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business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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DREAM MACHINE
September 27, 2018

So I absolutely love this place to shop. I've never had any issues with shipping, customer service or the actual products. You have solid range from low budget to high and there's clothes for every style. It's like my one stop shop for all my fashion needs. I recently saw a change in free shipping but it was dope of them to offer free shipping because no place does that and I am accepting that change. I am a sucker for platform shoes and they always have a pair that i'm interested in.

Date of experience: September 26, 2018
Florida
1 review
0 helpful votes
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Awesome
September 21, 2018

Unique stuff!
Great customer service, some clothes run small, but when it's a win, it's a BIG time win. Love the place.

Date of experience: September 20, 2018
Florida
1 review
2 helpful votes
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Never received items
September 22, 2018

I ordered a set for a music festival I'm going to next month, after waiting a while for the item to ship I was so excited when it said it was finally delivered, however... no package. Checked all around my house and mailbox and it's nowhere to be seen. Tried calling their customer service around 10 times with no answer. I emailed them and their only response was telling me that it was delivered. Have a feeling I'm never getting my clothing or money back.

Date of experience: September 18, 2018
Florida
9 reviews
13 helpful votes
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I ordered sunglasses and they never came. So I have been emailing the-2 times, texting them-5 times, and even called them-30+ times and no one responds to you. Calling them is awful because right after the message they recorder is finished, it automatically disconnects your call instead of putting you on hold

Dolls Kill attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2018
Australia
2 reviews
0 helpful votes
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Simply Awesome
September 17, 2018

I love the cool modern stuff. I do have to be a bit more careful not to order heals that are too high because I cannot walk on them, but that's my problem. Everybody loves the stuff I wear and so do I.

Date of experience: September 16, 2018
Florida
1 review
0 helpful votes
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I love Dolls Kill
September 17, 2018

Love the selection of clothes, I always find the best festival outfits along with day to day wear. They also have great customer service. My order shipped separately and the customer service reps took their time to explain the situation and gave quick friendly replies.

Date of experience: September 14, 2018
New Jersey
1 review
0 helpful votes
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Fabulous Service
September 10, 2018

I love Dolls Kill, they are always really friendly and helpful whenever I've had to contact them. I recently emailed them because I hadn't seen the store credit added to my account from a return I made. I gave them the list of items I returned, the order number and tracking number and within 24 they had issued the store credit.

Date of experience: September 9, 2018
California
1 review
0 helpful votes
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Great customer service
September 10, 2018

Dolls Kill has outstanding customer service. I ordered something to the wrong address and they sent me another package free of charge. Quick responses and very kind.

Date of experience: September 8, 2018
Pennsylvania
1 review
0 helpful votes
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$#*!ing perfect
September 10, 2018

This is like the best brand ever like seriously. There close are like legit cool $#*! all the time. This brand is nothing but awesome, cool, nice vibes all the time

Date of experience: September 7, 2018
Canada
1 review
0 helpful votes
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Okay so first my name is Kathy

Everything about this store is amazing, the way they go about there customer service too is 10/10 I've actually NEVER ordered something so easy online until I purchased from dollskill

I bought 2 boots

The burner boots and the combat boots in size
7. The fit is perfect US sizing

From here in Canada the process was quick and easy and I got my order on time

I love the shoes THANK YOU DOLLSKILL

I WILL be ordering from them again in the next 2 weeks when my birthday comes up on September 23rd

If you like nice boots this is def the place to get em

Thank you guys muaaaah

Date of experience: September 7, 2018
Illinois
2 reviews
0 helpful votes
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Awesome customer service!
September 10, 2018

I purchased an item that was sold out when I received it, so I couldn't find the item's page. I had a question about the piece and emailed customer service and they responded right away! In the past I had to return something since it didnt fit me, and the process was super easy. Great service every time, and I love the pieces I have gotten, thank you!

Date of experience: September 7, 2018
Sweden
1 review
0 helpful votes
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Helpful customer service
September 10, 2018

It took a pretty good while for my order to get to me, i had to pay a fee for it to get through customs/ come into my country, i was not a huge fan of that but the products were packaged nicely and quite protected. The products were nice to and very pretty.

Date of experience: September 7, 2018
Utah
1 review
0 helpful votes
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Amazing service
August 21, 2018

Dolls Kill has amazing customer service. They always respond quickly and act quickly if they make an error. Thank you! <3

Date of experience: August 19, 2018
Canada
1 review
0 helpful votes
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Helpful af
August 20, 2018

I commit a mistake and send my package to another different country, and they helped me solve it being really kind

Date of experience: August 18, 2018
Australia
1 review
0 helpful votes
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The delievery company did not deliver my parcel, and even though it was through no fault of the dollskill team, they sent me out a brand new parcel everyone i dealt with could not have been nicer, and never placed the blame on anyone, just looked for solutions xx

Date of experience: August 16, 2018
Texas
2 reviews
0 helpful votes
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Great customer service. Nice people. I love this web site and this SF store. Excellent outfits, great quality. I recommended that place to all my friends.

Date of experience: August 16, 2018
New York
1 review
0 helpful votes
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When I had a question about my refund, I was answered immediately and the issue was resolved without a hinge! I love this company so much.

Date of experience: August 16, 2018
New York
1 review
0 helpful votes
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Good time
August 18, 2018

I ordered from dolls kill for the first time a few days ago! The customer service is amazing and the package came a few days later! Overall satisfied and definitely ordering from them again!

Date of experience: August 16, 2018
Louisiana
1 review
1 helpful vote
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I've been shopping on Dolls Kill for years and am always so thrilled with everything I order. You can't buy stuff like their inventory anywhere else on the web. Brooke in their customer service department is seriously a godsend. I had multiple issues with an order and she personally solved and followed up on each issue. I was truly blown away by the amazing service. I can't wait to kill it in my cute new looks on my trip! XX

Date of experience: August 15, 2018
California
1 review
0 helpful votes
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They have great customer service I love how they get back to you email within 24 hours knowing they probably have lots and lots of emails. Very generous and understanding (:

Date of experience: August 8, 2018