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DressLink

2.3
dresslink.com

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DressLink Reviews Summary

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1936th among Women's Clothing sites.

service
81
value
78
shipping
83
returns
56
quality
74

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California
1 review
2 helpful votes
Follow taylor r.
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Everything was great quality for the price! I plan on ordering again soon!

Date of experience: July 14, 2015
France
1 review
0 helpful votes
Follow visse m.
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Je ne recevais pas un colis commander dans le temps qui était impartie. J'ai contacter dresslink qui m'a tres bien suivi. Toujours en contacte et serviable. Vraiment bien. J'en suis très contente.

Date of experience: July 11, 2015
Canada
1 review
4 helpful votes
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ROBBERS
July 2, 2015

I ordered a bunch of stuff online thinking the stuff will be great. Everything came and is completely unusable. Swim suits made out of paper thin material with no stretch. Even though i followed the size guideline nothing can be worn at all. I asked to return the items and they said i could but i needed to write them a list of the item numbers i am returning. So i did. They told me i cannot return that many items. I've been robbed. I didnt use pay pal either. 200 dollars down the drain. I should make a youtube review. Heres my order number ******* since i know they are going to ask in the comments.

Date of experience: July 2, 2015
Sunny L. DressLink Rep
over a year old

Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. And i have noticed your review about the problem of items you unsatisfied. Could you please contact [email protected], provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Philippines
1 review
3 helpful votes
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My Overall Review
June 30, 2015

First of all, I am not paid to write this review. If given a chance i would love to make a video blog about dresslink and all the things I've purchased. The first time I saw this website, I really doubt if they are really selling or a scam site. I tried to purchase just to test if this site is legit. Yes the prices are too good to be true. I don't complain at all about the quality because the website is providing details about the products. This is an "ONLINE SHOPPING SITE" there's a lot of advantage and disadvantages. I live in Philippines and I'm lucky enough that our post office is not asking too much fee for claiming the package, I paid (P100/package). Some items are too small maybe because it is an Asian size so better check the size chart provided on the product description.

Date of experience: June 30, 2015
California
1 review
4 helpful votes
Follow Sendas D.
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I bought a product described as a dress and in the picture it looks like a dress... when it arrived it was the size of a shirt, I spoke to their customer service and their answer was "Hello, dear customer, Thanks for your email but you've had a look our website before you placing the order. If you have any further problems,please do not hesitate to send me message. Thanks. " Excuse me "CS experts" I did review the website and it clearly says DRESS. A dress doesn't show our $#*!... I even sent pics to this website and never got refunded only this amazing answer. Not buying here ever again! (actually it was not the first time I buy from them, but definitely the last one) Do not recommend this CS or products when are described one way and come the other way. Besides as a customer you do not get support.

Date of experience: June 22, 2015
Sunny L. DressLink Rep
over a year old

Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact [email protected], provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Department

Serbia
1 review
0 helpful votes
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I waited for a mounth, and everything is very nice, its my size, i am so happy :D

Date of experience: June 19, 2015
Serbia
1 review
3 helpful votes
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Shipping
June 16, 2015

I am generaly satisfied with a product, but I have waited a really long time to get it, almost month and a half... Product I received is ok for the money I have paid for it.

Date of experience: June 16, 2015
Illinois
55 reviews
293 helpful votes
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UPDATE
June 10, 2015

DRESSLINK HAS NEW WEBSITES NOW TO COVER THERE SCAMS PLEASE COMPARE THE CUSTOMER SUPPORT NUMBER THERE THE SAME! DRESSLINK OWNS INDIRECT NEWDRESS YESSFOR wholesale buying www.cichic.com stay away please There a fraud and stole the designers from colors of aurora

Date of experience: June 10, 2015
Sunny L. DressLink Rep
over a year old

Dear, i am really sorry to hear that, but dear, we have our own factory and all our items are made in China. Dear, we have dropship program, which our customers can resell our items. They can join this program freely, and use our pictures without our watermark.
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Customer Service Department

