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I'm not sure what I am paying for...renewal seems weird since I just got this domain and thought I had already paid for two years.
I have to resolve a problem that would take 2 minutes via phone, but now I have to take 10 minutes minimum to deal with your chat. Tried it yesterday and never even got a response. It sucks AND it tells customers you don't really care about customer service. Have a couple of people whose native l;anguage is American English answer phones please.
When I type in the domain it says "forbidden" without any clear way to fix or explain why.
Quick and effortless instructions on how to buy and activate your domain
You tried to autorenew things that were not authorized. Now I have to go back and change it.
I had automatic renewal turned on, with expiration protection, I am pretty sure, and somehow my domain expired?
Very, Very bad communication. I've made an error in my domain names and requested to remove unwanted domains erroneously purchased. You've still charged my credit card. I only wanted 2 domains:
www.getfiredupgetfocused.com
www.pleaseadviseadvocate.com
I only want these 2 domains registered. Please advise on the status of this error. Billing correction. It's been 2 weeks with no response! Terrible customer services.
The design is very minimal, and the functions are hidden, I have to think an hour before I find anything. Overall not user-friendly.
I PAID OVER 3K FOR THIS WEBSITE AND IT WORKED FOR AROUND 59 DAYS. I'VE CALLED CUSTOMER SERVICE AND THEY TOLD ME THAT THEY CAN'T RETRIEVE THE WEBSITE THAT I PAID DOMAIN.COM TO BUILD FOR $3K. I GET RANDOMLY BILLED. I GET RANDOM CUSTOMER CARE EMAILS AND NOBODY KNOWS WHAT TO DO.
Good experience.
Easy and helpful to get a domain.
Website breaks, login was miserable, can't connect to shopify. Make the website better
It´s so complicated to set up the emails account that I bought.
I would like to start building my site, but it is difficult to figure out how to do that.
Domain.com is straightforward to use. Customer Service is knowledgeable, thorough, and efficient.
I'm new to everything so I just feel a little confused as what to do next
It is okay, I am trying to go slow. My tech skills are not great.
It is hard to understand. All I want is a domain for my catering business.
Easy interface, reasonable prices, incredibly convenient.
I appreciate the ease of ordering, confirming, and setting up a domain through Domain.com.
Not happy at all to be "assigned" a username and then not able to speak to a real person. Never had this situation before, ever. It sucks. I wanted to cancel my order because of it and was told I can't do that and I can't change my "assigned" username. Worst service ever so far.