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Eargo Reviews Summary
The company has garnered positive feedback for its innovative hearing aids, particularly in enhancing users' ability to hear conversations amidst background noise. Customers appreciate the prompt delivery and the supportive follow-up from audiologists, indicating a strong commitment to customer satisfaction. However, there are notable concerns regarding customer service, particularly related to difficulties in reaching support and issues with product reliability, such as malfunctioning chargers. This duality suggests that while the product quality is commendable, the company may need to enhance its customer service infrastructure to address support challenges effectively.
This summary is generated by AI, based on text from customer reviews
I have had my hearing aids for about 5 months. My charger has stopped working. I have called eargo support 3 times this afternoon. Each time I held for about 5 mintues and was finally cut off. Their service is non-existant.
I am extremely sorry I decided to do business with eargo. If I had wanted to return them, I would not have bben able.
I have tried several different hearing aids over the years, about 20 in total. The usual type you get from a doctor, the kind that goes behind the ear. I have always had problems with background noise and hearing conversation, even with these hearing aids. I decided to give Eargo a try and purchased them from a nice gentleman over the phone, and got these to try in 3 days. A few days later one of their audiologists called me to discuss caring for the hearing aids, etc. So far I have been able to finally hear conversation without everything around me being so loud that I can't hear well. Customer support has been amazing. You have made a believer out of me, thank you Eargo.
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