Ireland
1 review
1 helpful vote
Follow Nagham d.
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Hi,
I have the problem with the dresslink website the images for the items not its not open I cand see the dresses and any things in the dresslink website?
Thank you

Date of experience: June 9, 2015
Sunny L. DressLink Rep
over a year old

Dear, if you have any problems, please kindly contact [email protected]. Please provide us more detailed information about the problem. And our Customer Service Department will reply your email within 24 hours except the weekend or holidays, thanks.
Dear, the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Phoebe
Customer Service Department

India
1 review
0 helpful votes
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Good store
June 6, 2015

According to me its a good site and stuffs we get are cheaper compared to other sites. Have ordered twice and i didnt face any problem though delivery was bit late but reached without any defects. I will surely order again

Date of experience: June 5, 2015
Sunny L. DressLink Rep
over a year old

Dear, thank you for your review, am really glad that you love our items. And hope you will have a nice shopping.
But the star you have given me really hurt me, dear, could you kindly change the rating to 5 stars for me, if everything is acceptable?
Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Australia
1 review
5 helpful votes
Follow ENOUGHis E.
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BUYERS BEWARE! Please read this and many other negative comments before your purchase! It seems all too good to be true! I was lucky the first round to receive my parcel not til the second spree. I am STILL waiting for my package since february! THIS IS RIDICULOUS! I HOPE KARMA WILL GET THEM FOR BEING THIEVES! They don't deserve YOUR rightful money! I've been through many emails with them and it all goes round in circles when I demanded my refund! They are trying to steal your money! Hopefully paypal can help me ><

Date of experience: June 3, 2015
Sunny L. DressLink Rep
over a year old

Dear customer, sorry for bother you again, since for a long time we haven't got any news from you, could you kidnly tell me your order number to check for you? Please trust us, we will give you satisfied solution, could you kindly tell me the order number or your registered email address? Please trust us and give us a chance to give you satisfied solution ok?
Best regards from customers service department

Malta
1 review
0 helpful votes
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Thanks Dresslink...
Very good communication.
Might take a bit longer than stipulated to arrive when you chose economical shipping method.
But at the end they are very professional and most imp. You can pay with Paypal...

Thanks
Silvio grixti

Date of experience: June 3, 2015
Michigan
2 reviews
5 helpful votes
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Love it!
May 24, 2015

I love dresslink have recieved everything never had my money taken and the people are always very nice and understanding. For all of you complaining about the tax for yout countrys shipping im sorry but that is yout own fault. Dresslink expresses on every order to check these things im sorry but ive ordered from them and aliexpress for a long time and never had any problems. Highly recommended to anyone I know and almost all my friends and family are shopping here now and they love it as well.

Date of experience: May 23, 2015
GB
1 review
27 helpful votes
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Why take the risk on a company with so many bad reviews? The only good reviews are off staff who have been paid to do so as i have emailed several employees of dresslink myself! Please do not be fooled!

I made the mistake of ordering £1095. 31 of kids clothes off them, but they never arrived. When i chased them with trading standards they said they could not do anything as they are under Chinese laws!

So all i could do was share my horrible experience.
After posting my previous review about dress link being a fraud and taking money off many innocent people, but not delivering the products!
Then getting their staff to post good reviews to fool people.

They emailed me to say they would refund me if i took the review down, this was 2 months ago and still no refund and now they are ignoring my emails again, like they did the first time.
They will never change so please don't take the risk like i did! This company shouldn't even be allowed to trade with the amount of people they have let down! Please don't be one of them.

Kind regards,
Carrera

Date of experience: May 11, 2015
Sunny L. DressLink Rep
over a year old

Dear custoemr, i am sorry to hear that, i am came from dresslink customers service department, coudl you kindly tell me your order number and your registered account? Please trust us, we are legal company, if your order get lost, we will apply full refund to you, if you made so a big order, there must be a tracking number, we can track for you here: http://www.17track.net/en/.
Could you reply to [email protected]?
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Australia
1 review
1 helpful vote
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Good value
May 4, 2015

Definitely not the greatest quality but for the extremely cheap prices it's to be expected. Not everything is great but there are definitely some good value products. All my experiences ordering from them have been very good.

