DunelmReviews 243

Totally appalling, incompetent service. I ordered 5 items, nearly 2 weeks ago, that claimed to be "next day" delivery. When it came to select the delivery date, next day wasn't available, and the only other day I could be in for the delivery was nearly 2 weeks on. Fair enough, I understand that next day is not always possible. But since I have waited nearly 2 weeks and have selected, from their choice, a date for delivery, then I assumed the items I had ordered would have been delivered on time! NOT THE CASE! Out of the 5 items I ordered only 1 came on the correct day. ONE! It is a bed frame with NO mattress! Ridiculous! By 4pm I was concerned that something had gone wrong with the delivery, so I phoned the office. I spoke to a very nice man who said that yes, all 5 of my items were on record to be delivered that day. So I waited. More hours past and still NOTHING! I wasted an entire day waiting on 4 items that were not been delivered. What is the point of the "select a day" delivery option if nothing is going be delivered that day? The next day 3 out of my 5 items had been delivered. When I contacted them regarding the other 2 it turns out that they had not left the depot yet. Farcical, ridiculous, appalling service.

I ordered a divan set and headboard for my disabled mother who was going to be retiring from working abroad and coming to live with me. I ordered the bed on June 19th and set delivery for June 28th (money left my account June 19). June 28th "can't deliver bed, rescheduled for 30th". Annoying and inconvenient especially for my mother who was in a hotel. June 30th, headboard arrives only. Redelivery promised for 4th July... you guessed it, text saying "can't deliver today" and redelivery set for 7th. It is now the 8th and my mother is still in a hotel and has had to spend her day re-buying a bed from an actual shop. This company is a TOTAL joke. Don't waste your time or money. We've called to cancel the order and get a refund and they say that can not find our order in their system and claim the order number (that is in their confirmation email to me) doesn't exist! I'm absolutely livid. They need to be investigated Panorama style. STAY AWAY from this shady company. We've had 2 weeks from hell. Happy Retirement Mum!

I ordered a bed and headboard from Bedroomworld on 18th May, whilst I was in hospital after an operation. I needed this bed because a would be unable to us stairs for eight weeks. The bed was delivered to my flat the following day, "Good Service" I thought, but minus the headboard. For the past seven weeks I have been sending numerous emails, regarding this missing headboard and receiving replies promising different days for delivery, they even admitted they had lost it, but no headboard. This group of companies are sharks, they deliver part of an order with no intention of completing the order, and not refunding your payments. They should be investigated by the police, and exposed on Watchdog Live on BBC 1.

Well well well, wish I had read this before my boyfriend got me items from them. Got an email saying delivery would be today been up since 6:30Am, took out old sofas, wardrobe, bedside cabinets and up to now nothing. So I decided to call, the lady tells me they I will not be having any deliveries today as one part of the items is missing, so if I had not called, I would have been indoors all day cause their email states 7am_ 7pm delivery slots. Now I decide to call again, I get a gentleman who tells me I had my items delivered at 6:30( at this time I was removing the old furniture out of my flat)I tell him that's impossible and he says he will call the courier services. He rings back and tells me exactly what the woman had told me.
Guess what my house is a mess no sofa, clothes on the bed.
To make it worse they are not remorseful at all they have the audacity of talking to their client's like they want.
We pay for his items, they are not free, respect your customers worldstores. Do not play with our emotions. If there was 0 rating, I would have gone for that.

Very bad customer service. I ordered a bench with didn't arrived on time and I had to call several times to get the product to be delivered. When it finally arrived there were missing parts that I called the cust service team and they offered 2 options: buy myself the missing parts and send the invoice or wait 15days for the parts to be delivered. I choose to buy the parts myself and after I sent the invoice the cust service team replied that they are not responsible for any extra bills. Completely dissapointed on the service and product quality.

I ordered a chest off draws and asked for it yo be delivered on a Monday so that my husband could receive it.
The chest off draws was delivered to the wrong address which I only found out after contacting them and then I was offered a refund for my delivery which I still haven't received as colleagues who work there dont communicate.
Chest off draws was delivered 2 days later by a guy who barely spoke English...
Very angry as I had to pay for the chest of draws to be delivered on a particular day.
Worst company to order from they make false promises and don't action them.

Contact from Worldstores was good at first to inform me that the items were not in stock but thats were the customer service ends. After nearly 3 months of waiting I asked for a refund, which did not arrive! After numerous phone calls and waiting another 3 weeks I had to contact my Bank to be re-imbursed as Worldstores seemed to have no intention of refunding me. They did however contact me after my Bank had refunded me to leave a voicemail to check my Bank details! No chance l would recommend Worldstores!

