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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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I placed an order online from a florist I wasn't familiar with to deliver them. I was able to attend the service and they were gorgeous! I couldn't believe the huge size. Thanks so much, a bright spot on a sad day.
The process of ordering the flowers was very easy & efficient!
Placing the order was smooth with no glitches and a very nice selection of floral arrangements. Than, I received a call and text later stating my order could not be fulfilled after giving all of my information. I wish I had been informed before completing my order.
Placing the order was smooth with no glitches and a very nice selection of floral arrangements.
I ordered a floral spray for a funeral. The evening before I noticed an e-mail from them, saying they didn't have the flowers to fulfill the order and would like to send a plant instead.
I spent hours on the phone with local florists at closing time trying to find someone who could make a floral spray. It was too late.
It was embarrassing for our family not to send what we ordered and hoped to send.
It felt like a classic bait and switch.
Hi Robin B.,
Unfortunately, if there is an issue with the order selected, the local florist can advise the customer that they can send a substitute arrangement, or you can cancel your order. This is not a "classic bait and switch". Furthermore, you placed your order at the last minute. You placed your order on June 20th at 3:42p.m. For delivery by 9:00a.m. On June 21st. Local florists have their hours of operation just like other businesses. This local florist basically had about 3 hours to prepare and deliver the order since they would have to deliver your order on June 20th because they are not open early enough to deliver the order the morning of the 21st. Just as you said, you spent hours on the phone with local florists, but it was too late for a spray. Sprays take more time than an other type of arrangement, and since you placed your order late, there wasn't much time to fulfill it.
Timely delivery, appropriately arranged, and became a conversation piece in the event.
Peace Lily Plant we ordered never arrived & Candle was not lit. We would never had known had we not checked with a family member who was to have taken the plant after the service. We did receive a full refund after contacting the Mortuary, the local Flower Shop & echovita. Very disappointing that the Family did not receive the Memorial.
Hi Diane W.,
We're sorry to hear that your order was not delivered. The candle was lit on the obituary page on our website where you placed your order, but it was cancelled and refunded when your order was refunded. Thank you.
I ordered flowers for a visitation/funeral. They didn't show up for the visitation and they said they weren't delivered yet. A few minutes later I got an email saying they were delivered the day before (they were not at the funeral home). They just kept saying they'd check into it and a few minutes later saying they were delivered. I did get a refund but it was very disheartening to not have them delivered.
It was easy to order flowers for my cousins funeral. I would have liked to know when they were delivered. This is my only concern, all else went well.
Very good products at great prices everything was delivered as promised. I would recommend and use them again.
Not being in the same town as the funeral home, this was a very convenient way to order flowers. Unlike FTD, one gets what one ordered.
The large spray of flowers I ordered and paid $272 for my cousin's funeral were nice. They were delivered on time and the sympathy note I wrote was included with the flowers. However, OUR FAMILY NAME was omitted! So my relatives had no idea that we had thoughtfully sent an expensive floral arrangement to honor my beloved cousin. Embarrassing and infuriating. So much for quality control. Who doesn't check these important details? I will never use this company again.
Hi Kathleen M,
Please provide us with either your order number or your email address. We'd like to check and see if you included your family name in the message or card signature when you placed your order. If you didn't include it in your card message or on the card signature, then your family name wouldn't be included. However, if you did include it, and it was omitted, then it is the fault of the local florist who omitted it, not Echovita. Echovita is an obituary website, not a florist. We receive the order, send it to Blooms Today for processing and they assign it to a local florist. Thank you.
Not Happy. They never received the flowers and the funeral home didn't know anything about them.
Hi Maryann S.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, please call 1-800-522-8707, as stated on your receipt. Thank you.
Flowers were not even at the funeral home. Don't even know where they were or what the arrangement looked like. Cost was $150.
Disappointing. Yes I received a notification that the flowers were delivered but I did not see them Anywhere
Hi Rebecca D.,
As per your order, the flowers were delivered to The Campus Church Aurora on June 17th at 12:28 p.m. You were also sent a delivery confirmation email, which may have been received in your spam. Thank you.
Good experience. Even though there is a few flowers to choose from would like to have more selection.
Ordered flowers. Recipient said they were beautiful. Happy with the experience.
Flowers were well received. Beautiful, fresh, and delivered on time
Easy to do but not sure plant got to funeral a week later no one from your business me assurance it got to funeral
Hi Eleanore B.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, please call 1-800-522-8707. Thank you.
Although the arrangement eventually delivered was lovely, it was a frustrating experience. First order was cancelled without explanation and then the next attempt indicated that it would be delivered the next day which was way too early - I was unable to change that so I discontinued the order. My third attempt just a few days before the service was successful.
Great job only had a day to make the arrangements the flowers were delivered right on time and gorgeous, the family was appreciative. Thank you again
I ordered a large peace lily and a dish garden was delivered to the funeral home.instead. Very disappointing.
Hi Mitchell R.,
We're sorry to hear about the mix up. Did you receive any type of communication, maybe in your spam, notifying you of a substitution for your order? Whether you did or didn't, please call Blooms Today directly at 1-800-522-8707 and let them know what happened, so you can be compensated. It is also stated on your order confirmation email to call Blooms Today for customer service regarding your order. Thank you.
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Hi Emelda B,
How would it be possible to be informed that your order couldn't be fulfilled before completing your order? That is literally impossible. We understand the circumstances are unfortunate, but giving a 1-star review for not being informed your order couldn't be fulfilled before completing your order is very unreasonable, since it's not possible. It's not a restaurant where you sit down, in person, and order something, then are immediately told they don't have it. Echovita is an obituary website. Flower orders are processed by Blooms Today. They receive the order and assign it to a local florist within the area of delivery, if the local florist cannot fulfill the order and no other local florist in the area is available, the order is cancelled.