DPD Local Online

So after waiting Two days for my parcel getting message sorry we missed you even though I was standing outside delivery address. Got pictures of two different streets not mine. Finally I caught the driver in street to tell me there was forklift truck driving up my street and didn't have time to drive behind it as he only got one minute to drop parcel. So after complaining by email got message would you like a call back from our friendly team with a date and time to suit, that was today between 10 and 11 o'clock. NO CALL BACK PATHETIC COMPANY NEVER UES THEM AGAIN.

Dear Sirs,

It's a shame I can't do less than one star!

I write to you today as I can not believe how your company has taken such a massive nose dive to it's customer care! WOW!

One of my recent experiences there are more!

I ordered an item from Fortnum and Mason and paid extra for guaranteed delivery for Tuesday the 12th of July for an event on that Friday 15th of July.

I had the hour slot given, I waited at home and then received "sorry we missed you, we won't be back today" however as said I was home! So I looked on the App and saw a picture of a random gate, not my home, so I called and spoke to DPD customer services and I explained the above and said it was possible that they could not find me, as I had moved address, so I gave them an extra piece of info to help the driver on the next attempt and said get them to call me if they need extra help, Wednesday came and again I received my 1hour slot, again I was in working from home, again the time came and the same as before " sorry we missed you!" and picture of the same wooden gate! So I called again and asked if I could change my address on the App and add the extra details on, as it was not allowing me to do it this end due to my address not being on the option list as it is a new build, to which they said not while there is an active parcel, so I said I am working tomorrow and won't be home, we were meant to be going straight to the event Thursday from work ready for the Friday, so explained that I needed this item now, she explained that there was nothing she could do, that the parcel would be attempted again the following day, so I changed my plans and finished work early to come home to get the parcel, but yet again it failed! Same picture of the same gate! I called customer services yet again and explained I had come home especially to receive this delivery, she said that Fortnum and mason had now rearranged it for delivery Friday morning, which I said was no good as we were leaving Thursday evening for the Friday event. She suggested I called the sender and ask them for help, which I did, Matthew from Fortnum and Mason called your company while I was on hold on the other line, he came back and said you were going to return that day as it was only around half an hour from failing the delivery, and the driver would call me to get further directions, I mentioned that I had given my number on each occasion I had spoken to DPD and that I had not received a call as of yet, Matthew said that they have a bit of weight behind their call as they do a lot of Buisness with DPD, so I waited …. And waited…and waited…no call and no return! I had to rush out that evening and purchase alternative item to take that night to our event. NOT happy!

Friday came and when I had mobile signal that afternoon I yet again had a missed delivery notification come up on my phone! Same random gate picture, so I called Fortnum and Mason and told them I would be requiring a refund, as the item was no longer required!

As mentioned above have recently moved into a new property which is located on an existing farm with other properties, as our home is a new property it is not listed on everyone's address pull down options including yours.

Therefore today I called customer services and asked if they could change the address manually their end and remove my old address, they informed they could not and I would have to go into a live web chat where they would be able to do it, I was inquiring how to do this when they put the phone down on me! Not impressed so I called back to complain about the lack of customer care and this woman putting the phone down only to find yet another rude operative! The noise in the back ground on both calls was incredibly loud I could not hear her and I don't think she could hear me either even though when I questioned the noise she told me she could hear me! It was hard to even hear myself talk, What's going on in your company!?

( for your info the number I called on the first time was *******518,, ******* via the app the second time was *******500)

I have been a loyal customer in the past choosing you above others if options are there, I have deleted my DPD app and I will no longer be singing your companies praises, quite the opposite infact!…. Never did I ever think I would live to see the day that Hermes would be better in their delivery experience and customer care than DPD!

I think you should rethink how your company is operating! It's a disaster!

Sincerely a very very unhappy EX customer!

Mrs Latham.

