On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
We monitor reviews for authenticity
DRESS LILY, I checked my alleged tracking number with every tracking place you posted previously and it says no package sent. I want a refund on order number LL**************.
YOU NEED TO DO LEGITIMATE BUSINESS OR SHUT THIS DOWN.
I ordered a couple of items about a month and a half ago and I have yet to receive ANY of my items. I tried to track the order and it stated that it was and invalid number so I was unable to send in a ticket. So I tried to call the number that they provided and every time I called I got a different voice mail (how is that possible?) So I left a message(s) and 2 weeks later still nothing from them. I am really starting to think that this company is DEF a SCAM!
Dear Pallas B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Placed an order on november 20 and still haven't recieved my order. But they took the money out of my account. I will never order from here again and i will be telling all my friends family coworker, sworn enemies and people i pass on the street not to order from them. HORRIBLE HORRIBLE HORRIBLE. YOUTUBE REVIEW IS COMING SOON
Dear Elana C.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Horrible service and quality. By less your an Asian, you won't fit in anything.
This company should get negative stars
Glad I read these reviews before ordering a jacket. This site just seemed like it had scam written all over it. For those that are still waiting or are unhappy with products, disput with your creditors or bank tell them you never received. Get your Money back. I'm a banker I know.
Dear Jenise W.,
Thank you for your valuable feedback.
Please accept our sincerely apologize.
This review shows this customer never has bought anything from our company, so how can he/she just judge us by some reviews and saying our company is just a scam?
There is a good chance that this review is made by someone want to defame our comoany.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Your hard earned money should not go to this no good website. My delivery is lost somewhere in the world for more than two months and all what I hear is the same robotic responses from costumer no care ppl!
Ordered from this site early December and money was taken from my account immediatly. Just received the package today. The dresses I ordered in size large are more like tight shirts. The sweater I ordered is completely wet in its sealed package. Also didn't have any care label or size or any other label saying where it's made ( on the wet sweater). Wouldn't reccomend this site to anyone, not worth the discount!
I've never had such a frustrating and terrible online shipping experience until I bought from DressLily. Three of the items that I ordered had quality-related issues yet they are refusing to take the items back and refund me; furthermore, they said that if I wanted to return the items I'd have to pay for the shipping myself which is absolutely ridiculous considering the deformed products weren't even my fault. I have been talking to customer service for WEEKS yet they still refuse to do anything. ALSO I had to contact them THREE more times because they forgot to ship half my order - half of it came in the mail and when I waited for weeks for the other half to come, it never did until I bugged them for it. They never apologized or admitted that the problem was on their end, yet they have no problem crediting my money at the speed of lightning. Please DO NOT shop here unless you're willing to deal with dead-end customer service, the probability of your items never making it to your doorstep, or receiving quality defunct items that DressLily will refuse to take back. One last note - not all of their pictures match up with the real item, so I'd measure yourself against the clothing descriptions very carefully. The pictures can be very deceiving.
PLEASE STAY AWAY! I wish I had read the reviews for this HORRIBLE company before ordering from them! They will take your money almost RIGHT AWAY and then NEVER SEND YOUR PRODUCT! Or at least not within the same month! I ordered something for a Christmas party and ordered it on the 10th of December and it's AFTER CHRISTMAS and it still says "order processing" yet they tool (STOLE) my money the next day after placing the order! I have yet to get a REAL response from them other than something generic and I have requested a refund. I DOUBT that it will happen. Not only that but the OTHER REVIEWS I've read says that IF the shirt EVER does come in it will NOT BE WORTH NOTHING. Everyone else says how HORRIBLE the quality of the clothes are. I REALLY REALLY wish I had read about them first. So PLEASE take my advise AND STAY AWAY FROM DRESSLILY.COM!
Dear MIRANDA H.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. However, the processing time can affect the item dispatch time. The dispatch time for the item in your order is 7-15 business days; this includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
Please understand that we want you to be completely satisfied with our products. Upon completion of all our quality checks, we will dispatch your order.
Anyway, we have canceled your order as required at 2014-12-27 07:57:08 PST and refund ID: 20Y97036701996139!
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I have placed an order on december 4th and paid right away, got an email saying they got my order info plus my payment was received. I ordered a coat which was supposed to be in stock.
However, when I started emailing them after 18 days without a whipment confirmation they started reacting really weird. The coat was out of stock, they didn't know when it was coming back. Well, I don; t want to receive a wintercoat in the beginning of spring.
I asked how long it would take. And they canceled my order, saying they'd give me a full refund. Well, they had my money within one day. I still don't have my money back!
Dresslily is a scam of thieves from China. If I would've been smart enough to read reviews here at first, I would've never ordered.
My friend did get her order after a week. All of her items (dresses, shoes and a coat) are the worst quality ever. She wanted to return something. Turns out she would have to pay to get it shipped to China and they didn't want to give her a full refund.
I hope many people read all these reviews here before ordering and making a huge mistake.
Dear Maud M,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We have canceled your order as required and refunded you at 2014-12-27 08:11:27 PST, refund ID: 89579776MC452911K!
