On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLink Reviews Summary
DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1936th among Women's Clothing sites.
We monitor reviews for authenticity
I was going through the reviews and it scared me, Went through the website and got me interested in investing and partnering with Dresslink for my new business but I see the quality and delivery time is an issue. Anyone please recommend a reliable website for me please
Very poor quality don't ever think in buying from them
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact [email protected], provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
PRETTY MUCH ANOTHER ROSEGAL. SO DON'T BUY FROM HERE!
I ordered a jacket. The jacket has one entire sleeve ripped OFF. The company refuses to send me an address to return the jacket to. They continue to want photographs. They say that I will have to pay shipping if I return it. This has continued for over one month.
ALL EMAILS ARE RESPONDED TO WITH THE FOLLOWING MESSAGE...
(actual email message copied and pasted from my inbox)
Thank you for your message. But as this is our weekend, I am out of office for a weekend rest. No matter what problem you meet, could you send a message to me first? Once I come back to work after holiday, I will read your message and give you a satisfied answer at once.
Sorry to you for the late reply, but could you wait my reply a little patiently? I really need your patience and understanding.
Have a nice weekend
Yours Sincerely,
Customer Service Department
Dear customer, this is Linda from dresslink customers service department.
Could you kindly provide the picture, order number and item number to [email protected]?we will reply to you within 24 hours except weekend and holiday.we set off automatic email reply, since weekend we also have to rest and last week is Chinese traditional holiday. I am waiting for your reply in [email protected]
These people don't want to return all my money. I contacted customer service several times but they always answer late and they refused to give me all my money back. I made an order 3 months ago. Usually i get my packages between 2 and 3 weeks but i waited a whole month to see if it arrived and it never did. I always tried to use the tracking number and the status was always delivering (even till now). The number didn't worked on the postal service from my country either so te package never came here. As i said before i contacted customer service to get my money back but they only want to give me the amout without the shipping fee which is not a small amount. I had never had this problem with other sites. If my package didn't arrived they always refund me everything. I also wrote to the mail they mention everytime they answer these reviews but they compeltely ignore me. I can't believe i made this order 3 months ago and i still ahve this problem. This is a total scam. I DON'T RECOMMEND TO BUY IN THIS SITE. BEWARE BECAUSE THEY MAY STEAL YOUR MONEY.
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact [email protected], provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
Service very good garments of excellent quality and beautiful clothes very thin girls, Dresslink 100% recommended.
Ello guys,
I have been wanting to order some items from DressLink. But I have been reading those comments about "My shipment/ order got lost in a process". And I am worried if I ordered and paid for the shipment and items, my items might not be delivered to me.:-( Does it matter which shipping company or methods I used? I was going to select the cheapest option (China post?). Not sure if it's safe doing that.
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you haven’t received yet. Could you please contact [email protected], provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
Tienen un buen servicio al cliente, pues responden siempre cada pregunta. El producto final llega, solo que tarda mucho tiempo en transición.
Dear customer, thanks for your letter and it is a good news that you received your order.
About the shipping time which depend on the shipping method you selected, if you selected china post which is longer than other shipping methods, since it should cross through the strict customs for clearance, but we are trying to found the more faster and more cheaper shipping methods for you. Thanks for your kindly feedback and we will do the better.
Have a nice day!
Sincerely,
Linda
Customer Service Department
I had ordered something yesterday and it says my order went threw, it also says that on my bank card but then when i go and check my order status today it says i dont have an order i am really angry because i have emailed you guys twice and i got no response. I was really looking forward to the shirt i bought. Never ordering from Dresslink again.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I wrote a negative review of dresslink.com several weeks ago. They left out one item of clothing in the order and refused to take responsibility. Twice now, they've contacted me thru sitejabber and tried to harass me into pulling my review and telling me they would take care of me. Twice now i have responded to the customer service with my grievance. Every time they ignore me, yet they continue to ask me to revise my review. They are frauds and they are not reputable. Do not order from them.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I have placed several orders with Dresslink and I have been pleased with the items that I have received. This time, they accidentally sent me someone else's order. I had to go back and forth with customer service many times, but they finally agreed to send me my order without making me return the wrong order they had sent me. The postage would have cost more than what I had paid for my entire order. I am glad that they were willing to work this out with me because I like shopping at Dresslink. They have items you can't find anywhere else at amazing prices. I can't wait to get my latest items!
Update: My items all arrived finally after many many emails. It wasn't until I gave them a bad review on Site Jabber that they corrected the problem to my satisfaction where their mistake wouldn't cost me money - but first they made me change my review. It isn't how customer service is supposed to work, but it did work in the end. I have placed a few orders since then that have been fulfilled properly.
I love the clothing.
Some thingys are cheap looking but look at these prices.
You realy get worth for your money.
Now i want to buy more becouse i love asia Style clothing.
Im 'asia' built myself ( 1,60 47kg verry petitte)
And love that i dont have to alter my jeans becouse they are too long anymore.
Next time i try-out shoes and lingerie.
Thats the only thing i mostly never buy on internet since thats verry personal to fit
Ordered 3 items, a size larger than normal. All 3 were so small I had to send them back (no one I know is the size they sent me. My order # is 0YS*******CW*******B so you can verify I bought from them June 14th. Still waiting! I won't hold my breath.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you do not remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I like to shop@ Dresslink.com shop. The clothes nice, price reasonable, and quality not bad. Shipping was Ok too, happy with this store :)
I will definetely buy again, they have for all budgets and tastes. Service is amazing and shipping was exactly on time!
They sell some really nice products, just some clothing does not come as advertised (one sweater was supposed to be longer but only reaches to the top of my hips and a top that was longer than in the picture) but still they have a good customer service, they answer nicely and give you solutions. My first order came in the time said (21 days to Peru). I hope my recent order sent in two parcels come complete and in the same time!
El servicio de entrega es muy rápido y si tienes algún problema, solo escribe al servicio al cliente y te ayudarán con tus dudas. La ropa está a la moda y cumple con el objetivo. La calidad de la ropa no siempre es la mejor pero considerando el precio, es muy buena en realidad.
Great and cheap clothes, be careful about the sizes, look at the measurements. Service is good, but needs a bit improvement.
I was very skeptical about using dress link but I was pleasantly surprised I ordered a bulk of 12 from swimwear & received my order within 3 days with expedited shipping. I was defintely happy about that. The only thing is the items run small. A large is really a medium in the US. I would prefer if they had bigger sizes that i can order to accommodate my clientele. Other than that I was pleased & happy with my order!
Do you really send the items or is it all bull$#*! and i have to recover my funds using my banks fraud system?
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected].
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!