Used DPD local UK to ship goods from UK to Portugal (Parcel **************). Goods were last seen in their warehouse, only reachable by their staff, yet went missing. After a 2-month dispute with their staff, they offered around 20 GBP compensation and later around 50 GBP, out of the approx 2000 GBP original value of the goods. Calling costumer support over and over, with photos of the package being delivered to their driver, I kept being forwarded to useless staff asking me to call/contact someone else. Package was finally tagged as "delivered" on their website (yet was never delivered), and everytime I'd call I'd hear "Sorry it's been delivered". After posting this review, DPD contacted TripAdvisor who contacted me several times to show proof of what I had written. And so I did. Review stayed published, yet it's now gone, so I'm reposting it.

Long story short: dont use DPD since they don't keep an eye on your goods while in transit, and if they are lost or stolen by their staff in their warehouse, you get NOTHING! Zero liability. Costumer service will exhaust you with politically-correct useless business chit chat.

PS: there are a bunch of TrustPilot pages for DPD and DPD local with way more negative reviews (90% 1-star reviews), get the real picture by searching for the "DPD local" profiles on TrustPilot.

Absolute shambles! Dreadful Company Disaster all the time CROOKS just want money absolutely diabolical service terrible Always disgusting company, utterly abysmal. I urge companies DO NOT use this company, they are incapable of providing a delivery service Worst customer service ever waiting 3 days for collection no one turn up, I will never use your services again! You are unreliable! The worst shipping company I ever used! Worst delivery company, Awful service, shocking disappointed with their delivery driver and their customer service.
DPD Local are the worst company in world

Hi, I just want to tell my experience with DPD and let people know how bad is the service which they provide. So I found on eBay 4 alloy wheels with tires but the seller have just pick up only and because of that I use DPD the service COLLECTION door to door. I pay for the service I spoke with the seller and all was okay. Next day DPD take the 4 parcel and I wait for them follow day but surprise when driver arrive he have just 3 parcel instead of 4 and I ask him what happen and he said your parcel is in Cardiff by mistake, I said no worries I will wait tomorrow for the last parcel but from tomorrow is now 3 weeks :( I call them a minimum 10 times speaking with 10 different people all told me different stories. Unprofessional and I feel like they don't care about customers because one of the people told me to investigate myself what happen with my parcel :), after that I apply online and tell the problem and when I call again they told me maybe I will receive 50£ after finish investigation, price of alloy wheels was 260 for all, so no even 65£ for 1 alloy wheel but how I can find same model to buy another one. I told them I cannot use 3 alloy wheels 17" and one 19" is impossible and they said 'I'm sorry but this is the rule. I said just to keep the money and send it for charity. I hope someone can see my story and stay away from this company….

No one can help me!
DPD local are dreadful. I should have never tried them again after the year before when my parcels got muddled up and delivered to the wrong addresses but give them the benefit of the doubt. Big mistake!
I posted my parcel on 23rd November 2021. Today, 4th January 2022 and I'm still no closer to finding out where my parcel is.
My parcel got mixed up with someone else's and she collected it, not my friend. Luckily through Facebook we found each other and as DPD Local we're so unhelpful, we tried to sort things out ourselves. She had my package collected by DPD Local and I somehow received her package at my home so I sent it back to her via HERMES! She received it. I, on the other hand am still waiting… I have spent over 10 hours on the phone chasing it. Tried the online chat, to no avail. Nobody appears to be able to or wants to help me.
DO NOT USE DPD LOCAL. EVER. BIG WASTE OF MONEY, TIME AND ENERGY.

What an absolute joke! Two failed collections, useless customer service staff, one rude driver, and another driver who updated his notes lying, stating the items were not ready for collection. Third scheduled collection, and the driver collects the 8 parcels.

Tracking confirms that they have been received and have arrived at my local depot. But suddenly, all tracking information disappears so I called them.

Lie No. 1 - We have not received your parcels
Lie No. 2 - Tracking confirms that we have received 2/8 so we have to send the 2 parcels back to sender. (Sender is based in Dorset and I am in Preston)
Lie No. 3 - Depot have updated the notes stating that the parcels are not fit for transportation so they are being returned to sender. (I have images of how they were dispatched - bubble wrap/parcel tape/cushioned parcel wrap/shrink wrapped) Sender was nearly 300 miles away - and the parcels could be transported back there but they couldn't transport 6 miles to my home!