Could you please kindly tell us your friends order number or ask your friend to send us email about her issues?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I only order jewelry, and I'm very happy with their products and the choice they offer. The quality is great, I'm never disappointed. The shipping is free and fast, and I never had any troubles with it. I really recommend this website!
Almost 2 months later & I still don't have my jacket. They took my money immediately on November 2nd, never told me the jacket was on backorder until I questioned why it was still in "processing" status 2 weeks after my payment was taken, & now I'm getting the runaround about shipping. They sent an email on December 7th stating that it shipped but then when I sent in a support ticket asking for accurate tracking info (the one in the shipping email was useless), the tracking page says it shipped from the Netherlands on December 21st. This is ridiculous. By the time my coat gets here, it'll be spring! And that's if it ever shows up at all. Tons of websites have reviews recounting this same sort of experience with this website. I am starting to really regret not doing my research first & won't be ordering from them again.
Dear Jessica A.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-11-03 08:03:10 PST(So how come its 2 month later you havent got?). While shipped out at 2014-12-07 16:33:59 PST. Tracking number: RS198662984NL. Tracking site: http://www.postnl.post/(You can track and see its definitly not shipped out on December 21st as this customer said.)
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I am from Turkey and I have ordered goods worth couple of hundreds dollars. They took my money and since then, I never ever heard from them. They dont get back to my emails. I cannot reach them via customer service. It has been more than a month. The orders still seem to be "processing".
Dear gulseren a.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered a coat for New Years Eve on August 11. It still hasn't arrived. Their customer service told me "due to the shipping method I chose my order cannot be tracked. DO NOT WASTE YOUR MONEY. This site is awful & you will likely never receive your order.
Dear Amie C.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-11-09 02:21:27 PST(maybe Nov. 8 in your country, while definitely not August 11.), while shipped out at 2014-11-10 02:53:02 PST. Label number: CN14155259195144.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
HATE IT HATE IT HATE IT.! NEVER ORDER FROM THIS SITE.
Coat size is wrong still after checking measurements on their website. The coat is not even stitched fully. There is no hole to tie buttons. Poor quality. Way to far to what in picture. I believe primark got better stuff than this.
Dear vik m.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
The button hole can be cut by ourselves in our country and its not a new thing for us.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I will never order from this website again. I cancelled my order over 3 weeks ago. Yes, they take my money the second I order the crappy items, then I don't hear back from them for 3 weeks (I may never hear back from them). I would like my money back that I paid. I cancelled my order shortly after I read horrible reviews on the company. Shows the reviews are true. They just want your money. Don't order from them. If I get my money back I would be happy to delete this review, but that won't happen.
Dear Sam R.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have refunded you at 2014-12-07 12:04:13 PST, refund ID: 5AT04507L2927460V on your order and please do check again.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This is the worst website to order from! The jewlery i got was soooo cheap! And I didn't even recieve one of the things I ordered, nobody told me the jacket was on back order! I also ordered earing and the jems on them were glued on in wrong spots! I ended up canceling my order for my jacket and NEVER got my money back for it! NEVER ORDER FROM THIS SITE!
Dear ALISON V.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have refunded you 45.43 USD, refund ID: 4BU44613JD132033R on the last unshipped item.
We wish to apologize for the difficulties you have been experiencing and regret to hear that you are not totally satisfied with our product.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This site is absolutely amazing. I was stunned by the sheer vastness of their range for all genders not to mention the beautifully accessories and watch collection. Orders from this site are done expediently and arrive in perfect condition. The quality is wonderful and they treat your orders very seriously. Customer service is extremely good, they are understanding an patient, they also offer a wonderful first time discount. I rate this business 5 stars for product price, expediency, customer service, quality of the product, delivery time, and lastly, they value their customers and those customers needs. I have book marked this site and recommend to any one looking for some thing cutting edge and fresh.
DO NOT ORDER FROM THIS WEBSITE! I placed my order over 6 weeks ago and I still have not received my package. The phone number that they provide for customer service goes straight to voicemail, they don't answer your e-mails and the link they provide for the tracking on your shipment is a phony link and won't ever actually allow you to track your package. I am VERY unhappy with my decision to purchase from this website. I wouldn't be suprised if the people giving this company good reviews are phony themselves.
Dear Jamie Z.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered a coat to wear over the Christmas Holiday season on NOVEMBER 14,2014, with a ship date range of 10 - 24 days. It is DECEMBER 23,2014 and I still have not received the coat. I have contacted customer service multiple times only to be told to wait, as there may have been bad weather, etc. that caused the delay. I thought that 24 days would take that into consideration! I have asked for a refund, as even if I do receive the coat at some point in time it is useless to me now.
12/23/14 10:32 p.m. EST. The canned "response" Dresslily posted below is as useless as they have done nothing to resolve this issue. They know that I am disappointed, have not received the item, and want a refund but again, have done nothing but post this lame reply.
Dear Jen M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Discount Clothing Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear CJ F.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-12-22 11:21:07 PST, while shipped out at 2014-12-23 00:25:09 PST. Label number: BJ14192411207291.
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
As its just 6 days passed, so we hope you could wait for your parcel to come.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com