I recently had the unfortunate experience of ordering shorts from Duluth Trading Company, only to receive the wrong size. The ensuing ordeal of trying to exchange the item has been nothing short of exasperating, pushing me to pen this one-star review to caution potential customers.

The online exchange process seemed initially straightforward. I promptly printed the return label and sent the item back on the same day I received it. To my relief, I received an email that very evening, stating that my return had been processed. But, alas, this was a false reassurance - the beginning of a frustratingly convoluted system.

Fast forward two weeks, with no replacement shorts in sight, I decided to contact their customer service. What I learned was nothing short of a shock. Despite the automated email's claims, my return had not been processed due to a whopping 5-week backlog in the returns department! And what's more, they were expecting me to wait an additional 3 weeks before they would even open my return package and process the exchange.

The customer service agent, while honest, offered no solutions to expedite the process. Her remarks were far from comforting; she essentially told me, "We're not Amazon", justifying their delays as a fraud prevention measure. What left me disheartened was not merely the waiting but the lack of initiative from the company to rectify the situation. This glaring indifference towards customer experience is unacceptable in today's digital shopping landscape.

In a last-ditch attempt to salvage the situation, I asked to cancel the order. After a 5-minute hold, I was informed that they had a procedure to cancel and they would get to it. But again, there was no indication of how long this would take, leaving me in a state of utter uncertainty.

While the quality of Duluth Trading Company's products might be commendable, their customer service leaves much to be desired. It feels like they've entirely missed the point of what 'service' in 'customer service' entails. The experience has been time-consuming, nerve-wracking, and simply put, the worst customer service I've had to deal with.

In the era of instant online shopping, Duluth Trading Company's inaction and inefficiencies leave a sour taste. I would, therefore, advise potential customers to think twice before shopping here, lest they find themselves entangled in a labyrinth of poor customer service.

You have been warned.

BUYER BEWARE! I've worn my Alaskan Hardgear rain coat under a dozen times over the last 3 years and the pockets have fallen apart due to poor quality. Your company boasts that you have great quality products. This is simply not true. It is a clear defect as both pockets have come apart. Disappointing. You've lost a customer.

I'm generally satisfied with Duluth Trading products, but the Double Flex Jeans are outstanding! First the fit, with the flex waistband is very comfortable, and the length of the rise just right for a mature man. Love the extra pockets: over size coin pocket, extra back pocket on the left side, and the small extra pocket on the right hip is just right for my Swiss Army knife. Canvas backing at the hem is smart. Love these Jeans! I have 4 pair, 2 with flannel lining for our Norther winters.

Be careful they tell you a delivery date then they take up to 10 days later and still nothing.Careful

If you decide you must buy from Duluth Trading avoid online orders. My most recent experience was that an order was delayed then changed because they did not have items that were indicated in stock when ordered. Above all do not use Duluth gift certificates. The order that was changed was paid with a gift certificate that resulted in an overcharge when changed because of an out of stock item. As of yet the gift card has not been credited. BOTTOM LINE - If you must buy go to a Duluth store and make sure you have what you want in hand before you pay!

Ordering is difficult. No email confirmation received and then with no notice my order was cancelled. When I contacted customer service they said I had not confirmed my address. No one asked me to. Now they won't process my order and say I have to reorder. How do I know that one won't be cancelled and how can I get the same sale price? I live in Australia, calling is not really an option.

I receive the wrong item, not even my order. They charged me almost half price to returning it. They just stole my money.

Really disappointed with the new version of the Firehose pants. Material feels like some sort of stretchy cheap knit. Pockets are now shallow, so when I sit or lay down, everything falls out. I've been buying these for years. Won't buy another pair. Carhhart pants for me next time.

A salesperson named Betty was the most helpful person and is perfect for her job. She is definitely a keeper. She was patient with me, helpful, showing me the differences between sizes and offering her opinion which, by the way was correct. Not all salespeople are so willing to take the time to be so helpful. Thank you Betty. Also, everyone in the store guided me through setting up an account, telling me what I will be receiving and definitely making me want to go back soon!

It takes about three weeks for them to process your return and when you call customer service they tell you they can't do anything for you. Be careful no free returned.

Can't believe 1st order ever and Duluth can't get it right. But hold on! That's right you'll pay for their mistake! They make you pay for return shipping or the wasted trip and fuel to return to a store! What a 1st class company to deal with.
Never again!

Bought 2 pair of their lined work pants for winter. I work outdoors all year round in Michigan. I didn't even get a full season out of my pants before they started to fall apart. Heck I still have 3 of the 5 pair of winter Levi's I purchased 3 years ago. Duluth makes their pants out of chineesium fire hose materials. I have since started spending my money on 1620's. We shall see how they do. After all 1620's only guarantees their pants for 1000 years. Duluth is a waste of money. I called corporate and told them their clothes might be good enough to run sky hooks and calibrate board stretchers. Corporate had know idea how to calibrate board stretchers much less run a sky hook. These people have no idea how to make clothing for it's intended use. I would have done better to shop at the GAP.

We live in Hawaii and heard about Duluth. The quality of their products are wonderful. I ordered a large order for my husband for Christmas and one of the items a bit too big. The exchange was easy and quick. This is our favorite online company for great quality clothes. Highly recommend.

I have tried to find the right workwear to fit my small frame for years and have ended up wearing bulky and low quality stuff until now. I am so happy that ai have finally found a company that sees a need for women workwear. I am 110 lbs and 5.4" and finally have something that not only fits but is also made to last. Thanks Daluth

The strap clasps are a terrible design. They have a small metal clip that keeps the strap clasp from spreading and coming off the button. If you lose it, which has happened to me twice, the clasp becomes useless. I wrote Customer Support and they said they do not sell or have them and that I should go to my local fabric shop. In other words, they do not support their products. Since nothing like this is on Amazon, I doubt if my local fabric shop has anything. They want me to become a seamstress. Without that small clip, the bibs become unwearable.

I just read the negative reviews on Duluth and felt I should share my great experience. Between ordering men's jeans incorrectly and a store mixup I was billed for three pair of jeans rather than 2 pair. I lost my paperwork so expected an unhappy outcome.The local Louisville, kY store manager and corporate customer service worked together, unraveled my transactions and immediately issued two credits. They patiently spent over over 1/2 hour because I had no paperwork. They were very pleasant, efficient and resolute in resolving my problem. I am very pleased with my experience with Duluth and my new jeans.