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Dr. Marty

3.8

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Dr. Marty Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the effectiveness of its products in improving their pets' health, energy levels, and overall well-being. Customers appreciate the quality of the ingredients and the noticeable benefits experienced by their dogs. However, concerns arise regarding the high cost of the products, which some find prohibitive, and significant issues with the return policy and customer service responsiveness. Many customers report frustration with the return process and a lack of personalized support, indicating a need for improvement in customer service practices to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
186
value
192
shipping
192
returns
47
quality
188

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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Small Bags
August 29, 2022

Our two dogs, a lab and an Australian (we think) terrier, like the food very much. The problem is the size of the containers. If we can't get the 25 oz. Size at the store, we end up having to buy multiple bags just for a few days of feeding. Even the 25 oz. Sized goes very quickly with a lab. What's the largest size you sell?

Date of experience: August 27, 2022
Georgia
1 review
0 helpful votes
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I give my dogs Dr Marty's as a topper. Their coats filled in and are shiny. They have more energy and play like pups again. Mixing in with warm water and then the rest of their food makes sure they eat it all up. No upset stomachs.

Date of experience: August 27, 2022
Washington
1 review
0 helpful votes
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For Oreo
August 29, 2022

My chuahua is 18 years old and he loves this food! He has food allergies and has no problems with Dr Marty's food! As for me I want him to live as long as poosible so I'm so grateful for Dr. Marty!

Date of experience: August 27, 2022
Missouri
1 review
0 helpful votes
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Best food ever.
August 29, 2022

Just try it. Your dog will love it. Need to offer bigger bags at lower price. You can see the change in your dog. Looks healthier more energy. Nicer coat. And I'm just mixing it in to his regular food. I can only imagine straight up. It's like spinach too superman.

Date of experience: August 27, 2022
Maryland
2 reviews
1 helpful vote
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Fussiest Dog
August 27, 2022

Dr. Marty,

Thank you for giving me the chance to say thank you for your dog food. I have an 11-year old German Shepherd, who has always been the most difficult dog I've owned or know of to feed. I have been feeding him a mixture of wet and dry foods over the years, in addition to cooking for him, over the years to help him live his best life, especially as he's now older. I have bought and tried most of the commercially available brands, but none was "the" food he would eat on a regular basis. I am using your food as a topping with his regular meals on a periodic basis to ensure he gets the proper nutrition. The first time I provided it he ate the entire bowl without a break, an unusual occurrence to say the least. While later use wasn't quite so dramatic, he continually finishes his meals when topped with your food. Thank you for your putting healthy, needed nutrition in a product which he eats

Date of experience: August 27, 2022
California
1 review
0 helpful votes
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Axl (my European Doberman) is very happy with his new food; Dr. Marty's! This is a freeze dried raw food that is not only tasty, but is very healthy as well!

Date of experience: August 25, 2022
Florida
1 review
1 helpful vote
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Great tasting food says Casey!
August 25, 2022

Long time animal lover who has rescued many dogs over the last 40 years. Casey ( mixed breed Chihuahua / Italian greyhound) is a very picky eater. Although Dr. Marty's dog food seems pricey I mix a very small amount ( crush it w warm water) with Casey's regular food and she eats every bite in the bowl. I have found it also makes a good treat instead of using other no food value high caloric products.

Date of experience: August 24, 2022
New York
3 reviews
1 helpful vote
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Freeze-dried delicious
August 24, 2022

Mickey, my dog, is a few months from his 17th birthday. He's practically blind, hard of hearing, has arthritis, and is a finicky eater. He's on inflammatories, & pain meds. I decided to try Dr. Marty's freeze dried food. I slowly introduced the new food to Mickey. By the 3rd week Mickey was eating all Dr. Marty's and loving every piece. I'm hoping for a little more longevity & strength in this old fella. Looking forward to our next order.
Satsified customer,
Marjorie Milano

Date of experience: August 23, 2022
Florida
1 review
0 helpful votes
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This dog food is amazing! Our husky/doodle had been refusing to eat, and constantly begged for 'people' food until she had lost a couple of pounds. My brother recommended Dr. Marty as his reputation & quality of food was well known. I was not disappointed, nor was our Lily. This works Very Well as a topper, but mixed well with her kibble, and is again much happier & has more energy! Thank you, Dr. Marty!

