Burgess

I placed two separate orders and both have taken months to get. The second order I am canceling due to this. They blame it on zones but at this time of year in PA this doesn't hold true. I will never order from this company again.

I ordered over $100 worth of plants from them in April, I finally received a shipping notification June 10, but they didn't arrive until June 20! Every single plant was either dead or mostly dead. Like other reviews have mentioned, their phoneline has had a busy signal for the last several months and when sending them emails, I got an undeliverable notification. "Your message couldn't be delivered to *******@eburgess.com"
I will never be purchasing from them ever again and I hope you don't either.

The trees were twigs and dead, the Perennial Bu ch had moldy and dead plants! We ordered the tree bunch and we received branches they rooted that were dead or died within a day of planting! We planted everything the day we received it which was 7 days from the day they were shipped! They were not receptive to our email, with photos, of the plants and their conditions - they stated we'd have to mail everything back, at our expense, with original packaging and packing slip with an explanation of what is wrong - seriously, we sent pictures to them of the dead plants! We threw all packaging away as we had planted them the day we received them in hopes they'd recover! Lesson learned - NEVER buy from this company - they send twigs for trees and moldy bulbs and a leaf with a root on it! Terrible quality and customer service! Top it off with their phone being ALWAYS a busy signal - tried calling several times a day, even in the evening, for weeks - nothing but a busy signal!

No customer service at all and no company response to inquiry on website. Customer service email returned "undeliverable". Phone line always busy. Broken plastic package contained a DEAD plant, not dormant. I've gardened for nearly 70 years so I know the difference. Paid for 4 of one plant type, got 3. (I have photos to prove my complaint but can't get this old computer to cooperate in saving to correct file type.)

Ordered over $100 of trees and plants. Called to cancell after 3 emails asking them to cancel after months of waiting. Refused to cancel. Still no order, except a pack of seeds. I guess that is their trick to trying to keep the order open, by claiming they mailed part of it. Now it's in the smoldering heat of summer, too late to mail anything I ordered. I will NEVER order from them again. OH customer service response? Take it up with out credit card company! They wouldnt issue a refund, we have to go to the CC company to get our money back. I know businesses have struggled since covid, but if you can't fill an order, give the customer their money back! They don't even deserve 1 star but it doesn't give me an option to give them negative 5 stars!

After waiting 3 months, emailing countless times, and foolishly attempting to call this sham of a company, my "plants"... actually just dried up shrivelled roots and twigs arrived. I soaked them in water so hopefully they come back to life... NEVER USE THIS COMPANY

I Spent $85.50 on two separate orders, both checks cleared my bank. Nothing came from Burgess just a note, telling me something I was waiting on was out of stock. I received a check from them several weeks later for $35.97 and email letting me know they might not be able to return my other amount due to it had already been sent to shipping? I sent a reply, just send me my money please. No one wants to bother with begging for good service, we have a right for it. I paid for it, Right?

I thought I would give them a try, even after reading some negative reviews. I was wrong! Don't waste your time and money, since they take forever to get you your order, the plants are really teeny weeny and one of the plants that was shipped as bare root had no roots! I contacted customer service for a simple replacement and all I got back was the standard, you must send back the shipping label, blah, blah, blah, when they have all of that information in my order. I am supposed to waste more time and money and their customer service is not customer service or even logical. They figure they can wait you out and then you will get frustrated and not bother! Look at the picture of the bare root Sassafras "tree" that they sent. It is a joke! They should be investigated by their State Attorney General's Office for Fraud. Hey, that's not a bad idea. Does anyone have the contact address for the Illinois Attorney General's Office?

I tried to order plants from Burgess. At first they sent me the wrong plants on some and dead plants for others. It took me a year and NUMEROUS emails to get them to replace my order. When I received the second order not only was it too late to plant some of the plants I ordered. Mainly blackberries which need to be planted in early Spring. What I received AGAIN were dead sticks. Of course they say they are "dormant" but even dormant plants aren't brown when you scratch the skin back. And Blackberry plants aren't supposed to be dormant in JUNE in Arkansas. Some of my plants already have berries on them!
Don't waste your time or money with this company. I'm not even going to try to get replacement plants for these replacement plants. I'm chalking it up to experience with a horrible company.

Only one of the thirteen plants I ordered came alive. I would give this company a 0 star if I could. No customer service even if you try to get in touch with them on th phone it is always buisy

DO NOT BUY ANY THING FROM THIS COMPANY. First when you try to call you can never get through and when you email it takes days for then to respond. We placed an order for both seeds and live plants. We did not receive the seeds in time to start inside and the ones we received that we did plant in our garden did not grow. The asparagus roots were molding and rotten. We ordered 4 hazel nut plants and only received two. When we asked for a refund we were told they can only do replacements or credit. After the experience we had who would want anything else from them.

This is a paw paw tree that i actually paid money for. I will never use this company again. Never again.

I ordered a lot of plants, a barefoot butterfly bush and six barefoot red twig dogwoods. After three months, the plants are struggling. The bareroots are just dried up dead twigs and the crown vetch and Walk on Me are worthless.

This is a terrible source for anything you plan to spend money on to beautify your yard or garden.

I placed an order on 04-20-21. The phone #s *******761 and *******943 are ALWAYS off the hook! It's been 6 wks since my order and no products. I have sent multiple e-mails to *******@e-burgess.com and NO RESPONSE. I would sooner give 5 stars to products from China (which are horribly misrepresented) than give this any rating at all. Color me furious! :( p.s. I clicked one star in order to use this site. Obviously I give it a ZERO!

Ordered and still waiting, when placed it said to allow 2 weeks. Called both numbers found for customer service, several times, constant busy signal. Emailed customer service twice, no response. Cannot cancel order as there is no where on the site to cancel. Don't order from this company.

I placed an order by mail on 2-4-2021 my check was cashed on 2-18-21. I called on 3-30-21 was told that order would ship in two-three weeks. Called back on 4-30-21 as I had not received the order was told out of stock and didn't know when would ship. Brandon the person told me that I would more than likely get a refund. I never heard anything so I called on 5-14-21 and was told that they were back in stock and would ship in 2-3 weeks. I have no received so called back on 6-1-21. Was told they didn't know when I would get the order. I don't recommend ordering from them. This is the most run around I have ever had trying to get a few trees. I told them to remove me from mailing list. I will not order from them again. I have copies of the ordrer form and the check I have notes of every time with the peoples names and times that I spoke with them.