DresSaleReviews 496

DO NOT ORDER FROM THIS SITE. I ordered the dress and paid extra for custom measurements. They totally screwed up the arm sleeve and it was 5 inches smaller than specified so much so that I cannot wear the dress. Paid $200 and they are refusing to refund my money or fix the dress. Offered me only $25 because they said there was effort and no profit in the dress for them. I lodged a complaint with American Express. There was other issues with the dress as well. The zipper was so stiff, it stuck out on the back. Also the built in bra was poor quality and looked terrible. So don't order from this site unless you want to throw away money.

My first negative review of an online vender EVER. Do NOT buy from these people. They will NOT return your money, not even when, as in our case, there was ample and varied evidence that the dress did not fit correctly. They did not honor their return agreement, even though I met the conditions. I ignored the bad reviews, so in a sense deserved what I got. Which was being out over $200 with NO recourse. Do not, not, not use these people.

I purchased a dress for my daughter for my wedding. It took two months to arrive, which is what I was told to expect, they even called me to let me know and confirm colour etc. I was pretty excited to receive it. As soon as we pulled it from the package, we were so disappointed. It wasn't even the same as the dress in the picture, it was not good and there was a scissor cut in the back of it. I messaged them immediately and have done several times since, no response. Tried real person chat, no response. Each time I contact, they put the status of communication as closed. $119 I won't see again and a dress I can't use! :(

My daughter and I were so excited when we found the prom dress on this website that she had pictured in her head and could not beat the price of the dress. We ordered the dress, a couple of days after order, I got a phone call at morning from the company about the measurements and the color of the dress, I had accidently recorded her hip measurement wrong and they said it didn't match up, we were able to correct it which then put me a little more at peace, I would periodically get on the website to check the status of the dress, a few weeks later it showed that it had shipped and in fact was being delivered that day, when I got home from work, I will tell you I was a little scared by the package, however once we opened the packed and pulled the dress out and my daughter tried the dress on... It was perfect, it fit her perfect, it is absolutely gorgeous! Let me tell you if I did not breathe a sigh of relief! We would definitely order from this site again. Thank you Dressale.com.

I wanted to give the company 5 stars, but I know that way, it would seem too sketchy. I made the mistake of ordering my dress before reading reviews on the website, and I immediately panicked about it. I messaged live chat asking when my order could possibly get here by. My prom is May 31, and I ordered April 24 (late for dress shopping, I know). I asked online on April 28, and they said that my order was already finished, will ship in 1 days, then they would email me a tracking number within the next 24 hours and they did. I was confused since my earliest arrival date was May 10, and latest date was May 24. It had only been 5 days and my custom made dress was already shipped. The shipping process began in Hongkong, and took no more than 3 days to get to Amercia. I ended up getting the dress May 3, less than 2 weeks after I had ordered my dress. The dress comes in a plastic bag, with the dress folded inside out to prevent any of the embellishments from falling off or being damaged. I tried on the dress, worried that they would just ship me a size 2 (I'm very short and tiny so I had to get a custom size a little smaller than 2), and it fit me according to the measurements that I gave them. I am very pleased with my order from them. I'm not sure how others could have experienced such a bad time with this site but I am super happy about mine! I know it sounds too good to be true that mine came custom sized and colored in a week since I've ordered it, considering I didn't pay for rush shipping like they asked, but I had a great experience with them!