Never go to this dreadful, nightmare company. I ordered a bed for my 80 yr old mum, Worldstore delivered the order the next day, the delivery was all wrong - headboard missing, and bed wasn't what i ordered. I phoned them and sent them the photographs. They took long time delivering the correct order and still no headboard. I ring them up almost every day, and still i have no headboard. They staff tell me they will deliver such and such day, and no one turns up 3 times now. I tried to cancel the order twice and they failed to pick it up. Over a month i am still waiting for the correct order and tried to cancel it. THEY ARE BUNCH OF CROOKS AND SHOULD BE SHUT DOWN

Ordered a sofa from these people on the proviso that it would be delivered on the following Tuesday. Tuesday came and no delivery apparently there was a problem and they only had 1 part of the sofa was advised delivery would now be on Saturday. Saturday came still no delivery so rang them again to be told that delivery hadn't been booked in and that they could deliver on Tuesday. Well today is Tuesday I have just spoken to them on the phone and surprise surprise yet more excuses told them not to bother rearranging delivery just to cancel the order and arrange a refund. Was told this could take 3-5 working days well I'm not holding my breath. AVOID this company at all costs just a bunch of useless idiots. Gaz, neath south wales

Failed to deliver on multiple occasions, many wasted days waiting for a delivery that didn't come and they only inform you during the day that you are due to receive your delivery that the delivery is not en route. I had to remove my old furniture in anticipation of the original delivery date, so no sofa or chairs at 39 weeks pregnant. Customer service always tried to help but not very helpful being promised a delivery date to be let down repeatedly by the depot. Very disappointing.

If zero stars were possible, I would use it.
I ordered a door from Worldstores, and twice I had confirmed delivery dates that were then cancelled - I only found out about this through calling up the night before the deliveries were due and sitting on hold to be told it wasn't coming - nobody was going to bother letting me know.
I had a third delivery date confirmed, this time I had confirmation and dispatch emails the night before and morning of the delivery date. I used a whole day of annual leave only a few days before Christmas to sit at home and wait for the door - and it never arrived. I spoke to them around 5pm and they said it wasn't on the delivery vehicle for that day.
Appalling service and complete and total disregard for the days and hours of my time they wasted.

The ottoman bed is appalling. The instructions are so complicated it took 3 hours to assemble, just to discover the hydraulics do not work. I asked for new hydraulics and was told they would be sent to me in 10-15 working days. I waited 20 working days and when i asked for a explanation they refused to explain and said they would refund me if they could collect the bed. They told me that i would have to take the bed apart again for collection and that they would not give me a collection time. I work a full time job so requested the bed was collected on a Saturday, I was very clear that I would not be able to take the bed apart until the Saturday and they said that should be fine as collection will be anytime after 9am. I get a phone call from the driver at 7am Saturday morning saying he is outside my house to collect the furniture, i told him that it hasn't been taken apart. World stores then said they will have to rebook me in the following Saturday. I spent 8 weeks sleeping on a mattress on the floor and my refund wasn't processed for another week. Even with working hydraulics this bed is terrible quality, the metal was so weak i could bend it with my hands, so god knows how it would support someones weight!

The drawers i purchased are themselves very nice, appearing of good quality, however, they were delivered without assembly instructions. I emailed the company asking for them to be posted or emailed but got no reply. Due to the fact there were many parts involved and me not having a clue where to start, I was forced to employ someone to put the drawers together for me.
You are also required to be home when the item is delivered as it won't be left without a signature. However, I was already at work when I received a text informing me it would be delivered that day, leaving me opportunity to make arrangements.
Due to the poor customer service I won't be using this company again and don't recommend them.
I have tried several times to leave a review on the company website but it won't allow me to do so. I suspect this option has been disabled.

Ordered a four door, two mirrored wardrobe unit before Christmas which arrived promptly. It was taken upstairs to the bedroom (so far so good) and that's where it ends! My husband bolted two half's together and noticed a fairly obvious scratch on one of the mirrors, then further damage noticed to the piece that goes on top. I immediately contacted worldstores who said they would send out replacement parts. The replacement parts arrived within a few days but were also damaged. I contacted customer service again and more replacement parts were sent, and yes these were damaged as well and the replacement mirrored door had no mirror and was the wrong size. I now have 4 damaged tops and two damaged doors and an incomplete set of wardrobes which cannot be used. I am now in the process of trying to get my money back and the wardrobes collected. This means my daughter will be without bedroom furniture for several weeks. DO NOT GET INVOLVED WITH THIS COMPANY

I searched for a long time for a mattress of good quality. Different websites... decided on bedroom world. Ordered my exspensive mattress at 1pm, on line(cant do shops)... Then i read the reviews, thats it i thought, lost my money! No delivery! BUT i had my delivery at 7.20 am the next morning! So pleased and was the correct mattress, pleasant delivery men too, sorry it was so early they said, not me! I would have been very anxious all day! Well done world stores. Dont know what went wrong with the terrible reviews!?!...

Sadly my post is much the same as everyone else's! We ordered on 4th Oct for a next day delivery. 5 days later no delivery so I contact them. Was told 1-2 weeks delivery as it's busy. 1-2 weeks go by and still no furniture set. Contact them again and told 1-2 weeks. We do then get the delivery and everything was great till my partner builds the drawers and finds 4 damaged parts. We contact Workstires who offer replacement furniture set or replacement parts for damaged items. Given we had to wait so long for furniture we decided to go with replacement parts in 5 days. That 5 days have now gone to 1-2 weeks twice to it's now being dispatched within 2 weeks from supplier do that will probably end up taking another 6 weeks as they come from the Far East! We've been offered £30 as a gesture of goodwill but have been told if we want to return everything that we need to dismantle it all! DISGRACEFUL and DO NOT USE THIS COMPANY! It just goes to show that cheaper doesn't mean you're getting a better deal!