Direct VacuumsReviews 97

Very bad customer service. I tried buying a hoover and they didn't send me a receipt. Trying to get hold of them is a problem. Been emailing them with no reply. They are working from home but that's no excuse for the inability to get back to me or anyone else. Not sure what to do know as I may have paid for something that I might not get

This company has taken payment from me and not delivered the product, they didn't even give me an order confirmation by email. It was meant to be next day delivery but it now 6 days later with no sign of the product. I have sent several emails to customer support but have had no reply, I have contacted support through the website but had no reply and to make matters worse they don't answer their phones. I honestly think this could be a scam and they don't actually sell vacuums. AVOID

Purchased a vacuum cleaner from them, on arrival it was too heavy for me, I was also concerned that written on the box was "Faulty do not sell".
I emailed them stating I wanted to return and made it clear I wanted a refund.
But theydelayed sending me the return label and kept trying to persuade me to consider another vacuum cleaner, feeling frustrated I emailed a curt email insisting that they email the required return label unless I would be making a formal complaint, the return label was then sent to me.
The vacuum cleaner was returned and the courier company notified me by email, stating date and time it was returned.
However Direct Vacuums are now stating that they have not received it, despite the evidence I've emailed to them from the courier.
Really fed up and frustrated with them, I have now opened up a case with PayPal and issued a complaint vis Resolver.
I know other people have had similar experience with Direct Vacuums, well you're not alone!

Bought a new item from here, it's come it's faulty, Samsung have investigated and it turns out it's not a new item. Asked DirectVacuums for a refund. Told No, they'll repair but won't refund despite being mis-sold.

Great microwave at a fraction of the price, reliable and professional. 2nd purchase and more to follow. Would highly recommend

If you want a vacuum cleaner that breaks down after a few weeks and is impossible to repair or refund, then Vacuums Direct is the place to go.

I have ordered two vacuum cleaners from this company upon arrival the vacuum cleaner had missing parts, had hair on the hose pipe and broken. Although, the item I ordered on their website mentioned it was new with damaged / missing box but the item is new.

This was far from what's stated, it was an substandard used product which was dirty, filthy and full of hair in the hose pipe.

Returned the product however, finding it very difficult to get the refunds now.

Still chasing the company for refunds with lack of real communication and no customer service phone available or complaint handling process.

Would strongly recommend to think twice before buying on this website.

Went to hoover and bought a new item as stated.

Ordered a cordless Hoover... wrong one arrived... Contacted them and they arranged collection and send a replacement. Replacement arrived... wrong one again... contacted them time and time and time again... finally told me they don't have the one I want so I could keep the wrong one they'd delivered or return it for a refund. Returned it and waited weeks for refund. Sent so many emails that were never answered. Would never buy from this company again.

It seems real but l was trick to believe the are real the are all fake this is the 4th month haven't received my order but l placed an order with (ganja-estates.com) but it arrived here at my doorstep in 4days so (ganja-estates) is the best weed website ever

If I could put less than one star, I would.

'Refurbished product' I received didn't work, it was broken, faulty, useless.

The company made it very difficult to return the item insisting three times for an exchange before issuing a DPD 'pick-up' return label where I would have to carry the 3kg+ bulky vacuum cleaner 0.5 miles to the nearest 'pick-up' store in order to return and refund my (faulty!) item.

I have a Royal Mail over the road and they were unwilling to meet me halfway on this and pay for return postage from RM.

So much time and energy wasted with these guys. Do yourself a favour and buy from someone more trustworthy with better customer care.

I ordered 2 cleaners and 2 cleaning solutions; it was several hundreds of pounds in value. Of the items that was ordered, I received only one bottle of cleaning fluid, which ironically was leaking anyway! I chased for several days to the whereabouts my order was, and was just fobbed off and lied to, claiming there was a delay in the warehouse, only after 10 days did, they admit they had no stock.

At this point they kept trying to push inferior or inappropriate products on me every time I insisted a refund. For example, they suggested a carpet cleaner, when I have no carpets. I have been requesting now over a week for a refund and either they ignore the request or fob me off with some tat that I do not want. The annoying thing is that they have in their T&Cs, clearly set out, how I can get a refund if they fail to deliver, they just don't give you a refund, regardless of what it says in the T&Cs... based on my experience thus far anyway. They have had ample opportunity to refund me and they have not.

I have no plan to use them again, if you want to take the risk... then that is up to you and I wish you good luck.