DropboxReviews 210

I tried Dropbox for business with their "free" trial - I didn't even use the service, just wanted to explore. I missed the cancellation date and they charged me over $1300. 00. Can you believe that? I called thinking they would refund me as any other trial offer typically does and they will not refund it or even pro rate it. What a scam of a company! Don't Try the trial and DO NOT deal with their poor and unprofessional customer service. I'll be canceling my personal account and encouraging my colleagues and friends to use a service that is ethical and helpful. Very disappointed in this company.

I was a happy and PAYING dropbox customer until they suddenly, without warning or explanation, suspended my account. I contacted customer service via e-mail (of course, even paying customers don't get access to telephone support or live chat), and received a response the next day from a first-level technician who indicated he had no idea what was wrong with my account and hadn't bothered to read my original e-mail. After I pointed out I had already tried what he suggested, he told me he was forwarding me to "account security." That was a week ago. Despite several follow-up messages inquiring about the status of this issue, I received no response, and of course I'm still locked out of my account, which means I can't access a service I am paying for. Of course, they've disregarded my requests to stop charging my credit card, but based on what I am reading here I will ask my bank to stop authorizing their transactions.

I have honestly never seen such poor customer service for a paying internet service. How they have gotten to where they are is beyond me. Stay away. I am changing asap to Google Drive, which at least offers its customers live chat.

Dropbox is a total scam when it comes to dealing with their costumers. They can provide terrible service and they still will not refund the money they were paid. They will attempt to charge old and closed credit cards in an effort to steal your money. When confronted with the error they refuse to refund your money forcing you to contest the charge with your credit card. Use this service only if you are a fool and an a gluten for punishment. There are numerous free services that are worth using. DO NOT USE DROPBOX! YOU HAVE BEEN WARNED!

When it's working, dropbox is great.
BUT... if you have a problem and need some help, Dropbox is an utter failure. Their help center is impossible to navigate, and the forum is full of Dropbox apologists who will tell you that if you have a problem with Dropbox, it's your fault and your problem. There is NO PHONE to call, and NO CHAT support. This leaves a support ticket system with a 3-day response time (not that the response is likely to be responsive) which is guaranteed to drive you crazy, especially if you need an immediate solution.

As long as you stay below the free storage limit, you're probably okay, but as soon as you have to actually deal with the company, you're screwed. The Better Business Bureau gives Dropbox Customer Service a grade of F (http://www.bbb.org/greater-san-francisco/business-reviews/storage-data/dropbox-in-san-francisco-ca-*******). It's time for tech users to insist on good service. Do yourself a favor and avoid Dropbox.

I have been using Dropbox since there was a Dropbox. Great product. Works simply, easily and I often even forget I have it -- it is like it part of my operating system. Use it on Mac and PC... works like a dream! I flirted with SugarSync which was the most unstable of the alternatives to Dropbox; OneDrive was the slowest; Google Drive the least stable; Box Sync the 2nd most proprietary product (there are some file types it just won't sync, and it is the only Sync service that has that caveat), and iCloud, the most proprietary and oddly interfaced of the alternatives listed.

I have had Dropbox, and I will continue to use it, praise it, and recommend it to everyone and anyone!

Dropbox was fine when I was using it with my free space, but when my Space Race extra 15GB expired, it was down to free space again. I don't mind paying for Dropbox because I love the app, the simplicity and how easy it works. I saw no reason to switch until I found out that Dropbox offers absolutely no plans in between 2GB Free and 1TB for $9.99 a month. If you're like me who uses anywhere between 50-100GB (which is the most my MacBook SSD could hold anyway), then you're out of luck.

Other competitors offer 100GB for $1.99, and 1TB for $6.99. Unfortunately, while I wish to remain loyal to Dropbox, they are not giving more cost-efficient plans and I could see very well why they should be losing money from subscribers. While I find their app to work the best, I was pushed to switched to another cloud service that gave me the plan I wanted.

I am not very happy with Dropbox's way of pushing dollars out of people considering the cheapest plan is $100 a year, which isn't cost efficient if you're only using about 5-10% of space annually. Again, I am not asking for free space. I just wish Dropbox would have more competitive prices and give a low-volume cost to individual users rather than jump the curve to 1TB immediately.

In addition to that, their desktop application updates in the background automatically which is a really high security risk for power users and users alike. While I expected that from Google, Dropbox doesn't have the capital to manage their security in every update they make. In fact, as most people stated, they should not even be trusted to manage your server. There is no way to disable automatic updates either. I stopped using Dropbox entirely because of this.

Moved over 30k files. They disappeared then contacted support. After long waits I got several canned responses that clearly showed they had not read my issue. Last communication was to inform me that my files had been deleted because thirty days had passed.

I love this site and have been using it since it first began. I've stored tons of big music related files on it. Never had any issues.

I love Dropbox. The desktop app is easy to use; set it up correctly, let it sync, and you're good to go. When you need to retrieve your documents, photos, files, go to www.dropbox.com. Simple.

I do work at home, sync to Dropbox, go to work, go to Dropbox, download my file. Then work on it from there. Upload it back to Dropbox when I'm done.

I have used A Drive, Google, SkyDrive, you name it. I've tried them all. My favorite is Dropbox.

I am horribly disappointed in Drew Houston's company, Dropbox. They claim they provide "customer service" and that they offer "live business account customer service..." And neither is true. 9 out of 10 times, the telephone provides a recorded message that states they will return the call, or for faster service, to email them. We have done both, and after 24 hours, we are lucky to have an email response but a form-email, templated response that is ridiculous with the basic nature of questions posed. When you answer the questions, you will then wait another 24 hours, for yet another worthless response. We have been down for 5 days this time (last time for a week) with the same problem. We are done and seeking an immediate replacement for this poor service and poor product. I will be sharing with my network of thousands of small business owners the challenges I've been having and sharing whatever positive solution I find.