East Bristol AuctionsReviews 27

Best auction results ever, gave a review in February, and results have
Improved, I set a reserve of £500 Aiden the auctioneer set reserve £800
It made £1600, they sell in the European (veiling) auction way, if things
Don't sell, it goes to timed online bids over a 10 day period, then most
Sell, they are well ahead of the game on this,
I have no association with this auction room, only know them
Through selling and more than impressed with EBA

David Biggs Chambers, East Devon

I bought a lot and asked they post it. It arrived broken. It was caused by bad packing. I know that they cannot insure ceramics. I wanted to alert them to bad packing and did expect an apology. This is the response i got. Make your own mind up.

I can see your emails - which do only date some 48 hours previous. Given the current situation, I'm sure you can appreciate our staff may have very different working environments at present, hence the delay. With the current situation in mind, I do not think waiting 48 hours for an email response is poor. If you want to destroy several years of buying from us based on that alone, then so be it. It would be a shame.
All ceramics and glassware that we send are completely uninsurable in the postal system - you'll note it says this on your invoice.
Regards

Andrew

My experience with them left me feeling cheated. They had a slick answer for everything. In summary if your going to deal with them, make sure your local. I've dealt with a few other British auction houses. But these guys have some odd policies that will leave you with a foul taste. Their online bids are locked to a minimum £20 while locals can bid as low as £1. When I won a bid I was asked to pay by paypal but I was also asked to gift the payment. When I went to sell an item they refused to pay me because the fees was only just below the sale price. They charged more then £8 in commissions for a £10 item. The item was sold by local auction and unlisted so I wasn't able to check it's original listing price. They didn't bother to tell me when the auction was, they charged a listing fee, VAT, internet fee, selling fee, and a flat rate auction fee. Then they refused to pay me because after all the fees, the payment to me which was only by paypal incured an exchange fee and they refuse to pay it. So they on charge all fees, including their own banking fees. They offered to ship my items at 30% more then other auction houses. I would have like to negotiate but they took a month to reply to any emails. Dealing with them took more then a year because of their constant delays in email. On a side note, they even charged VAT knowing full well I was not in the UK or EU.