Direct VacuumsReviews 97

Placed order and next day received email saying Microwave is shipped. But clue where or what is the delivery tracking no etc. Tried to phone back but no luck. Waited 32 minutes same voice message is repeating from beginning. Extremely frustrated. Emailed them with the invoice details but no chat room or way to reach them. Testing my luck or need to complain to consumer court etc..

Reading reviews and from experience this company specialises in sending you a different model to the one you have ordered. Usually a cheaper model.
Then offering you a small refund if you keep it,

Warning! Appears to be a fraudulent company took…
Appears to be a fraudulent company took my money back in April 2022 for next day delivery but received no Hoover, received a couple of replies apologising for late delivery however still no Hoover or resolution and they are not replying to emails or answering the phone, beware of this company order at own risk, if something looks to good to be true it usually is

Absolute disaster dealing with these people. Ordered a carpet shampoo machine, which arrived late and smashed. A replacement was promised which never arrived. Then a refund was promised but only if I transport the machine to the "Returns Centre" in my local town. This involves a 2 mile bus ride, and a 1/2 mile walk with a heavy carpet machine (I am 69 years old with mobility problems and a heart condition).

I ordered a Vytronix Lion 29 cordless vacuum from Direct Vacuums and I must admit I was very impressed with the whole system. To do this review properly I will have to do it with a sequence of events and timings and hope it makes sense.
Ordered on Direct Vacuums website on 22nd Feb at 12:40
Email from Direct Vacuums to say the item had been dispatched on 22nd Feb at 13.11
Next day I emailed Customer service for a tracking number. This was on 23rd Feb at 10:54.
Email from Direct Vacuums with tracking number on 23rd Feb at 10:56. (So quick I initially missed it)
Vacuum delivered around 13:00 on 23rd Feb.
So the whole thing from order to delivery just over 24 hours. I cannot fault the service nor, more importantly to me, the Customer Service I received when making an enquiry, (Thank You Mya).
Although the vacuums are 'refurbished' the item arrived looking brand new and with 1 year guarantee, how could you go wrong or pay full price?
The vacuum itself is not good for full home use but I only bought it for the stairs and car cleaning, so the 40 minute runtime is great for me.
Very pleased with the purchase and the service received along with a simple tracking system by Yodel for delivery.
Recommended

Purchased kenwood toaster and matching kettle. Kettle arrived what I buy toaster arrived completely different and scratched all over! Customer service is the worse ever! They actually didn't have my toaster so thought they would just put any similar looking rubbish they had, that I wouldn't even want for free, they would then offer further discount, even though product was cheaper and worth nothing as scratched in the front, I hope I would accept!
When I refused and asked for money back they stopped replying to my messages!
Avoid this company at all cost! Savings are not worth the hassle! Will be opening PayPal dispute to get my money back.

Broken Hoover - replies seem to be computer generated as make no sense
Hoover broke within warranty, sent to be fixed - delivery at my cost. Returned without word. Postage not refunded as per their contract. Hoover was not fixed. I have now spent la year trying to get them to respond with anything worthwhile. Each reply is more or less this: We are sorry to hear this, once we have these details...
They never reply when I ask which details but they have EVERY piece of information they could ever need.
The hoover has been broken for a year now.

They sent the wrong model which I returned the next day and asked for a refund.
4 weeks later, lots of promises but still no refund.
How can a business operate like this?

Bought a vacuum with a description that clearly stated 'brand new'.
Item delivered was not brand new - no packaging, no instruction booklet/docs, all but one tool attachment was missing, physical damage to the cleaner (extensive scrapes/gouging around the brush head housing). And, most of all, the item doesn't work (doesn't even switch on)
Direct vacuums aren't taking calls, so I emailed them requesting a full refund within 7 days.
When they eventually responded (day 5), they only offered a partial refund or exchange. I have rejected this and requested a full refund. Still awaiting on their response a further 5 days on.
Appalling customer service.
I've had to put it in the hands of PayPal to hopefully get a resolution, and will be contacting their local Trading Standards Office to lodge a complaint..

