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Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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So I absolutely love this place to shop. I've never had any issues with shipping, customer service or the actual products. You have solid range from low budget to high and there's clothes for every style. It's like my one stop shop for all my fashion needs. I recently saw a change in free shipping but it was dope of them to offer free shipping because no place does that and I am accepting that change. I am a sucker for platform shoes and they always have a pair that i'm interested in.
Unique stuff!
Great customer service, some clothes run small, but when it's a win, it's a BIG time win. Love the place.
I ordered a set for a music festival I'm going to next month, after waiting a while for the item to ship I was so excited when it said it was finally delivered, however... no package. Checked all around my house and mailbox and it's nowhere to be seen. Tried calling their customer service around 10 times with no answer. I emailed them and their only response was telling me that it was delivered. Have a feeling I'm never getting my clothing or money back.
I ordered sunglasses and they never came. So I have been emailing the-2 times, texting them-5 times, and even called them-30+ times and no one responds to you. Calling them is awful because right after the message they recorder is finished, it automatically disconnects your call instead of putting you on hold
I love the cool modern stuff. I do have to be a bit more careful not to order heals that are too high because I cannot walk on them, but that's my problem. Everybody loves the stuff I wear and so do I.
Love the selection of clothes, I always find the best festival outfits along with day to day wear. They also have great customer service. My order shipped separately and the customer service reps took their time to explain the situation and gave quick friendly replies.
I love Dolls Kill, they are always really friendly and helpful whenever I've had to contact them. I recently emailed them because I hadn't seen the store credit added to my account from a return I made. I gave them the list of items I returned, the order number and tracking number and within 24 they had issued the store credit.
Dolls Kill has outstanding customer service. I ordered something to the wrong address and they sent me another package free of charge. Quick responses and very kind.
This is like the best brand ever like seriously. There close are like legit cool $#*! all the time. This brand is nothing but awesome, cool, nice vibes all the time
Okay so first my name is Kathy
Everything about this store is amazing, the way they go about there customer service too is 10/10 I've actually NEVER ordered something so easy online until I purchased from dollskill
I bought 2 boots
The burner boots and the combat boots in size
7. The fit is perfect US sizing
From here in Canada the process was quick and easy and I got my order on time
I love the shoes THANK YOU DOLLSKILL
I WILL be ordering from them again in the next 2 weeks when my birthday comes up on September 23rd
If you like nice boots this is def the place to get em
Thank you guys muaaaah
I purchased an item that was sold out when I received it, so I couldn't find the item's page. I had a question about the piece and emailed customer service and they responded right away! In the past I had to return something since it didnt fit me, and the process was super easy. Great service every time, and I love the pieces I have gotten, thank you!
It took a pretty good while for my order to get to me, i had to pay a fee for it to get through customs/ come into my country, i was not a huge fan of that but the products were packaged nicely and quite protected. The products were nice to and very pretty.
Dolls Kill has amazing customer service. They always respond quickly and act quickly if they make an error. Thank you! <3
I commit a mistake and send my package to another different country, and they helped me solve it being really kind
The delievery company did not deliver my parcel, and even though it was through no fault of the dollskill team, they sent me out a brand new parcel everyone i dealt with could not have been nicer, and never placed the blame on anyone, just looked for solutions xx
Great customer service. Nice people. I love this web site and this SF store. Excellent outfits, great quality. I recommended that place to all my friends.
When I had a question about my refund, I was answered immediately and the issue was resolved without a hinge! I love this company so much.
I ordered from dolls kill for the first time a few days ago! The customer service is amazing and the package came a few days later! Overall satisfied and definitely ordering from them again!
I've been shopping on Dolls Kill for years and am always so thrilled with everything I order. You can't buy stuff like their inventory anywhere else on the web. Brooke in their customer service department is seriously a godsend. I had multiple issues with an order and she personally solved and followed up on each issue. I was truly blown away by the amazing service. I can't wait to kill it in my cute new looks on my trip! XX
They have great customer service I love how they get back to you email within 24 hours knowing they probably have lots and lots of emails. Very generous and understanding (:
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
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