Date of experience: August 23, 2022
Florida
1 review
0 helpful votes
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My dog loves it!
August 24, 2022

I have a picky 13 year old "pup". Sometimes she just walks away. Since I have been using Dr. Marty dog food, she usually has a clean bowl quickly. It's also easy to use and no mess or fuss. Highly recommend it.

Date of experience: August 23, 2022
New York
1 review
5 helpful votes
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Don't buy
August 11, 2022

I paid $83.00 for 3 bags of food. Dog would not eat rhe food. Returned all 3 bags and was told I would receive only 40% back instead of the full price when you are guaranteed a full refund. Got ripped off.

Date of experience: August 11, 2022
Kat J. — Dr. Marty Rep
over a year old

Hello Pat. My name is Kat, I am with Dr. Marty Pets. I deeply apologize for your experience. If all bags are returned, you are entitled to a full refund. I would like to look into this further and ensure you receive a full refund. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.

Illinois
1 review
1 helpful vote
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I have tried everthing you suggested and my dog will not eat the food. I would like to return the food and get a refund. ALTON GARDNER Ipaid with my credit credit card. I will send the EMAIL you sent me.

Date of experience: May 2, 2022
Kat J. — Dr. Marty Rep
over a year old

Hello Alton. My name is Kat, I am with Dr. Marty Pets. I am sorry to hear that your pup did not enjoy our formula. While many of our customer's pets enjoy our food, we do understand it may not be fore everyone. For this reason we stand by our 90 day money back guarantee. If you find our formula is not for you, it can be returned for a full refund. I would like to escalate your review to our Customer Relations Team so that an agent can provide you with personalized care and ensure you are refunded. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.

Texas
1 review
5 helpful votes
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Clarify DR Martys refund policy I ordered shine & luster from Dr Marty could see no difference in dog scratching called and the customer service lady said to give it the full 30 days she would make a note on my account. After i had used up the 3 bottles I asked for my money back as it wasn't working. They asked for me to send the empty bottles back Nothing was ever said to save empty bottles I did have the last one and sent it back. Paid $186.45 got a refund of $62.15 Who saves empty bottles? JUST A WARNING you have to have the empty bottles to get a refund so they can see the lot numbers IT IS A LOOP HOLE TO NOT GIVE YOUR MONEY BACK I am sure that there are other loop holes as well

Date of experience: April 27, 2022
Kat J. — Dr. Marty Rep
over a year old

Hello Ionnie. My name is Kat, I am with Dr. Marty Pets. I deeply apologize for any inconvience you have experiences. While many of our customer's pets enjoy our food, we do understand it may not be fore everyone. For this reason we stand by our 90 day money back guarantee. If you find our formula is not for you, it can be returned for a full refund. As it is industry standard, we do ask that you return the products if requesting a full refund, as to ensure that you gave the product a fair trial. I would like to escalate your review to our Customer Relations Team so that an agent can provide you with personalized care and ensure you are refunded. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.

Michigan
1 review
0 helpful votes
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My dog approves!
January 24, 2022

My 11 year old boxer beagle Khalua loves this food! My mom originally found out about Natures Blend online somewhere & ordered it for Khalua & she had me prepare her a bowl when it got delivered & I was put off by the smell at first but realized it just smelled like fish food & quickly got over it lol Our dog Khalua is super spoiled so we always have Dr. Marty on hand for her cause shes obsessed with it lol Ever since she first started eating it shes more regular with her bowel movements & has A LOT more energy for being an older senior dog & we walk 3 miles daily with no problems & when we take her to the vet she always checks out in good health which makes my mom & I extremely happy. We've been giving our baby Kooie this food for 2 years now. We sometimes mix it in with her dry dog food or just give her bowls by itself & she loves it either way & licks her bowl completely clean its insane! Sorry for the long review I have a tendency to ramble but our dog really loves this food!

Date of experience: January 23, 2022
Florida
1 review
8 helpful votes
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Pricing Scammer
December 17, 2021

Nature's Blend is a five. Corporate integrity based on false pricing ads = 1. They are price scammers.

