East Bristol AuctionsReviews 27

Unique Auctions, 1 parcel weighing 6.6kg, postage charged £24.00
Auctioneum Ltd, 1 parcel weighing 6kg, postage charged £50.38

Bought a set of theatre costumes listed as 'used' when they should have been listed as unusable. They arrived late, absolutely reeking, and all 5 costumes were heavily stained and damaged beyond repair. The auction house rely on 'caveat emptor' it seems, though don't seem to accept that they do have a responsibility to list lots accurately. Avoid- they don't list correctly and don't seem to care so long as they've had their fee.

I had a heart attack and was in…
I had a heart attack and was in hospital, I missed paying for a knife and had shi**y emails when I was able to read my phone, I replied and apologised and asked if I could pay the invoice which was only a week or so late but was told no I can't pay for it now, so I tried to log in to my saleroom account but this auction blocked me on there over a £20 knife, I emailed asking to please unblock me on there on numerous occasions but always been ignored, terrible company steer clear

If you are a seller i would not sell with them. I enterd a victorian grandfather clock esitimate by them £150 £250 sold
Allegedly sold after sale for£35 (see pick). Inlaid music cabinet esitimate by them £50 • £80 aĺlegedly sold after sale
£10 after min commission £8•40 return £1•60 easy to end bidding early to sell after sale for fraction of true value avoid
Completely untrustworthy stay clear

This is a B grade auction house with next to zero customer service
Packaging for international shipping is simply appalling, absolutely no care or responsibility taken for damage
I wouldn't trust them to send a letter undamaged, someone should tell them that one layer of bubble wrap and one layer of cardboard over an ornate gilt frame isn't sufficient for international shipping which is a service they claim they offer

I used these when i moved from my home of 62yrs. They were kind and courteous and i made money rather than throw things away thanks to them. They made it very easy for a 93yr old who has never used an auction before and i feel i made some friends. Thank you to all the staff at East Bristol Auctions, you have been amazing.

After buying from East Bristol many times over the last 18mths and always collecting before storage cost were added to any winning lot, imagine our complete and utter dismay when we discovered that This auction house sold our winning lots valued at over £1000! The did not even have the professional courtesy to contact us and say no one had collected our winning lots.
A courier service who had is well known to East Bristol Auctioneers was booked to collect our stuff as we were still in Australia due to Covid awaiting return.
They sold our items with NO contact to us. We had no idea they still had them. My husband went to collect a chair from them in August and they never said to him that other items were still there.
It was not until I returned to the UK in sept and went thru our furniture did I notice we were missing things for the house.
We will never buy thru East Bristol again. Many many other auction houses have been only too kind and understanding with our predicament. Shame on you.

I wish to thank East Bristol Auctions for the way they handled the sale of our star wars figures and toys. All the staff were
Friendly and helpful and I was impressed with Andy and Aiden. I was able to watch some the auction on line.
From the early discussions, the collection from our house, the valuation, the auction and and payment
Into my account all went exceedingly well. I would have hesitation in recommending them to other users
And will be back again I am sure with other times.
Best wishes John Harrison

Sold some items with them and was very impressed with their service and the prices i got. I needed to buy a new car and they even paid me quicker to allow me to do so. Would recommend.

When my husband died I was left with a houseful of 59 years of things collected during our marriage. East Bristol Auctions collected the objects carefully with respect, and have sold them over a year in various auctions. This has meant a steady supply of money for my family, I could not have wished for better results, and want to thank them all for their kindness and care, Judith Brown

East Bristol Auction House has been wonderful from start to finish. I won some lots on their website and postage was a fair price and I even got them just 3 days later. Simple, no hassle, and very friendly service.

East Bristol Auctions advertised the year wrong on the item in there auction that I won, stating 1943. When I got the item the date says 1953. I emailed them and they said to bad, They are Liers and Dishonest not to be trusted. Buyer beware...

I recently bought a lot from East Bristol Auctions which was not as described as i live away from the area i could only go on the description. WHAT I RECIEVED IN NO WAY MATCHED THE DESCRIPTION. H aving been in touch with them they told me that was my bad luck and would not refund any monies i suggest anyone thinking of using this auction house should think very carefully.

Whilst the auction house clearly states items are posted at the buyer risk, they do not take the time or diligence to post items in accordance with Royal Mail guidelines (as stipulated on the RM website). Inevitably our purchase arrived broke.
We accept accidents happen, yet the auction house advises that they have done nothing incorrectly... if only they could check & follow guidelines.

On writing this review we see that we are not the only person to write the above... so our advice would be simple, "Do not ask them to post" as they lack any expertise in doing so.

No apologies offered, just denial of fault, really poor customer service experience.

The person who helped me with my purchase, Andy, was extremely friendly and went out of his way to help me. My item was packaged extremely well and arrived with me very quickly.
I would not think twice about purchasing from this auction house again and would highly recommend to anybody.

Bought at one of the on line auctions, description said it was a Herman Miller studio 7.5 Mirra 2 chair.
This was one of four auctioned on the same date in June 2020.
The seat ripped, so hard luck to me I thought.
But it turns out that the chair is not a Mirra 2 but a much older Mirra chair.
Feel like I have been totally misled by the auction description as a Mirra chair is much older and far less desirable than a Mirra 2.
Despite complaints East Bristol Auctions is quoting that they can not be held responsible for wrong descriptions,
Absolutely gutted as I have spent many hundreds of pounds on a chair that is not as described.
Hope you are not one of the other buyers taken in by this outfit as they refuse to accept they have done anything wrong
They belong to no recognised auction body and answer to no one.
I advise extreme caution if you wish to but from them.
I am currently contacting trading standards, but they are not bothered.
Make your own minds up.