Domain

The service is good and the uptime is good but the renewal process has been painful for the last two years...

I purchased this from you by mistake. I used Godaddy before for this charity. I don't know how I purchased from you. I would not care except for the fact that I can't use yours! Either the page wont load or I don't know how to use it! It is not as easy as godaddy

Every thing is all right. I am just waiting for an answer from you.

I can't get my issue fixed. I've known for a while that whenever I contact your help center it will take multiple days if not weeks and multiple attempts to get simple things corrected. Your help center uses scripts and pre-written responses and tries to dismiss of each inquiry for help as soon as possible. Thus, ignoring simple problems that go on for weeks requiring threats of exposure and multi-media of domain.com making me want to get rid of domain.com. But I don't want to think about the alternatives. I consider the customer service just to get my A1 aviator.com URL forwarded to my Facebook page. Took me weeks. Multiple tries was absolutely outrageous and I was months ago and it's still bothers me and you ask me to rate you? I rate you was terrible

The section for tech support is really difficult to find.

So far good. Time will tell if I accomplish what I want

Took £80.00 from my account and refused to refund or escalate to management. Rude customer service agents. Avoid this scam company

I still have the Action item asking to validate my account.

It appears that my sight has been hacked, especially my email.

My card expired, got a new one. Card on file was never updated, wasn't planning on renewing the domain I had purchased in 2020. It was the only one on this account. Got an email about renewal, been busy, assumed since my card was never updated, domain would lapse as they couldn't bill and I never turn on auto renew for domains.

Turns out they can bill your card regardless of if it is expired or not. Reached out to support to find out how this can be as it seems really unsafe and to get a refund for the domain as, again, wasn't planning to renew.

Turns out, you don't opt in to auto renew, they set it up automatically when you create your account and you have to "OPT OUT" of it.

I'm told by the agent they have deals with credit card companies and can update information on the backend to charge the card. Insane.

Requested a refund, as again, wasn't planning to renew and the actual domain purchase date isn't until January. Was told:

"I really do wish I could have given you the refund, but once the domian is renewed it won't be possible to refund on the domain renewal or make any changes for the expire date of the domain."

So, not a really great experience. No resolution. Won't be using them again and I recommend you don't either.

This is my first time to use it, for i don't know how about it now.

I just want the live chat and to have my website error message stopped, and to keep my website available to my clients