Burgess

STAY AWAY!
I ordered product form them via website on 4/26. It was nothing live.
I called May 7 looking for my shipment, and was told that it won't ship until next week! 3-4 weeks for shipment, and it might be another week before it comes in! So I called to cancel. Was told to write an e-mail, I did. It got returned! I called again was told to write another e-mail because that's how returns are done and NO ONE at the office can help me with an return! SO I did! That same day I received an e-mail saying my package was shipped! I call again to stop the shipment, I am told that there's nothing that they can do, except for me to sent the package back, and PAY FOR THE SHIPPING!
I asked to talk to the manager, lady on the phone told me that there's no point cause the manager will tell me the same thing, and that's the policy that they have and I just need to follow it! WILL NOT DO BUSINESS AGAIN!

Ordered a 5 in 1 apple tree. Received a single trunk with roots. No other grafts. Shouldn't a tree with 5 different apples have a few grafts? Along with that I ordered a 3 in 1 citrus tree. Received 3 tiny separate trees. They were in the same pot but I don't think that qualifies As a 3 in 1... oh it must mean 3 in 1 POT... not. I don't know if I should waste my dirt on this stuff.
So very disappointed. Why do I keep wasting my money on this crap. SMH

Bought 12 HYBRID roses. Got dried twigs... 4 grew but had diseases and roses were very small. They were worst than the one I bought in my local supermarket. I called several times and they said I did not keep the original packing slip. Even though they had my information in their system! They sent 1 replacement it still did not grow. I took pics the same day I received the roses and pics of them DEAD. Still they did not respond to any of my calls. Worst part is they have my check! Real scammers! DONT BUY FROM THEM!

I recommend not doing business with them. A couple of years ago I ordered about $78 worth of fruit and flower plants. On arrival I was surprised to find that all the plants were basically roots in plastic bags. I right away knew that these plants are not going to grow. Anyway, I went ahead and planted them. Couple of months later none except one that was a grass showed any sign of life. I emailed Burgess with my order no. To tell them what had happened. They wrote back saying that to take any action, ie to replace the plants or refund the money the order no., my name, address is not sufficient, they need the shipping no. From the delivery package. Obviously two months after the delivery I didn't have the package saved to provide the information. The order no. In their computer would have given them all the information they needed, but they chose to come up with this excuse for not to refund or replace. That was my worst experience with a purchase I had made online.

They repeatedly lied to us. Once even saying "We don't have an order in your name" when the order was just down the page. We asked for 2X in writing, days before we were told "Your order has shipped." In fact: a) they couldn't say what was in the package; b) it was almost 24 hours later before the package actually shipped to the carrier; c) now there's a second box shipped-- ALL OF WHICH WAS OBVIOUSLY DONE TO KEEP FROM REFUNDING OUR MONEY! We will be sending everything back-- we don't trust the quality of what they will produce with management and customer service like that.

Do not do business with Deanne M Alsman, aka, Deanne M College and any of her dozen internet theft companies and be ready to file a complaint with the Illinois AG and the BBB, maybe federal consumer protection won't hurt either. All of the companies are operated out of an apartment complex or an empty field.

Here is just some research I did in an hour. There must be dozens of pages of her scams on the internet:

Deanne M. Colledge, President
Fax Number *******691

More of her fake companies, that are plants, jewelry, etc.

https://radaris.com/p/Deanne/Colledge/

The location of the nursery where I spent $91 dollars on plants is an empty field or apt. Complex:

https://goo.gl/e4B49e

More people she ripped off:

https://davesgarden.com/products/gwd/c/3005/0/#b

More of her companies to avoid: https://www.interstatenurseries.com/content/45-legal-notice

Direct Gardening, House of Wesley, Royal Dutch, Burgess Seed & Plant, Exciting Gardens, Four Seasons Nursery, Inter-State Nurseries, Farmer Seed and Nursery, Kelly Nurseries, or Honeycreek Nurseries

Plants were ordered on April 26th, 2018. After shipping to the wrong address I finally received my order on July 17th. To no surprise, the Maple tree I ordered was dead - a broken stick with dry, dead roots - and less than half of the Thuja Green Giants I ordered (ordered 8 and got 3). To top it off, I have to pay to ship their dead and incomplete order back to them and it seems based on the other reviews I will have to fight to get my money back. STAY AWAY from this company! The picture attached is of the "maple tree" I ordered.

You'll read a dozen of these kinds of reviews. In fact, there's one here that followed just about the same plot that this one does. Ordered a plant back in April, it never arrived. I messaged them regarding a refund. They told me in two weeks. In four weeks. In six weeks. In between, I had been sending emails and calling them, receiving another date several weeks down the line, or absolutely nothing at all. Four months later and I am still waiting. Honestly, there's little point in reiterating a point that so many others have already made here. I am going to join the rapidly growing anti-fan base and will never do business with Burgess again. Hopefully I can save you the same trouble.

