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Ordered from Burgess in July, $99.00. Order came USPS in September. All of the plants were crushed and slimy. Some of the items even had been substituted with items of a lesser value. Called Burgress and they refused to adjust our bill. They wanted us to ship the dead plants back at our expense. Don't order from this company!
Ordered privet hedge in July 2020 expecting to get plants in a few weeks. Called company and was assured that I would get my order in Oct when it would be the best time to plant the hedge. Oct 18,2020 I called company and was told I would have to wait until Spring 2021 to get the plants because they didn't have any. Person I spoke with was condescending. Implied that it was my fault that I didn't read the catalog which said they would only ship if they had plants in stock. I would figure that they could get plants in 4 months from time of order. I would assume they probably would never have sent me a refund or the plants. I am pretty sure I will never get my refund but I am positive I will NEVER do business with this outfit again and will be sure to spread the word about their awful business practices and attitudes toward their customers.
Dan Deines
Ordered over 40 dollars of plants. Took my money no problem. Should have received by now. Went to check my account with them, no mention of order, But my card was charged. Tried several times to contact, no response. Don't order from them
I have been trying to reach them for 6 days. The phone number does not work, and they won't answer the emails. Everything in the order was dead. I wish I had read the reviews before ordering from this company.
I came back to do an update on a review I left here awhile back for the 5 in 1 PLUM TREE. People on here were upset they received a stick verses a grafted tree with branches. As stated before, upon inspection, I recognized they're using the bud grafting method. 3 of the 5 grafts grew into long healthy branches plus a few branches from mother plant. I'm ok with this. Enough for cross pollination. We've had weird weather since early spring so I expected a bit of damage.
I'd still order from this company despite their shortcomings. They might be rough around the edges but anything I've ordered has ultimately been fine and customer service has helped me in the past.
I have read most of the reviews here concerning this company's products and customer service. I've been ordering from them occasionally over many years. Honestly, any time I've called them, I really haven't had any customer service issues since they do state right off to have items replaced, you need the original label. I do keep a garden folder with all plant purchase receipts from them and other companies for this exact reason.
In regards to people commenting about not getting what they thought they should get with a grafted tree, I see what you are thinking; your grafted tree should have branches. I just got mine (grafted plum) yesterday and it is indeed a pruned single stemmed tree. BUT since I've been gardening for 40 plus years, I immediately recognized what they did. It's called bud grafting. I was able to find all grafts on my "stick" and I'm happy they all look well healed and established. This summer, hopefully the tree will take and the grafts will grow. My only complaint is shared by others. The main roots were bone dry with maybe a cup's worth of fine end roots in moist soil. That could be improved upon since dry roots can mean dead plant. Especially when they're pricy.
Burgess is not a fuzzy and cozy warm company but i will still order from them.
This company is the worst! Every part of my experience with them was awful. If you want to be totally disappointed like I was with there service and products just take a few hundred dollar bills and burn them.
I ordered from this sham company. Because of covid they said orders would be running late 2-3 weeks. After 4 weeks I contacted them regarding my order. They said it was in shipping, when they bothered responding at all. After 5 weeks I asked for a refund of my order. I was told it was just being ready to ship and rhey could not refund. After 7 weeks I again ask for a refund, nothing. After 8 weeks it showed up missing some plants. I sent a message stating the shipment was incomplete. I'm still waiting for a response (after three weeks). I planted what was received and only two plants lived. I sent a message stating their plants never germinated. I have heard absolutely nothing from them. I gave them one star only because zero was not available. This company is a sham that offers defective and inferior products. STAY AWAY FROM THEM!
Their catalog is full of pretty pictures of products. This is NOT what you will be receiving! You will get dead sticks. Some don't even have roots. Their catalog is a gross misrepresentation. Nowhere does it even hint that you'll get tiny sticks as plants that are almost dead. Their return policy is blatant theft of your money. You do not get a refund. You get a piece of paper good only with them that must be used all at one time or you forfeit the rest of your money. Don't even think about doing business with this company unless you want to get ripped off.
