Burgess

If you want what you ordered and still want to play games months after they should have shipped this is the company for you. If you want emails to go unanswered and live chat to leave you on hold this is the company for you. Never Again!

On Mar 6 we ordered 12 tomato plants and some potatoes. The potatoes arrived on time the tomatoes were a different story. They were supposedly shipped May 14. After a while I contacted your company because they had not arrived. I talked to several people with a heavy Indian accent and received several different estimated delivery dates. Finally I found out that FedEx would deliver them. I tracked the plants and the delivery date kept being set back. Ten days later they arrived by USPS. The box was badly damaged the plants were DEAD. None of the plants were labeled. WHAT HAPPENED? I will never buy plants from them again. Bob in Coopersburg

Placed order in April received order late June. And not what I ordered they substituted for something else. Ordered the sampler trees, received unnamed dead twigs with a very few roots, will never buy from again. If you need beautiful trees with fast shipping go to conifer Kingdom

Canceled order after 60 days. Burgess can not fulfill orders 80% of the time. The company advertises plants that they assume will be available from other suppliers but there is no guarantee. I was told by customer service that the boat containing a fraction of my order has not arrived from Holland and is expected next month. I called several times to inquire about my order and was coerced into believing that "Rush Shipping" would have my order shipped A. S.A. P. Finally a representative at Burgess told me the truth and I decided to cancel the order. I will take my refund and purchase plants locally. Please, do not shop at Burgess.

Burgess is not a legitimate plant/seed company. Placed order, Burgess charged credit card immediately and claimed plants would should ship according to plant schedules, which do not appear to align with any other planting schedules. Order was never shipped or received. 17 calls and never once did Burgess answer their phones. 5 emails to follow up, they only response was from an Off-shore person claiming that Burgess would process order or cancel. Neither has happened, NEVER ORDER FROM BURGESS

Ordered 3/6/22.
Now projected to ship 6/?/22. Maybe. Every time I check the order is pushed back two weeks.

Ordered my product in March ($100 worth of plants). They advertise shipping plants when it's appropriate for your climate zone. They shipped $10 of my order and now say the rest of my order won't be shipped for 3 more months. It's May 19th as I write this review. That means the order won't ship until end of August. Considering our growing season ends in September, it seems I won't be planting any flowers or veggies this year. Waste of time and money. Useless company with ZERO customer service. Don't bother ordering because you'll likely never see your order in full. I'll be reporting them to the Better Business Bureau. Complete scam...

Six week late delivery of fruit trees Sent to wrong address, customer service people who don't speak English well enough to be understood or able to correct the wrong address. I still don't have my trees. I give Burgess a ZERO score. Never again!

I ordered seeds and plants from Burgess, The magnolia plants came today in a very well packaging and beautiful. I will buy a lot more from Burgess. Thank you!

Plan to get your plants 6 months after you expect to receive them. Their website will show they are available to hip... but they never leave the warehouse. The dates just keep pushing out every week or 2 until they say 'backordered'. The representatives on chat and phone will tell you they are 'notifying the shipping dept to expedite your order' but nothing will happen for another couple of months. I cant even tell you if the plants are a good quality because I havent seen any and they were supposed to ship 3 months ago. You are better off ordering elsewhere if you want to receive anything during the actual planting season.

Placed an order over a month ago. Based on their information the items were ready to ship and would be shipped in 5 days. Every week I check on the shipment and every week the dates get pushed back another week or two. Customer service is none existent. They just take your money and ignore you.

I ordered garlic in September 2021 and got them in April 2022. I ordered several plants and seeds in JANUARY 2022 I had to call to get them to send the seed which came in late for planting in zone 8 some Of plants I ordered were on back order. I can under stand these not being shipped but everything else should already be here. I will not order from company or their new owners ( I was told by a person I talked to at Burgess Is Gurneys)

I received my order, it looked like it was thrown in a box, no packing to keep them safe! The plants were crammed in a bag and stapled shut! Usually, the plants I got were about 10 inches, scrawny, but they grew, and the people answer the phones are now from over seas. I won't do business with them again, I ask for my money back, now I'm having to wait for 48 to 72 hours, while they review my request!

I ordered on March 7th 2022, not a problem yet, waited over a month finally called and burgess said the my order got lost in the system, how about that so I get part of my order a week ago, still waiting on the other part of my order which has been in Southaven, Ms. For 5 days now so I called again today the 20th of April, I was told it could take from 7 to 10 days to arrive, SO yes I have a problem with this, I did not spend HUNDREDS OF DOLLARS ON MY ORDER, and when you talk to someone in customer service PLEASE SPEAK ENGLISH!

Been waiting over 2 months for all items one coming at a time. Say will be sent out by a day then change date say it again and no show.

After reading many reviews after my purchase (not smart I know) I was expecting the worst. A slimy ball of mush if I got anything at all. I ordered 2 honeyberry plants. A week later it shipped. Tracking had it arriving the 10th but then it said no data available. I watched the tracking as it went from ohio to Illinois to Montana on it's way to Georgia. Not the most direct route. However when they did arrive on the 14th they were beautiflly boxed and well protected and in good health. They were both covered in healthy leaves. This being my only experience with them I cant say the negative reviews are unwarranted, but I will say considering the price I would give them another shot in the future. From my experience I think their main issue is shipping. Had my plants not been as hardy as they were they may not have made the trip.

Replacement order then they canceled then sent bill. Please read email says 0 owed, Where they canceled on thier site and bill sent me. I have more proof than here. They are affiliated with direct gardening and main seems to be garden alive.

I placed an order on 2/15/22 (46 days ago) and still haven't received it. Every time I check the status, the shipping date is pushed farther back. It's currently 4/18-4/23, more than two months after they charged my credit card. I've chatted with their support several times and each time they promised to expedite the shipping but still nothing.

They take your money and even if plants arrive dead you have to wait a specific amt of time before you can send them back. Then they send you more dead plants. And on and on until 1 yr has passed and the warranty is over. Total scam. Even the customer service I spoke to said "buy locally"