Never Again!
Ordered a new carpet washer and they sent a used one that still had dirty water in it all the labels were worn and it had scratches. Apologised and was promised I would be sent a new one now around 6 weeks later I still haven't received it. Emails take days to be answered, was told the item would be despatched after yet more apologies, only to be told today it would be sent to despatch today and would take 2 to 3 days to arrive so it was never sent to them even though I was told it had been. They offer next day delivery you'd think after 6 weeks they could do this on my item
Not the first time I've had issues i bought a vacuum which was faulty and returned to get it fixed only to wait to eventually be told they had received the item but then lost it.

Ordered what was advertised as a new vacuum cleaner. The one I received had clearly been well used, with considerable signs of wear. Additionally, it came without a handle, so, obviously, incomplete.
Contacted their 'support' team two days ago but no response.

A friend and I decided to by a Vax from Direct Vacuums, my friend bought a New one which was actually secondhand, and by their reaction one could conclude it was normal. Mine never arrived and after sending many email with no reply's, I received a screen shot showing it was delivered to an address that does not exist. Told them is and we are now back to ignoring me, here's hoping Trading Standards can prosecute. Would recommend you purchase elsewhere.

Waited 3 days for the microwave to turn up for it to be scratched dinted broke wrong colour and wrong make and no way of getting in touch with them absolute joke of a firm

I purchased a new vacuum cleaner from this company, the goods delivered were damaged, returned to them and they have failed to supply a replacement product and have not refunded me. Avoid dealing with them is my advice

I received my order on the 13th of November as I ordered Vax new rapid power revive upright carpet cleaner (NEW) as shown in the pic below in which they sent me Platinum Power max washer I never ordered. I paid for new cleaner and got a got refurbished product. When it came it wasn't what i paid for been charged for a new product but got used cleaner.

I am extremely disappointed that the wrong product was sent to me and doesn't look new at all full of scratches, no instructions came in box, also in the wrong box.

I will not be buying from them in future and will be telling people of my experience.

Extremely disappointed, angry I must say. This is the first and the last time I will be buying from them.
I sent them a message till now no reply. Please avoid this company if not you will be disappointed.

I ordered a 'new' Vax cordless vacuum cleaner 7 days ago for £79. I started to worry a couple of days later when I still hadn't received confirmation of my order.
I have emailed and left notes on their contact page every day since... Still nothing, no vacuum cleaner and no response to my emails.
OK so day 8 I had a reply where they said they'd look into it. 2 days later it arrived, to be honest after reading all the bad reviews here this was a celebration moment.
I rapidly unpacked... The main parts appeared to be new, as advertised, but the floor part had scuffs on both sides and a few hairs so was obviously not new. I was still on a high from actually getting something for my money. It was charged so I tried it out and it seems to work OK, however it ran out of charge after about 5 minutes. It was at this point that I realised there was no charger.
I messaged direct vacuums and they apologised and asked for some info. After i supplied the info I had a message to apologise and to tell me that the charger would be sent out ASAP.
Fingers crossed I may have a fully working machine soon so I've upped my rating to 3.
From that first reply, they have kept in contact perfectly.

I bought a reconditioned Vax carpet cleaner from company, it was sent out to me BROKEN and has been back 3 times for repair they keep saying they are sending me out new machine, they have had the machine this time for 5 weeks and I still have not have a replacement, I have 26 emails from them since 24th Aug saying it is being shipped out URGENT... STAY AWAY PLEASE

I ordered a hoover evo pet hoover with pet attachments and extended tubing what arrived wasn't what was ordered what arrived was a vax hoover with no pet attachment I am totally angry fault is that what on order sheet not what I got totally different brand and no attachment for the pet bit so what happens with warranty as they sending out wrong hoover will $#*! up warranty angry ain't the word I have no Hoover I opened package at top refused to fully take it out tried to get son to get courier but he went away in hurry should check their products before sending out I had Vax before and hated it as I have mobility issues and hoover brand easy for me to use so I'm left with a cleaner didn't order have up loaded photo of what arrived and what I should have got