Burgess

I ordered several items on 4-5-21 finally got the tomato trees on 5-26-21 two of witch were dead and the other two is very unlikely to survive. The berries have already lost a month of growing season. Local straw berries are almost ripe. The only thing EBERGESS is on top of is charging your credit card that was done within a day or two. Don't waste your money. Wish I could give zero stars

Order shipped 2 1/2 months after credit card charged. No packing material around roots and plants were completely dried out. Also received at Hackberry as a 'substitution' for the Black Walnut I ordered. Notified company next morning and received auto reply that I would be contacted 2-3 weeks later. By that time, I noticed that the three raspberries were infected with cane borers.

Not wanting to deal with them, I again emailed and requested a full refund. Their reply was that they would ship replacement plants, which I do not want as their quality is extremely poor. They would not issue a refund without returning the plants, at my expense. However, refunds could only be honored if returned within 14 days of receiving the plants. Of course they waited past that time limit to bother to contact me. I emailed again that I did not want replacement plants from them and that the 14 days was already past. Their response:
Burgess
9:35 AM (5 hours ago)
To me

Okay, Have a nice day
Thank you, Customer Care

My real rating is 0. I wish I would have seen these reviews prior to my purchase - I would not have ordered any items. Horrible customer service, I could not reach them on the phone because the # doesn't work. After several attempts to cancel my order only recieved email saying that I can't cancel it. My order took over 2 months to get. The quality of the items I received was sad - dead to little life left in the 25 plants I purchased. I carefully planted them, but not expecting anything to live. Do not buy from this company - the better business bureau should shut them down.

I had to contact the Better Business Bureau to get the company to send my order after two months of waiting, emails to the company & several phone calls which never go through. It's always "busy". The order arrived with yellowed plants at best and some were dead. Their business practices are deceptive and customer service is HORRENDOUS. Do not order from them. They are a huge rip off. I asked to cancel an order they haven't sent yet, but charged me for. They did not even acknowledge that request. I don't expect to get my money back, but I will do my best to be sure nobody else gets taken advantage of by this company by leaving reviews..

First I ordered and was told 3-5 weeks delivery. At 6 weeks I started calling. No answer. No voice mail. I emailed. No responses. At 7 weeks I finally spoke with someone via phone that stated they were running a little behind. 8 weeks - repeatedly tried to get responses. 9 weeks FINALLY TOLD THEY WERE SHIPPED! Came the next day. Two dead butterfly bushes. Now they won't refund or replace them. I will NEVER purchase from them again. Ever!

I have order over 200$ in plants and just got 1/2 of my order, Then they told my order would be shipped out and never got anything!

I have placed an order for over $750 with e Burgess and I'm sorry to say that it was a total loss. I received rotten products, the survival rate of what I have received is about 40%. What's advertised as trees are twigs ready to die. After more than six months they have not filled my order. No one with an iota of brain would buy anything from this outfit. They must be shot down. The customer service sucks, their phones are off the hook must of the time and they are very rude if you can talk to them. Never buy anything from this scam outfit. BAD, RUDE, IRRESPONSIBLE, and Complete waste of time and money. Save yourself the anguish and frustration and don't believe anything they say. Their Catalog looks nice but it does not represent anything you would receive from those people

My mom (in her 80s) ordered several plants from Burgess in March, including strawberries, blackberries, trees. She had not received her order by the first of May. She had called numerous times, the line was always busy. She even wrote the company a letter asking her order be cancelled and her money be refunded (of course her check had been cashed right away) as it was getting too late to plant the items she ordered. No response whatsoever. Her order arrived in mid-May! Nothing she could do at that point except plant the plants and hope for the best. This company should be out of business. Do NOT order from them. I know my mom won't.

On Aug. 3,2020 Isent an order to your company for a Tree Peony collection and 2 separate plants. The order was placed on Aug 21 and the check for payment was put in your account on Sept. 3. The package with the plants was found in my front yard on September 22. The plants were dry and two of the trees were in pretty bad shape, but we decided to keep them. Then I discovered that I receiver 3 RED peony trees, all other colors were sold out. Extremely disappointed in the service and the plants. Never again will I order from your company.! Pack.#******* Other #*******

If you can even call that and it is not even funny. All was a mush of mostly dead plant and some dirt. It was shipped in a plastic bag. What a joke! And the prices for all that are outrageous. All the reviews I read unfortunately too late are terrible. I will never buy them them again.
The customer service is non existing.

They will charge your credit card right away, one month later still no product. Can't talk to a person, constant busy signal. You can send an email, but the response is generic and does not answer your issue.

What a horrible experience with customer service today. Good luck trying to get satisfaction when they mess your order up. 2 different reps told me 2 completely opposite things. I'll never order from this place again

Does this place even exist? The phone is always busy, no one answers the emails, and u order something and never hear nor receive it. Stay away from this place!

I ordered SEEDS in February. Several emails later over the past 3 months and they still cannot tell me when they will ship. Requested a full refund a couple weeks ago, still don't have my seeds or refund.

Expect this: On Apr 22,2021, at 8:40 AM, Burgess <*******@eburgess.com> wrote:

Thank you for your email. Sorry for the inconvenience, but I do not exactly know when your items will ship.
Thank you, Customer Care

On Apr 28,2021, at 9:37 AM, Burgess <*******@eburgess.com> wrote:

Thank you for your email.
Your cancellation request is still being processed. We will try to catch the order, but we are not always able to. Cancellations are not guaranteed unless they are requested within 24 hours of order placement. This is stated on our website and in our order confirmation emails at the time of purchase.
One an order for merchandise is received by us we immediately make arrangements for preparation and shipment. The orders enter processing usually within days of being placed. After processing has begun, it becomes very difficult to cancel an order.
Thank you, Customer Care

On 4/26/2021 2:28 PM, Debra D wrote:
That's too bad. Send me my money back.

Thanks.

I spent almost $300, got 1 plant, no call return, no email... nothing, no customer service. Do not order from them seems like a fraudulent business.
Still waiting Burgess.

My 400 and some odd dollar arrived yesterday. I was extremely pleased with all of the plants and trees we ordered. A Huge Thank You to Burgess! I love everything. Its all potted and ready to mature enough so the deer wont eat it. We purchased some new tree soil thats out there so grow grow grow my little babies! Great prices, lots of freebies. Love it! Todays date is May 1st, 2021.

I ordered over $400 worth of trees, shrubs, and plants in February. Only got a dead tree, dead vine, and 2 packets of seeds by April 28th. I had both of my banks dispute the charges and Burgess credited my accounts... after I told them I filed a fraud report against them with the Illinois Attorney General's Office. I suggest that anyone ordering from this company do the same thing that I did if you want your money back. Please file an online fraud report with the Illinois AG... it only takes a minute or so. These people need to be shut down and prosecuted. Every site I have looked at online gives them 1 star out of 5, with literally hundreds of complaints. DO NOT BUY ANYTHING FROM THESE PEOPLE (or their associated companies: Royal Dutch & Four Seasons Plants)... all in Bloominton, IL.

My order from Early April for Ant Tomato plants has not arrived, Please Cancel Titus Kratz caples rd West Monroe la ******* Do not want now to late...

I placed an order with eBurgess over 7 weeks ago. I received a packet of bean seeds. They told me I received carrot seeds as well but they were not in the package and apparently they will not replace them because I threw away the mailing envelope. I am still waiting on the fruit trees, strawberry plants, and the "free gifts". I wish I had read these reviews first. I will never purchase anything from this company again.