Burgess

I ordered 2 of the dwarf 5-in-1 fruit trees 2 years ago. At first, both arrived broken. I had to jump through hoops and provide the original shipping label with a letter via regular mail then wait several months to get replacements. Well, 2 years later, it turns out that those 5-in-1 fruit trees were actually just a crabapple tree and an invasive callery pear tree, both of which have only inedible fruits and get up to 50' tall, not the 10-12' as stated. I spent $80 on these saplings, and now I have to dig them up.

Have ordered from them in the past with about a 30% success rate. They claim you can return for refund, but there is never anything left to return. This year I made a $11 order of stuff I can't get anywhere else on April 10th, with $10 shipping. On May 4th they charged my account. Still don't have my items. Have contacted them many times and they just keep saying it is coming soon. Asked them to at least refund the shipping as it is ridiculous to pay that much and wait this long, but they didn't even address that. Really doubting I will even receive this order at all. Don't recommend purchasing from them.

Plants arrived after 6 weeks, and 2 emails to CS, in a plastic bag with no shipping protection. The bag was mucky inside with rotted leaves. One plant had no leaves, the other had a few black diseased leaves. I'm going to try to save them, but who would want to ever order from this shoddy, shady company again. Their refund policy, if you don't ship the dead plants back, is for money off on your next order... who would order twice from this disreputable company!. Still waiting for my seeds... maybe I'll receive them in time for Christmas!

These guys are a joke! I understand the current state of things but the reality is that placing customer service agents remotely to phones from their own homes is an extremely easy and cheap process these days. None the less they have NO WORKING PHONE NUMBER, and don't mention that anywhere on their site. However if you try to call their phone it's disconnected! That says a lot right there!
It takes days to get a response to an email, yet when they do respond they don't answer any questions. I wish I had read the extensive number of bad reviews online prior to ordering. Assuming they were a reputable company, then reasonable substitutions would have been okay. SCAM! First, the plants I ordered were almost all potted. However, I am now waiting for the "dormant" plants which are apparently kept dormant in a climate controlled place (seriously?!?!) to be what exactly? They were "HARVESTED", so even though they may arrived in a pot they were not grown in that pot, they will simply be packaged in a pot.
Also, I ordered a liatris barefoot plant which was automatically flipped on my order confirmation to 25 bulbs. I still haven't rec'd responses to that or several other questions. Total shady company, misleading website, non-existent service.

90% of the plants I ordered were dead. I thought they were just dormant, put them in the ground and watered and waited. After 30 days I wrote the company and got back an email saying in order to take any action we need you to send us the original shipping list. This list was stuck on the side of the plastic bag the plants came in and was no longer around. I sent the date of my order, the order number and list of what I ordered. They obviously had a record of what they shipped. Customer service means nothing to these people so do not get taken in by all their promos. There is a reason for them

The $134 of seed potatoes they sent were rotten, oozing. Filthy liquid was seeping out of the bag, and the powdery mold on some was so bad, we used masks and gloves to deal with the package.

The seed potatoes came late, too. So their offer of a replacement (they don't offer refunds) makes no sense. It's now too late to plant potatoes in my area.

Some of the seed potatoes had decomposed into sludge. It was really awful. I think my husband buried them in the woods, to help deter animals from eating them and poisoning themselves.

I was trying to place a large order. The website took forever to update my order with each item I added. Frankly, It took a long time to find my items. And finally, it made me fill in the address information 4 times, then it still got it wrong. I have different shipping and billing addresses. I tried five times to put in the information but each time it would start to finalize my order, it would have them backwards! I will find another company with a better website. I am sure that they are out there.

I ordered plum trees and strawberries in early 2018. They arrived when the time was appropriate to plant them. They were dead. I waited several months to give the plants a chance. Never any green. I've been gardening for decades and never have I seen such poor products. In 2019 I contacted the company to get the wretchedly inferior stock replaced. The company's representative said that if I sent a copy of the cancelled check and an explanation of the problem, the plants would be replaced. I answered the next day. I contacted them again this week to see when my plants will be in and the company said too much time has passed. It said it has no record of my submission. Never did I receive my mailing back, so I assume the company received it. My position is that the company should honor its promise, which it has chosen not to do. The products are inferior and the "service" is even worse, in my opinion. Buy from a more reputable company that sells decent plants. You'll be happier.

Ordered 18 bareroot raspberry plants on August 27,2018. Got 18 dry sticks none of wich came to life. So sent them back for a replacement summer 2019. Again got lifeless skinny dry sticks. Soaked them in water/kelp solution and planted. Month and a half later not one plant showed any life. Contacted company for money back, and was told i have to contact their manager via letter because she doesn't communicate through email or phone. So i did write her a letter explaining how frustrated i was, planting their dead raspberries. It took me a lot of time and energy and none of 36 total plants was alive, i explained to her that i don't want a replacement any more, i just don'twant to waste any more of my time planting their dead plants. In mean time i ordered 5 same exactly plants from Etsy, week later they all are sprouting new leaves! And today i finally got a letter from Susan Phelps, saying they have only 14 day window for a refund. And in order to get a replacement, you have to send the original shipping label back to them together with dead plants. Even though i still have the original label, i do not want a single plant from this company. Very unprofessional and rude customer service. Will never order any plants from them again. Wasted close to $100, and a full raspberry season. Very unhappy.