By this point the telephone No. On the App no longer worked. I had to go via their chat, they said they couldn't help and...

Lie No. 4 - The return had already been processed.

Having had enough, and despite being told I couldn't due to COVID - I drove to the depot. I spoke via intercom to a member of staff, I explained the situation and the next minute they appear with a piece of paper in hand. He explains to me that they do have my parcels on a pallet in the warehouse and that I could drive around and collect.

When I got there, all 8 parcels were perfectly packed! I asked the staff member why they were being sent back and he stated that they do not transport chairs! I put CHAIRS in the description. To make matters worse, their Customer Service Department started to quote Terms and Conditions to me in relation to packing of parcels and that they wouldn't cover loss of the items which were being returned to a vacant property!

Credit to the staff at the Preston Depot - but as for the DPD as a business, you are crooks and I will be taking this matter up with trading standards.

I will never use again - you deserve to go out of business!

Hi
My letter which was picked up a month & a half is still not delivered. They are still not refunding my money as they claim they are investigating.The official investigation can happen but why make the customer wait? Is there an omudsman here in UK? Please do not send anything important through DPD its a nightmare dealing with them as they are experts in passing the buck. Nothing works neither their online chat or whatsapp or email.

This is by far the worst company I've ever dealt with. Complete morons took my parcel to Germany, didn't even bother ring the bell and now sending it back and I have to wait for 6-8 weeks to get it back. Are you completely absolutely out of your mind?

Absolutely the worst experience ever. Booked next day delivery, parcel not collected, parcel finally collected following day, asked when it would be delivered, assured it would be the following day, 4 days later still.no.sign of where my parcel is, no contact number for this subsidiary company, no redress, no complaints procedure, loss of goods, loss of customer, feeling very angry.

If I could, I would give 0 stars for DPD Local Online. My parcel was in customs on the 2nd of July 2021. To contact DPD regarding a customs query (which was urgent, and I had only 5 days to act otherwise the parcel would have been sent back). I used the email address provided by DPD Local Online's contractor in Germany. Today is the 20th of July 2021 and I have NOT received any reply from DPD. I then spent 3 HOURS in the DPD Local Online chat just to be referred to 5 or 6 different Customer Service Agents with the outcome that they gave me the email address to make a complaint to the management. Terrible Service, will never use DPD again.

A WARNING! Apparently (according to Aftab - DPD Exec Desc), if a customer books a parcel delivery via a DPD website, and they are given DPD paperwork and labels, the parcel is collected by a DPD driver in a DPD van but then is subsequently lost by a DPD depot, it's the fault of Parcel2Go, who process the payments! NOT DPD?

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I have left multiple reviews of DPD's TERRIBLE customer service and total inability to make a simple delivery. The problems they caused were passed from department to department without anyone resolving the issue. Their response to the problem that they created was laughable and reflects DPD's total lack of care for customers. I will continue to leave negative reviews on Trustpilot, Facebook, Twitter and other forums. Today I have been informed that my review on 'Sitejabber' has now reached 1,800 people. If 10% of those people decide not to use DPD, based on my review, that's a lot of money DPD are losing!
I will not stop until this problem is resolved to MY satisfaction, not just DPD's!

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DON'T EVER USE DPD or DPD local!