Ordered plants April 16,2018. Cancelled via email on May 21 due to hot and dry Texas weather. Burgess still shipped a few days later. I refused package unopened on June 4. Called Burgess on June 13 regarding refund. They claimed no record of return. I sent them copy of receipt for return. On June 26, no correspondence or refund. I called CS and questioned status. After a several minute wait, I was told refund was "in process". I asked why I had not received any email about refund. CS rep stated she did not know why, but she had heard the same complaint from other callers. Still no correspondence, but received refund (less shipping and return cost) on July 9. Customer service is virtually non existent with Burgess ( except to help you place an order). Once Burgess has your money, they do not want to make any returns. Will NEVER do any business with this company again and I suggest you do the same.

I rarely ever write any reviews, but have to put my two cents down here.
I placed an order for a couple of honey berries. They arrived yesterday July 5,2018, practically dead, right in the middle of days of heat wave here. Problems: 1) On opening up the package, I find the root balls in the plastic containers already dried out, and twigs atop shriveled, too. Meaning? Practically dead. Overnight, I soaked them in water, out of humanity. 2) This morning, I called the company about refund. Below is our conversation:
"To get refund, you must return the product within 2 weeks", Sheryl, a phone rep, said. And it'll be at my expense. Alternatively, "Plant them and see if in 6 weeks they'll come back". If not, then I could contact the company for credit and replacement. To get credit and replacement, however, I must send a letter with the shipping label included, and it must arrive at the company's office. Cut-off date? Within 6 WEEKS! I suppose she meant it to be from the time of the products' arrival.
"Gees! Would you do business with a company like this, if it treats you this way?" I couldn't help asking Sheryl. "It's not that I was a first-time buyer!" An experienced phone rep, Sheryl dodged the question, but merely stated that this was "their" policy. She did work for the company at its call center, Sheryl replied to my question, though her "their" led me to question whether she was taking calls for any company.
"Could I send you by email a picture of these plants, so you'll know what I am talking about?" I asked.
"No, they don't accept any emails," Sheryl replied. She went on to say that emails could give the company virus. Sure. But a company that does transactions via website?
"They operate by mail. I can give you the manager's name and address, if you want to write her," she proceeded.
"No! She doesn't deserve my time," I determined. "Don't take it as me blaming you personally, but - forgive me - your company is $#*!ty, and this will be my last purchase from you."
I will in good conscience put these pretty much dead plants into the grounds and see what happens.
I don't look forward to any further contact with this company.

We ordered 7 roses and 2 climatis during March, 2017. Had to wait 2 months until the "time was right". We received the shipment May 23rd, 2017 with each plant packaged in an individual plastic bag, and all 9 plastic bags packaged within 1 larger plastic bag. It was obvious 6 of the 7 roses were dead, and the 7th had a slight hint of green, but the 2 climatis were ridiculous! Reading the propaganda, assuming what was said about them being dormant may be true, I planted them. On 6/1 I called and informed Burgess they were obviously dead. The first customer service rep told me yes, I agree, send us the shipping label. When I called back the same day to confirm the address I was told no, I had to wait 6 weeks. On 6/14 when it was obvious to anyone they were dead I called back and was told very nicely that I had to wait 6 weeks, and even if I sent in the shipping label no action would be taken until 6 weeks. On 7/5 I called again to ensure the mailing address for my claim and was told a whole new line of bs. I could receive a credit, but in order to receive a refund I would have had to send the dead plants back within 3 weeks, and I had no option except for a credit. I asked for a supervisor, and was given the same load of crap, almost as if it were scripted. I will NEVER do business with Burgess again. They company is crooked and unscrupulous. Once they get your money they will lie thru their teeth to keep it. Buyer beware... do NOT buy anything from Burgess! Lowe's, Home Depot... pretty much any nursery where you can see your plants live. I replaced all 7 roses from Lowe's at less cost than I paid for dead twigs at Burgess.

I don't write reviews but this company screwed me over good. I'm a retired Air Force Veteran and all I wanted was some trees to create a privacy fence. Ordered 195.00 worth that never showed. Company says they shipped fedex never delivered. I could not file a claim with fedex because I argued with Burgess over 90 days about where they were. Customer service is by email only, cant call. I didn't ship them or choose the shipper or decide when to ship. I simply ordered, paid, and got nothing but terrible service. I hope they go bankrupt on that 195.00 of hard earned money.

I ordered first, read reviews later. I'm glad I did. I ordered Myer lemon, lime, tangerine and orange, 2 blueberry bushes and 6 rose of Sharon. The lemon plant already had 1 growing when I got it. The rose of Sharon's weren't twigs, they were stripped for shipping. The plain twig looking plants are doing great. The blueberry was very minimal but alive and thriving. The blueberry I would have bought locally and did for the same or less but I am very pleased with everything else. I wish I could include pictures.