Burgess

I was looking at heirloom seeds in their catalog and was wondering how to find the heirloom seeds on the website so I emailed them. After a few days I received a response that said "we do not carry heirloom seeds". WHAT? So I send them pictures of their catalog and say you have heirloom seeds but I can't order them online? After another few day wait I get "Look them up by product number". So in short, this company doesn't even know what they offer! I ordered from them anyway thinking just one person didn't care much but I wish I would have read the reviews first. Now I'm dreading what my order will look like or when it will get here. It has been 10 days so far.

I have ordered the few plants in March, waiting for two months to get an shipping status via email. Their phone is always busy. Finally got the response, which was not helping. Their response was that I can't cancel the order since it is already transferred to the shipping department. In my shipping status request, they wrote: "We apologize, as we do not receive ship dates until a package ships, so we do not know when the package will ship". This is terrible business.

8 MONTHS! From placing my order to my most recent shipment. Not one seed package was current, not one plant was received live, roots were molded, shipped the incorrect version of the items - can't speak with them on the phone, they don't answer email, and every email claims to ship items based on your climate zone - 8 MONTHS. I'm now looking for a list of all names and associates for this company - there are many and all just as awful.

Do not buy from them. I tried to buy on the website it did not work then I was charged twice for the same order I did not know I placed. Customer service takes over a week to respond if at all. It has been over a month still no refund or plants. No email confirmation to go by.

My husband asked me to place an order with Burgess after he received a catalog. I went to place the order and found that we could get free shipping. It would NOT apply.

After waiting for the order to ship I phoned the company. No matter what day of the week or what time I called I continued to receive a busy signal.

I then sent an email. I did receive an email saying that I would receive a reply in 4-5 business days. It is now TEN days, nothing from this company.

I requested to my husband that he NEVER again ask me to order from this horrible company.

I purchased an established peach tree which arrived as a 10" stick with roots. The goji berry vine died. The butterfly bush was also supposed to established. It was 3" tall! Customer service does not exist. Emailed the company and tried calling.
Don't waste you money on sub-par plants. I wish I had check reviews before wasting almost $100! The image attached is of the established peach tree after I planted it in soil and tried to get it to grow for the past 3 weeks!

What a joke! Items dead or not as described or both. After waiting almost 4 months for my order (just got it today) very disappointed to say the least. Dont waist your time, planning, or $ with this company! Will not let me upload the rest of the pictures said they are to big.

Zero stars if I could! I ordered 48 green giant thuja trees along with other items. I rototilled 300 feet and placed fabric along with drip system for these so called 3 foot a year growing trees. Then had to wait for shipping an extra 2 weeks to receive mostly green trees that were 9 inches at best if you add the root to the equation, planted along with the pep start pills according to customer service phone instructions. After a couple days the trees were wilted and after a week they were dead, along with everything else I ordered. I tried to get a hold of customer service and line has been busy for a year and a half. My next step is BBB see where that gets me. The catalog shows great vegetation and results but I believe they are a scam and their returns are a scam. STEER CLEAR OF THIS COMPANY...

Burgess and Direct Gardening have the same address and phone number. Last spring I ordered fruit trees from Direct Gardening. They never shipped, each time I called they were going out next. Finally disputed charge with my credit card company because they did not want to return money. This spring I ordered trees and seeds from Burgess not knowing it was the same company. They did not ship in the timeframe listed. Tomato seeds have no value if not planted early enough. Their excuse was they were waiting on my climate to be right. First, bare root dormant trees can be put out now. Second, seeds like tomatoes need to be started indoors early. It sure appears this company is nothing but a scam. People need to contact the Illinois Attorney General and fill out an online complaint form if you are also being scammed by them running under multiple names. Absolutely horrible company that should not be allowed to do business.

After ordering in January I was of the opinion that I would receive the product in a timely manner. It is almost April in the Midwest and planting seeds inside is a must to get the plants going well to set out for harvesting before November. It is now late March and I have not received anything, not even the seeds. When calling to see when they would be shipped the CS person was very rude and blunt. "We don't give out ship dates" is all she would say. I will NOT be ordering from them ever again. If I could give negative reviews I would.