I dropped a parcel (a Mother day present) off at my local Argos, for 'DPD online' collection on Sunday the 7th of March. On Wednesday (3 days later), the parcel was still at Argos. I went down to the branch to ask why it had not been collected yet. I was told that a DPD driver had twice refused to take all of the parcels, as there were too many, but he had now picked it up. On Thursday the 11th, my Mum received a parcel from DPD, but NOT the one we sent her! Somebody had stuck the wrong bar code on her parcel and somebody else's parcel, so she got a box of herbs and vegetables delivered to her instead! The box had two different address labels on it (the label the customer had applied and DPD's), but instead of the courier using common sense and questioning it, he delivered the wrong parcel to my Mum (he dropped it on her doorstep, took a photo and drove off).
To cut a long story short, I then spent over 3 hours on the phone and 'live chat', speaking to four different people, who although they were helpful, just passed the buck. The final person that I spoke to said "I confirm that I have passed all the details and our internal team will investigate it now and will try to fix it ASAP. We should have a reply within two working days". As yet (Mothers Day), my Mum has still not received her present & card!
This problem was a simple case of cross labeling a parcel, and lack of COMMON SENSE from the courier. It would have been very easy to resolve quickly and in time for Mothers Day as we knew exactly where my Mum's parcel was due to DPD's tracking system. If someone at customer service actually gave a damn, they would have spoken to the DPD branch who had the parcel and arranged for it to be sent to the correct address the following day (Friday). Instead they just passed it on to someone else to be investigated "within two working days". DISGUSTING! DPD should be ashamed of themselves for ruining what should have been a special day for my Mum.

UPDATE 15th of March...
My Mum's parcel has now been delivered SOMEWHERE ELSE?! Signed for by 'SITTINA' at 10:10 this morning, whoever and where ever they are? This is incompetence beyond belief, and terrible customer service as I was told by DPD last Thursday that "our internal team will investigate it now and will try to fix it ASAP. We should have a reply within two working days". STILL WAITING!

FOUR WEEKS after DPD lost my parcel, I finally got a refund of my postage and a £10 "gesture of goodwill" payment for the missing contents. I said that the should send my Mum a bunch of flowers at the very least, to say sorry - they refused!

So today i was expecting a whole bunch of things, which I didn't get, which i needed, that's why I'm a prime customer with Amazon so I can have that option of getting my things quick, fast and in a hurry, but what ticks me off even more, is a lying freaking driver of a courier. Your driver has in my Amazon saying attempted to deliver. We have cameras in the building, so if he or she did attempt, I could pull up that CCTV camera for evidence! Your driver neither rang the outside door bell, nor my individual door bell at any point of time today. I got a delivery today no problem from another courier, who rang my door bell and delivered my parcel, but your specific driver didn't do so. Now tomorrow is the weekend, I normally have to be gone on weekends, so i don't even know if I'll get these things tomorrow, and if he or she will ring the door bell, or if they will say we attempted. Which they didn't. Because they didn't even knock on my door. So, though you may only see this message in 12 freaking hours, how about talking to your driver, and giving him or her a little bit of ethics training, because I'm quite upset with this. I was expecting this shipment TODAY, as i leave on the weekends! Or change the driver if they can't be honest! Neither did an attempt at 12:43pm today happen, because I've been here since this morning and haven't left. I never leave my home when i know I'm expecting something! So, tell your drivers not to attempt lying, because there's enough liars on this planet as it is, than to deal with lying companies too! Also give a proper phone number that we can talk on the freaking phone to a person, and not a machine, and asking us what our reference number is! That's quite shady to be honest, and on your online chat it asks for a reference number, I gave my tracking number which is the ONLY number i have, and it didn't accept that either, quite sneaky too!

I was moving overseas in January and flew to Edinburgh just to pack up my stuff from my flat. DPD local took 3 boxes of literally everything that I own and I was later told that because of Brexit, it couldn't have been delivered but they picked it up anyways. After this, my parcels got lost and I have been begging them for months to find them. Two of the boxes came back but the third remained lost. Now, in May, they told me the third box had been found but since the parcel was damaged, it got "disposed of", after me writing to them every week for 6 months! Now they never answer my emails and I still haven't received any money from my claim. They also made me prove the value of whatever I was sending, even though they had collected the insurance money beforehand without mentioning this "proof of value" requirement anywhere obvious. This box contained personal things that meant a lot to me that I couldn't bring on a plane.
DPD kept lying to me about what was going on with my parcel and that they will reach out to me but they never did! I also submitted a 100 page PDF with invoices for most of my things that I had purchased online but they returned it saying they need more supporting evidence. I had to reach out to support again via the live chat to have that changed. They keep telling me to be patient and that the claim will take time because "it's high value", yet they threw my stuff in the bin (or so they say), for whatever reason, knowing full-well that I am looking for it. It actually never left Scotland.