Nothing that I can say that hasn't already been said. It has bee 2 months and have not received my order and cannot get a status. Phone is always busy and they don't respond to emails. COVID is a convenient excuse for them but I have not had problems with other plant companies.
Ordered $150 worth of plants in April. Just received 1 dried up dead plant and still waiting on 6 more. Customer service is terrible. Takes forever to get through. Stay away! Never every will shop here again.
Ordered since April-they took my money and no product. Phone doesnt work
Email like 2 times pr week, No better really bad
My plants arrived dead and their customer service was horrible and misleading. Don't buy from this place! You will be disappointed if you do! I would have given them a zero rating if that was possible
They sent me dead plants with brittle roots. Customer no-service didn't help. I would recommend not ordering from them
Still waiting for over $50 worth of seeds purchased and paid for 10 weeks ago. I did receive the plants and bulbs after 8 weeks of waiting, but they were moldy. Save yourself time and money. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!
Worse Company ever! Please please
Please Do not purchase from this company! We bought some trees from them and they arrived Dead we reached out to the company they sent us the most generic message and pretty much told us not our problem
Save your money for
A company that actually cares about their costumers because this place is a damn joke! Completely Dissatisfied with your lack of morals when it comes to your customers.
Don't order from this company! My order was placed on 4/24/2020. Credit card billed. Repeatedly tried to call for shipping information but their line was always busy. Sent 4 emails and noone ever replied to me. Received shipment today on 6/13/2020. Plants were dry. Mosquito geraniums were dry and broken (pic added). Some of the roots had mold on them. Substitutions to my order were made that I didn't want for two items that I ordered that definitely were not of equal value. Save yourself the hassle and DO NOT order from Burgess!
1st placed order May 6th. Still hadn't received and but 4 packages of $. 99 sunflower seeds. They cancelled order after shipping these seeds, without a request from me. Then charged full shipping cost for 4 pkg of seeds. Won't refund anything from shipping. 2nd I placed another order April 6th, here it is June 22th, still no order. Won't order from them again. Suggest k. Vanbouren they ship quickly
Let me add my voice to the list of dissatisfied customers. You get what you pay for. They has this B. S. policy that no returns or refunds are allowed without the original shipping label. Who keeps this any why does no one else in this world have such a ridiculous policy. You can't cancel the order. It arrived 2 weeks late well beyond planting season. It has a short shipment. Telephone line is off the hook so no one answers. Email customer service is of no help. Rip joint!
After reading the other comments, I have decided not to waste my time anymore with them. Order 2 Rashberries, 4 blueberries, and 2 blackberries on the parcel 1 of 2. They took a month to get it to us, and when they did the order wasn't right. They sent us 4 blackberries and 2 blueberries. Then it took another 3 weeks before the correct plants got sent, which we had to pay for again. Then took another few weeks to get parcel 2 of 2(around 2 months to receive 2 of 2), instead of reaching out and letting us know that they ran out of what we wanted for the vegetables in parcel 2 they just took the liberty to choose what they wanted us to have as replacements, instead of just giving us our money back. With reviews of them not honoring their commitment to the customer I figured the less troublesome route is to find another place to do business with. Amazon did amazing with both timing and what I actually order, and on top of that the plants are doing better then those from Burgess. Amazon has excellent customer service and can take care of customers better then burgess. If you have the money to blow, then Burgess is okay. But if you don't want to pay for something inferior that may come way later then when you need it in the ground, Amazon is a good place to go, the plants that we got from a seller was veteran owned also, and these vets did a fantastic job with the care they provided.
What a joke I told them I want to cancel order after 6 WEEKS They said it's in shipping so might not be able to
2 weeks later NOTHING
I will try and figure out way when someone wants to go to there site they see reviews first
These are bad people
