EaseUSReviews 35

Purchased the software based on their "one click marketing. Tried to transfer using wifi. Locked up and stalled for hours. Called support, they recommended transferring using an external hard drive. Same result. Asked for refund, they refused.

Tried one last time to migrate just SOME of the applications (no files or user settings) using an external HD. Stuck at 10% of the first app.

Will be contacting my bank for a charge back.

Useless crap.

Hi,

Easeus promised to refund my money before signing the contract. It was written on their website as 30 days money back guarantee. Actually I bought it by mistake and in 2 minutes after buying, I sent them an email which requests a refund without even using. Customer service named 'Quinn Liam' told me that I am not eligible for a refund and they offered me one month free instead. Why do you offer one month free? They know they have to refund the money but they do everything to deceive client to not give a refund. This is such a scam

Essentially, they made me pay for a free product that didn't work, and then denied my refund request, despite their "30-day money-back guarantee."

I tried to use their free recovery wizard to get files I had accidentally deleted from my hard drive. In order to actually view and recover the files, I had to purchase the pro version. Then, the files recovered couldn't even be opened. When I contacted their support, they said it's because I have an SSD on my computer. However, their website clearly states, "Restore deleted files from Recycle Bin, HDD, SSD, USB, SD card, etc."

They denied my request for a refund, saying it was impossible and therefore not their fault. I understand if it's not possible to do it, it was a long shot, but their advertising is super misleading, both surrounding the functionality of the product and the "money-back guarantee." I'm not really a tech person, and their website led me to believe it IS possible.

I bought the disc copy software to migrate my hard drive. Their website says: "We do have 30 days money-back guarantee and if the software cannot help you solve your issue, we will issue you a refund." The software didn't work. So I bought a Samsung drive with free migration software that worked perfectly.

I requested a refund and they refused. So much for their promise as quoted above.

Don't use this company. $20 wasted.

They have purchased 531,40₺ for membership by my card they didn't activate my membership nor return / refund my money back. Their customer service is slow and they postpone giving answers to keep money in. They are not a good and reliable company. Avoid from them! I lost my money without any service. Awful! I sent them an email many times and they did not even care all the time they repeat same things. They are talking about my cc didn't work and I am talking about the purchase from my debit card. So they don't even listen or read what their customer says. 0 / 10!

Absolute garbage product and a big scam Support is nonexistent. Unable to activate the product and when you email support you do not get a response.

Totally lying about it being free. It says up to 5 programs and 2GB can be transfered for Free.
I connected 2 PCs picked a 51 MB program it immediately said I needed to register, then picked another 733 KB program (added pic) - same thing. Talked to support and they just offered me a small discount. Totally false advertising!

Very bad software. It quickly found my deleted files, but them made them COMPLETELY UNRECOVERABLE after I would not pay for the upgrade to their "Pro version"!

DO NOT DOWNLOAD THIS TERRIBLE SOFTWARE!

It was great, but it would have been better if it had a good interface like backup tools Goodsync and Gs Richcopy360

I planed to use the software to move contacts from my iphone to outlook. It did not work as advertised. Regardless I paid the $25.39 fee because I downloaded and used the software. I thought that would be the end of it. What I didn't know is they automatically enrolled me in a monthly subscription plan and charged $25.39 one month later. When I requested a refund they denied the request In my opinion this company is fraudulent and perhaps criminal. Do not do business with this organization if you can help it.

I had an old have drive with some pictures on it that died, and I wanted to recover the photos. So I turned to easeus's software to try and recover it, as it was well reviewed. The free installation detected many files on the hard drive that it could recover, but I had to buy the full software to try and recover them. Fair enough. So I shelled out the $76 to buy a 1 month subscription to use the product, which was the only way you can buy it.

After running for many hours, the software failed to recover a single file, despite having identified many file names it claimed it could recover during the free scan.

Obviously I was disappointed, but I did not request a refund. Recovering data from dead drives is a tricky business, and I knew there were no guarantees going into it.

However. Remember that one month subscription I mentioned earlier? I took that to mean that I could only use the software for one month. Silly me. In the fine print (who reads it?) it is stated that not only was I buying a one month subscription, but that I was also entering into a monthly subscription for it. To be billed $76 every month.

So imagine my surprise when I get another $76 bill a month later. I canceled the subscription and requested a refund of course, but the refund request was rejected. That's all according to their plan, I'm sure. I ended up paying $150 for software that didn't work. I strongly suggest you look elsewhere if you need to recover data from a faulty hard drive.

EaseUS has several products/modules dealing with backup and recovery (other types too). In this day of moving often to new computers and OSs they make the job easy and reliable. Without using these type of almost magical utilities, backing, cloning or moving to a new computer is very complex and risky. EaseUS products really are quite remarkable and priced very fairly. Support is excellent with chat windows and technical support email access. I have used and purchased EaseUS Todo Backup and it works wonderfully. I've used it to create entire clone of my hard-drive and moved that image to a new harddrive and popped that the new hard-drive in my computer and it fired right backup. Like any B/U and recovery it does take a large amount of time to complete -- but that's understandable when you are re-imaging an entire hard-drive. It worked perfectly for me. You should be fairly fluent with terms and techniques of backup and cloning, but other than that, it's really a snap.

I am using the free version so no tech support but have not needed it. Easy to use and does auto backups of your choosing in nice user interface. Highly recommended.