy!
The product was lovely, everything terrific!
Thank-you so much, I will absolutely use your great service again!
The ordering system was very efficient & easy to use, but I couldn't go to the funeral, so I didn't see the flowers personally. It seems the system could be enhanced by having the Florists send a photo to the customer so we can see them.
So disappointed flowers were not delivered for a funeral service. Good news is I could get through to someone on the phone, rare these days. The customer reps were very nice and gave me a refund right away. They said sometimes a confirmation is sent when the flowers are picked up by the florist and not when they're delivered and they will let the florist know.
The delivery seemed to be good, they were there, I was upset the card was hand written you could barely read the writing
Very good service with no problems. All flowers were delivered on time. Thank you
Very upset with Echovita. I placed an order 2-1/2 days in advance for flowers (and eternal candle) for a dear friend's funeral. Flowers were never delivered and did not find out until after the funeral. Too late to find another florist. I did get a full refund but will not order through Echovita in the future.
Good choices and easy to use this site.
Thanks for offering this service. It made things very easy for us to show our caring for the family.
I saw the obituary 3 hours before the viewing and decided to try ordering from that site. The online ordering form required an additional 2 hours which was entirely reasonable. They actually got a beautiful arrangement delivered in that timeframe.
Had a great experience with my order Everything went smoothly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Santino B.,
Echovita is an obituary website. All of our flower orders are processed by Blooms Today. Blooms Today works with local florists throughout both The United States and Canada. They assign each order to a local florist within the area of the delivery address.