Cust. Service got back ahold of me after about 3 months. They said my 100 strawberries, and large elephant ear, and big $#*! hosta, were going to be replaced. We will see. Have had this problem with this co. Before but had never saved the ship label. So far this has sucked. Will see how they do

I've been receiving catalogs from this company for a few years, honestly I don't know how they got my information. But I decided this year that I would give them a try. I placed an order back on 2/20/21, the order said that it would take 1-2 weeks to process and ship. I waited and then on 3/5/21, I hadn't heard anything so I tried to call the phone number listed on the order. I got a busy signal. I tried calling throughout the day and still, there was a busy signal. So I sent an email to their customer care department asking what the status of my order is. I received an email saying that my credit card declined my order and if I wanted to order again, to go onto their website and place the order. Well, the credit card I used has the available credit and I have excellent credit. So the only reason they would decline is because this business has raised red flags and is not a legitimate business. I sent back another email saying how disappointed I am in their lack of professionalism and requested that they remove my name, address and phone number from their marketing list as I do not want to receive any more catalogs from them. This company is the worst I've ever dealt with. No wonder they leave their phone off the hook!

I placed an order for seeds and plants
When the seed arrived, all thrown in a green bag, they were opened and all spilled out and mixed together. Called customer service and they said to send back the shipping label. A month later and 5 "Contact Us" complaints they never answered me. Called and called only to get a busy signal. The replacement seeds finally arrived and I never opened the green package because I could hear the seed rumbling loose inside the package. Very same thing happened again. I am returning the seeds and have contacted my bank to reverse the charges. THIS COMPANY IS PATHETIC!
I will never order from them again. Can't believe they are still in business. Save your money and the headache... order from someone else!

TOOK 9 MONTHS TO RECEIVE REPLACEMENTS----DOA! BUYER----BE WARE! AFTER 25 EMAILS----SEVERAL CALL THAT WERE NEVER ANSWERED AND AT LEAT 3 REQUIED LETTERS... FINALLT RECEIVED REPLACEMENTS JUST TO FIND THEY WERE DEAD!

I am glad that I did not see these horrible reviews prior to ordering my privet hedges from Burgess.

However, I probably will not order from them again (anytime soon anyway) since there are so many negative reviews.

I ordered 80 Privet Hedges. When I received them, they looked like branches some had green leaves and others did not have anything. The instructions encouraged me and said not to worry. All the plants should be alive and ready to plant once I placed them in water for a few days. All the "branches" had long roots sprouting from them. I followed the directions and planted most within two weeks. Some of them I waited a few weeks longer to plant. I just kept them in water until I was ready. In fact, the first year, all of them started to grow wonderfully. The next year, I moved and replanted some of them. All but two survived my replanting. To be fair, the first few I planted was on an unusually hot day. So, a couple of them died right away. ( I waited for the whether to cool and replanted the rest I wanted to move. They all survived)

To make up for the ones that died, I simply cut little branches from one of my healthy hedges and placed them in water. In no time the branches grew roots. I planted them and they are now headed to becoming full grown hedges too.

I will have to come back and let you know how things are going. I think it will probably take about 4 more years for the hedges to actually look like hedges. I am willing to wait. I already get a lot of complements from the neighbors.

So, I am a happy Burgess customer. But all of the negative feedback has caused me to go another route this year with my plant purchases. I guess I will support my local market and buy here in Spokane, WA -- So sorry to hear that the majority of the folks who have purchased through Burgess are unhappy.

Hey, I may be singing a different tune if my Privet Hedges don't look like they will ever become full blown edges. I will have to come back and let you folks know. Until then, I've given them a 5-star rating.

I ordered 2 separate orders totaling over $1000. 00. One order was extreamly important to me. My mother isn't doing well and we have 5 acres to make spectacular for her! So 60 giant peonies which come as tubers. The next was Burgess dwarf rebooting lilacs ( 40 of them)! Here is where it gets bad! Well I ordered before covid hit. The lilacs along with several other plants were sent usps. Well several months went by. My package finally arrives much to my surprise it took 4 weeks to get to me! Now I have ordered from them before and from when they ship it and it gets to my door is usually 3-4 days! Ok well most of the plants were very very very dry. I immediately get them into nursery pots and get them watered... out of the 40 lilac plants only 17 are alive. I contact them send in the shipping label and wait. I sent everything in sept. Well I got my replacement plants last week and they are gorgeous! Ok they forgot to replace my wisteria which were also dead but I am just thankful for my lilacs! My mother will get to enjoy there beauty! I know this company is not perfect but if given a chance they keep their word. I also found out they ask you to give the plant 6 weeks to see if it leafs out. If not then contact and send label.