Dutch Expat ShopReviews 39

It's fantastic to be able to get chocolate sprinkles and gestampte muisjes without spending a fortune on postage.

Niet al de bestelde goederen zijn geleverd, de geleverde goederen waren bedorven en se klanten service is non existing.

Apparently, I had some issues with my shipping address which caused a delay. This is no big deal as things like these things can happen.

I never claimed that they didn't email me and merely stated that I have never received any of their emails in regards to my shipping address.

Instead of receiving friendly explanation of situation, I was spoken to in a very disrespectful way by the General Director:

"Nonproblem and goodbye. We don't want customers like u. You are blaming us while we did our best to contact u. We go for the happy and smiling customers instead of rude customers who don't have any respect. We will refund next week."

Stay away from this company.

I am a Dutchman living abroad, but I still love my Calve mayonaise and pindakaas, all the Sinterklaas stuff, ketjap, and Venco drop just to give a few examples. That's why I use Dutch online retail shops. I have used several. Sometimes the purchasing process has been awkward (logging on or finding during the payment process that suddenly the basket is empty).
I came across the Dutch Expat Shop. Not only did they have all the items I was looking for, ordering and paying went very smoothly and delivery was prompt. All the items were packed very well. So on this occasion I give the Dutch Expat Shop 5 stars. Well done.

Be very careful on this site because if you write an honest review on how they handled customer service they are going to send you an email saying about it's FDA's fault.and they also not that honest they well tell you that they have shipped the product but actually it's not, and customer service is very rude.

We have a dispute with Dutch Expat Shop and specifically owner-director Mark Nooijen. He has refused to sign up with any mediation organisation (e.g. Thuiswinkel Waarborg, Webshop Keurmerk/Webshop Trustmark, Consumentenbond, Geschillencommissie) so we cannot have a 3rd party make the decision on who is right, despite Mark saying in an e-mail he would accept their decision, as per attached screenshot. (He has to sign up with one of these organisations before they will mediate). Be very careful dealing with this company. Mark has a law degree so obviously knows exactly what he can get away with legally. As we, like all his clients, live abroad by definition ("Dutch EXPAT shop") he knows it would be very hard for us to prosecute him or his company under Dutch law, but the worst thing is that he doesn't even WANT to try to keep his customers happy and coming back...

Very rude, if they even answer as they ignore most of the emails, and pitiful customer service. Took weeks for the order to arrive and exactly half the items were incorrect. Items were missing or cheaper alternatives were sent instead (10% cheaper on the price listed on their website). After emailing ( 20 times!) I was told to ship the items back at my own cost despite it being their mistake, and that them sending me cheaper alternatives were part of the terms and conditions of their website. Refused to give me their contact number so we can come to a solution, and ignore my requests to send me the missing items or refund me the difference of sending me cheaper items. After 3 days of rude replies and ignored emails I gave up trying to get my money back.

I moved to the United States a few years ago and i mis some Dutch products. I used to order Dutch products from Dutch supliers in the US and that way you have your products faster but they only have a small selection and the prices for the products is much higher.
If you order from the Dutch expand shop the shipping costs are higher but if you order a more products the lower price of the products will make up for that.

I have ordered with them multiple times now. And I have been very happy with all the products. They get packed very well for international travel. The only time my shipment arrives later or with parts a little ruffled it is because it was opened by costums, and that is out of the hands of the seller.

I was really suprized by the bad reviews and I think it has a lot to do with cultural differences, and international shipping. Costumers from the US should keep in mind that Dutch products have a much shorter shelf life then products from the US, because they contain far less preservitives, and that is part of the reason it tastes different.

The only thing I think they could inprove is there website, it is slow.

Dit was mijn derde keer dat ik bij hen bestelde. Nadat ik de bestelling had geplaatst, ontving ik geen bevestiging van de datum van levering. Dat heb ik per mail gevraagd maar niet ontvangen. Door een verlate korte vakantie plus vervolgens pech met de camper heb ik verzocht de levering uit te stellen. Dat bleek geen probleem. Laat ons maar weten wanneer we kunnen leveren... was hun reactie.
Dat heb ik gedaan, alleen mails lezen ze verder niet. Een dag nadat ik ben thuis gekomen ontving ik een mail van de bezorg dienst dat de levering die dag zou plaatsvinden.

Alleen bij opening bleek er geen diepvries ijs meer te zijn en alle diepvries ontdooid te zijn.
In de daarop volgende email correspondentie werd mij duidelijk genaakt dat de fout geheel bij mij lag: ik had moeten reclameren, ik had toch een track and trace code ( die ik nooit heb ontvangen).
Die is waarschijnlijk in de map spam terecht gekomen zeiden ze, dat er geen ijs meer inzat was onmogelijk, dat was nog nooit voorgekomen zeiden ze. Logisch als je alles verpakt op de 17 juni en het pakket komt aan op 10 juli. Kortom ik was de schuld van alles, niet zeuren en wij maken geen fouten, althans wij erkennen geen fouten.
Alles wordt uit de kast gehaald, stuur ons foto's van de ontdooide produkten etc, maar vervolgens ontvang je geen enkele reactie retour.
Ze nemen niet de moeite de emails goed te lezen, dus ik ben er klaar. Mee
De emails begonnen ook allemaal met ' Hi Hans ' alsof ik ze al jaren kende, maar de persoon van de klantenservice bleek anoniem te zijn en te blijven. Geen enkele naam dus.
Oh ja een telefoon nummer publiceren ze niet op hun site, ongetwijfeld zijn ze bang voor teveel telefoontjes van klagers. Alle grote bedrijven publiceren hun telefoon nummer, maar niet Dutch Expat shop.
Dat zegt eigenlijk al genoeg. Bang om de hele dag aan de telefoon te zitten denk ik.
Voila, mijn advies: niets bestellen er zijn andere opties.

They stole $150 from us. I ordered some cheese from them and the order was delayed for more than a week (on their site, they say they'll tell you if they can't ship your order in 3 days). I asked them about my order, and they told me it will ship on the same day they replied. A day later, it still didn't ship. So I asked them to cancel the order. After that they disappeared, so I asked again and they started sending insults and calling me names. Below is an example of their response to my Google Review of their shop, calling me names and saying I'm using fake names because I asked my SO to submit a new review because my old one got deleted.

"Hi_____, we did not steal 125 euro's from you. You were very aggressive to us, so we asked you to contact your creditcard company to get your money back to avoid more aggressive conversations from you. We always give our customers their money back when we can't deliver a product. That's why our chargeback percentage is very low (just 3 out of ******* transactions this year). Anyway, thanks for spending so much time on the Youtube video :) Please next time copy paste the whole conversation."

I posted a Youtube video with the emails I sent and received from them. You can see how they respond and then they're calling me "aggressive". Just search "Dutch Expat Shop" on Youtube and the video with that same title will show up.

Edit: these liars actually lied to my bank about this during the chargeback process. The bank told me that this merchant told them that they shipped the order to me which they clearly didn't, as they admitted and as you can see in the video. I still did get my money back however.

I ordered from Dutch Expat in July 2019 and while they quickly shipped out my product, the courier lost the product in transit. I had paid for expedited 3 business days shipping directly to Dutch Expat. When I contacted the courier, they advised me to contact the supplier since the shipping fees were paid to them directly and to file a claim for reimbursement with the courier. The director of the company refused to help me rectify the situation and was incredibly rude and did not take any responsibility towards helping get the product or figure out the issue with the courier (DHL). I would not order from this vendor again or recommend them to anyone ordering from the United States due to the poor customer service and horrible insults thrown towards the customer who was simply trying to figure out where the shipment was.