Date of experience: May 4, 2015
South Africa
10 reviews
59 helpful votes
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Prices doubled
May 4, 2015

Logged in this morning to make an order only to realise that most of their prices had doubled i had to ask Fiona why they had hiked prices and she gave me the usual response "our supplier's prices have gone up". Now as a reseller you ask yourself if it is still worth buying from Dresslink if you are barely making profit. I think its high time i consider other options because really now dresslink doesnt cut it for me.

Date of experience: May 3, 2015
Sunny L. DressLink Rep
over a year old

Dear, thank you for your information, and hope you will have a nice shopping in our web. And we will always improving our service. Have a nice day.

California
1 review
8 helpful votes
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Ordered almost 400$ worth of stuff and paid almost 100 in shipping except when it shows up late to my door UPS tells me I have to pay 178$ to have the boxes! Not only that but their 15% off is a scam they will give you like 8$ off max. Worst customer service ever. Thank goodness i paid thru paypal so i can get my money back.

Date of experience: April 29, 2015
Sunny L. DressLink Rep
over a year old

Dear, i am really sorry for the problem, but since your country are rigid in customs tax, so your local customs will charge you tax fee. Hope you can kindly understand. And could you please provide your order number to [email protected]? i will check how much we refunded you. Please do not worry, i will try my best to protect your max profit.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Phoebe

Nevada
1 review
5 helpful votes
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They sent my stuff, I however don't recommend you to pay for faster shipping because they won't send it out faster. Great customer service, when I asked them something they replied right away.

Date of experience: April 12, 2015
Florida
1 review
3 helpful votes
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Purchases
April 2, 2015

To be honest, I wad really skeptical when I first started ordering from Dresslink, in early December,, So far I have made about 19 orders, and for the most part-the items arrive in the allotted time. I do think outs a good website and again, you grey what you pay for, But their items are worth every penny... Now, if you're ordering clothing, you should really put thought into it, due the fact you can't see the items and you can't them on. AGAIN, you are ordering from China, so their sizes, aren't sized like they are here in the states. So. I plan on continuing my business with Dresslink. If you're wondering about ordering, Of advise you to order 2 items first, So you can see how shipping is and to see if your purchases are type your satisfaction. Their customer service is awesome, so you'll definitely get a reply back within 24 hours...

Date of experience: April 2, 2015
GB
5 reviews
6 helpful votes
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I ordered online out of curiosity more than anything after seeing YouTuber hauls.

I am in the UK and found the delivery charges pretty high which was a little off putting - I only ordered £30 odd in clothes but had to pay around £17 delivery charge. It's a lot. I chose the FedEx option and my items arrived in less than a week from when I received email confirmation which is good. The items were packaged securely but one item was not included which I had previously received an email saying was out of stock and got a refund so that was fine.
The clothing is NOT as pictured. I did not expect top quality fabrics due to the price but it was a little disappointing that the colouring was different on some items. Sizes are also hit and miss. Some things fitted ok, others I couldn't even get on which was annoying. I would say 4 out of the 8 items I received I can wear, the other things were too small. Some of the clothes smelt ok, others had a strong unpleasant odour that would require washing first. Most of the clothes look shiny and almost costume-like fabric.
All of the items were called dresses but none were long enough to be worn without bottoms since I'm 5' 6 and obviously these are geared towards the Asian market.
My overall experience was ok in that my order was despatched and arrived quickly but for what it cost to get the clothes delivered to my country it isn't cost effective and the quality isn't great. I did like the items that fitted but I wouldn't bother ordering from Dresslink again to be honest.

Date of experience: March 30, 2015
Sunny L. DressLink Rep
over a year old

Dear, i am really sorry for the problem, and beg your forgiveness. Could you please kindly provide your order number and item number to [email protected]? then we will check the problem for you, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department