Date of experience: December 16, 2021
Kat J. — Dr. Marty Rep
over a year old

Hello Diana. My name is Kat, I am with Dr. Marty Pets. I deeply apologize for any inconvenience or confusion. These two sales have the same pricing. One sale is for our returning customers, where they can purchase higher quantities of product. The other is aimed at new customers. Both sales offer a 50% discount off of the normal retail pricing. Three bags of Nature's Blend retails at $170.85 USD currently. With the 50% discount that would make three bags $85.35 USD. The difference in the percent saved between the two photos is that the 5% is saying you are saving 5% purchasing the three-pack bundle than if you purchased three bags individually. While the 52% savings is referring to the total amount of savings from the retail cost of three bags. Again, I apologize for any confusion. If you ever have any questions or wish to discuss this further, please do not hesitate to reach out. My email is [email protected]. Have a nice day.

Washington
1 review
6 helpful votes
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Dog Lovers Be Aware
August 24, 2021

Consumer beware, be careful when you sign up to try this dog food. You will get on the hook for $80+ dollars a month for 3lbs of food. (your dogs food will become much more expensive than yours per pound, if you really love your pet, just buy them steak at $7 lb or blue berries at $4 etc.) Companies, that truly believe in their products, do not need to force their clients to buy, their clients will do it willingly.

I gave them a 2 star because the dog liked the food. Of course he likes turkey, beef, salmon, sweet potatoes, egg, peas, etc, same food we eat, though our real food is much cheaper.

Suggestion, if you care about pets, for real, make a food that real people (not just Beverly Hill people) can and should responsibly afford. Then, those people will happily buy that food every month on their own, without needing to be coerced.

Date of experience: August 24, 2021
Kat J. — Dr. Marty Rep
over a year old

Hello Jan. My name is Kat, I am with Dr. Marty Pets. I apologize for any inconvenience you have experienced. We strive to keep our formulas as affordable as possible while using only the highest quality of all-natural ingredients to ensure the best food for your pet. When price reductions are possible, we are happy to pass those savings along to our customers. A great way to receive the lowest available price is to start a recurring order for Nature’s Blend or by signing up for our email newsletters and/or text club. You will be instantly notified of offers and discounts. If this is something that interests you or if you have any questions, my email is [email protected]. Have a nice day.

Maldives
6 reviews
0 helpful votes
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Good Service
April 27, 2021

Very crunchy. I believe it is an excellent source of nutrition for dogs, but it is incredibly expensive.

Date of experience: April 26, 2021
New Hampshire
1 review
4 helpful votes
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Not Worth the Price
April 23, 2021

My dog loved this food but the shipping delays were impossible to deal with. I was told I couldn't cancel my order since a shipping label was created but that was 6 days ago with no shipment sent. They sure were quick to debt my card though. I canceled my subscription to the food since I always had to run out to buy other food. Not worth the premium price I was paying.

Date of experience: April 22, 2021
Kat J. — Dr. Marty Rep
over a year old

Hello Rosemarie. My name is Kat, I am with Dr. Marty Pets. I am sorry to hear about your experience with our shipping process. Due to high demand and delays with carrier networks we have experienced delays in orders going out. Please rest assured knowing we are working hard to get orders out as fast as possible while staying within CDC guidelines. If you have any questions or would like an updated status of your order, please email me at [email protected]. Thank you for your patience and understanding.

New York
1 review
0 helpful votes
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Proplant
February 23, 2021

I find this product to be healing as well as satisfying. I dont feel hungry and I feel that the need for carbs and sweets has diminished dramatically. Its clear that Proplant stimulates the evacuation of digested food as well as the the cleansing of old residue. I no longer have the anxiety of the symptoms of IBS which gave me an uncontrollable need to find a bathroom ASAP My daily bathroom habits have improved and I am more relaxed.

Date of experience: February 22, 2021
Arizona
1 review
0 helpful votes
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Bailey simply sits at her bowl if I don't sprinkle a few nuggets of Natures Blend over it. She simply loves it. She gives it 4 bow wow, and 4 tail wags!

Date of experience: February 16, 2021

From the business

Our pets are our best friends. They are constant companions, great cuddlers, offer endless amusement and entertainment, and never let us down. With all that dogs and cats do for us, it’s only natural that we return the favor and do all that we can to provide them with the best possible care. That’s where Dr. Marty Pets comes in. From top-quality dog food and cat food, to supplements for joint health, to probiotics for digestion, Dr. Marty Pets is here to provide your furry friends with the best pet products available.


drmartypets.com
Woodland Hills, CA, United States
+212
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