I've used them before and my parcel arrived broken with half the stuff missing and they didn't even allow me to make a claim.

Avoid at all costs!

The worst experience for an online service in my life
I booked DPD Local to transport a small shelves from London to Paris which was a gift and which will help me in my job
We were in January
When I booked, I mentioned was a shelves but they took money and say nothing
My parcel stay 1 month on the status "consolidation scan"
After one month, they send the parcel back to London without saying to me (I discover it on the tracking) for the reason... no idea
They told with Brexit they had problem - so why take money from people if you are not able to transfer the goods
But the worst is to come
They relabeled my parcel... 5 times
They delivered my parcel... to the wrong person
They send me proof of signature (a false signature) and a pictures which was not my home
The day after they recognize it was the wrong home and they took the parcel back
From 14th of February, the tracking of my parcel still the same... I would have said the trackingS cause my parcel have now 5 different number
I reach their customers service - the chat - about 30 times
The only thing was to wait 8 week for my parcel to get back to me in London
Today the 24th of April... still nothing
I send mail, phone everything that was possible
The only thing I know that my parcel is in the lost property... sleeping
I asked them to refund my goods - was really the minimum
They asked me proof and papers which is unbelivebal after all this time, lost of time and energy
But after all this story, and opening 2 claims, the claims was refused foe the reason
I sent a prohibited goods "a shelves" it was on their list and so they cannot refund me and do nothing for me

But when I declare the content of the parcel, they took the money

They don't even propose to send my shelves back to me
Is the only thing I want and ask since the beginning

So now this story is 4 month old, I will never see my shelves again
They won't even refund this to me

DPD Local MAKE ME LOST - or better steal to me - my money and precious time (I was almost crying sometimes for their lack of consideration)
They don't care)- your parcel is lost by their fault but it is not their problem

Again, I order a lot on internet, I have parcel coming from US, London... I never see this lack of consideration in my life

Yes they lost your parcel but... that's your fault - bye

Please - don't use them! You will regret it
Or read the 1500 goods prohibited

In the meantime, I took UPS from London to Paris for another parcel, 48h later my parcel was in my home

DO NOT USE THEM.
MY STORY IS EXACTLY THE SAME AS MOST ON HERE.
Booked through DPD Online, but collected by DPD.
My story is the same, never arrived at destination, probably never left the UK, we presume it left because of the tracking. It has been 4 months, not delived, no contact through email, or phone is put down when you contact them, several times I have read the same story, money taken, no delivery and no recourse for complaint or refund.
I'm trying to collate as many people as possible who have the same expierences. Please message me asap - I'm trying to gather as many as possible to make allegations of obtaining money by Deception, I'm further reporting them to trading standards and if any one is interested passing this to a National Television Consumer programme. Please do not use DPD Online, if you have and aggrieved in any way please message me.

I trusted DPD local to send all my material belongings from England to Poland.

What a mistake that was!

From the start they have proven to be extremely incompetent in dealing with my order, the drivers lazy and took a few attempts to collect the stuff because they couldnt be bothered to look for the address.

They then have taken my stuff and disappeared with it, its now been almost 1month.

They dont communicate as they promise they will, there is no number to call, and they dismiss all responsability.

I have already emailed the complaints department and no one has bothered to reply.

What kind of company is this?

The online chat is a joke! The first person told me my things would be delivered in the afternoon of the 10/03, the 3rd person told me 7-14 days, then now on the email someone is mentioning 8 weeks and you are following up just simply saying that that's it and nothing else can be done. Is this a joke?

NEVER, EVER trust this company, ever!

They have a picture of the parcel but it was not there bit fishy if you ask me never lost anything from that doorstep in the last 5 years, diabolical service needs regulating for sure

Never choose this company local dpd Northampton. They are scammers and thieves. Parcels are delivered to different addresses and are stolen. There is no assistance from local dpd Northampton. Important parcels that people are waiting for are lost. Local dpd northampton knows about the problem and does nothing about it, allowing its driver to cheat and steal