Burgess

Worst stock we've ever received from a mail order nurse. The plants came in a bag stuffed in our mailbox. They put more money into their catalog photos then they do their plants. Can't get through on the phone to get our money back for the rose bush that would just not grow and is almost dead despite nitrogen and fertilizer treatments to get it to grow. The yucca that arrived was dead already. Run don't walk from this horrible place.

Do not under any circumstances order from this company. I had some plants that arrived dead in 2017, I followed their return policy and they sent my claim back and said they wanted to see if the plants would come out of it. I waited and this year the plants were obviously dead. I called them for replacements for the plants that I received dead and a couple more that had since died I was told that my warranty expired in April. No plants around my area were budding this year in April so I could not have known they were dead yet. I explained that to their customer service person and their response was "Sorry".

Most of my stuff arrived in one plastic bag. I had ordered a "Fruit Cocktail Tree" which came in cracked. They said that: "If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL from the outside of the package along with a written request within 1 year of receipt. Replacement guarantee is VOID unless the original shipping label is returned."

The problem with this application of policy is that, even should the tree live, the grafts of some of the fruit varieties probably will not and there is no way of telling which varieties will fruit except by waiting it out for more than one year. At which point I might secure a new tree, and have wasted three years trying to grow the one I had bought in good faith.

Another dinosaur company which has lived past it's understanding of the Internet market and which will soon be replaced by Amazon? I think so.

In the Spring of 2017 I ordered several trees and other plants, which were shipped bare-root. One tree was sent with no roots and the other trees were scraggly and misshaped. I planted them anyway and several trees never grew. I went through the difficult process to replace the trees and they were resent. The replacements were still not in good shape. Also, I ordered seedless grapes, and at the end of summer the plants that did produce some grapes, the grapes has seeds.

I will never order from this company again.

I was surprised to see negative reviews. I've been ordering from them since about 2011, and vast majority of plants grew very well. Those that did not grow, was probably my mistake in planting. When we ordered 12 knock-out roses, and three of them did not grow, they sent us 3 replacement roses quickly. But the 3 initial ones that we thought were dead eventually started growing as well after a few weeks. We bought numerous strawberries and raspberries from them, as well as vegetables and evergreen seedlings. I would say 99% of them are doing great. Actually, when I ordered batches of 25 strawberries, all the batches always came with more than 25 plants - something like 28-29. Same with ranunculus - the packages had more bulbs than indicated. This year I ordered 18 peony roots (two collections). Only 2 of them died from root rot after I put them in the ground. But the rest 16 have grown several low stems very quickly, and I even saw flower buds on two of them (they got killed by recent temperature dip, but nonetheless I was happy to see them grow that much since being planted in August-September). I have to add that for peonies I used fertilizer. I think that eburgess has been a very good company to order from.

I deeply regret the day I place the order from your Company.
April 11 received the order: all plants smashed, damaged, broken: big mass greens and soul. The same day call your Customer service.
Follow representative instructions, next day, April 12 sent box label, plants tags from each plant, wrote the letter and send all to the company for replacement. Send in yellow envelope with paid certified mail. And green bag with smashed items went to garbage.
Tracking info showed letter was delivered at April 20.
No respond from your company!
April 24, call again, spoke with Alissia, and discuss the problem, she sound very positive and promised replace the order. We asked here make a note that we will be out of town till May 20.It was nice conversation.
And then, suddenly, at April 28 received envelope from Burgess Co with our original label, my letter and New instructions! They want me planted the mass, wait a month. These so called plants were in garbage long time, after speaking with Customer service. And I dont understand why I have to planted broken plants, when I paid for quality product.
Send letter, email: no respond. Replacement doesnt receive. In letter from August 3, you asked exact issue with the items? I explain all a few times: in letter, by phone, by e-mail. You continue send us letters, bother us with questions, we answer long time ago.
Last phone conversations, I had with your representative Patrick on September 20, Oktober 31I explain him again and he promised to pass all info to person handled the complain.
Surprisenly, they don"t like e-mails!
And I Asked My Credit card investigated this transaction, as results received our money back and never, never advise anybody to buy from this company!
Order a lot on line, and always satisfied with service, never complain.
So, please, do not bother as again!
Roman Kreimer, Vernon Hills, IL *******

I should have listened to my friends but I needed some quantities of ground covers thought it would be worth it. What a waste of money. Most plants were totally dried out and crumbled in your hands when opening the packages. Other plants were mediocre and/or poor quality. Customer service was very very bad; don't know why they even acknowledge your communication... nothing is done. Some excuse that their plants are shipped bare root, etc. It's worth the money to buy from reputable nurseries.

Spent over $200, received dried, dead tree twigs, plastic bags of rotted "plants, only things that grew (weakly) were the common ground daylilies. Guarantee is a joke, need to send back your packing label (like they don't have a copy of it?) and/or dead plants at your expense only to receive MORE dead twigs or rotted plants. Over $200 and I only have a dozen cheap items. MAJOR RIP OFF. BUYER BEWARE! Wish I had researched this company before I wasted my money.