Direct UnlocksReviews 3,910

Dear James Hazelton,

Thank you for reaching out and sharing your concerns. I'm sorry to hear that your experience with our unlocking service has not met your expectations. I understand the frustration of the process appearing more costly than anticipated.

I want to assure you that our aim is to provide a transparent and effective service. As mentioned on our website and outlined during the checkout process, all phones require an Eligibility Check first, followed by the Standard Unlocking Payment. However, if your iPhone doesn't meet certain criteria, a Premium Service may be required, which seems to be the case for your iPhone 15 Pro Max from T-Mobile USA.

You've made two payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock. Your order status is "Awaiting Payment for Premium Service," which indicates that your device requires further service to be fully unlocked.

While it's unpleasant to encounter additional costs, this step is sometimes necessary to complete the unlocking process. We firmly believe in the value of our service, and I would like to encourage you to proceed with the Premium Service, as it may be the only step left to unlock your iPhone 15 Pro Max.

We are unable to issue a refund for the Eligibility Check and the Standard Unlock service as per our Refund Policy, since these services have already been provided. However, should the Premium Service fail to unlock your phone, you are entitled to a refund of both the Standard and Premium Service payments.

Your satisfaction is important to us, and we hope to resolve this issue to your contentment. Please let us know if you have any further questions or how we may assist you further.

Warm regards,
Charlotte

Hola Jassons, Muchas gracias por tomarse el tiempo de dejarnos una reseña. Estamos encantados de conocer su experiencia positiva con nuestro servicio y nuestras rápidas respuestas. Nada nos hace más felices que un cliente satisfecho y estamos encantados de haber podido ayudarte a desbloquear tu Galaxy S22 Ultra 5G. Siempre estamos aquí si necesita más ayuda o tiene necesidades de desbloqueo en el futuro. Saludos cordiales, Carlota

Hello,

I'm sorry to hear that you're not satisfied with the payment process. Let me clarify: the initial payment you made is for the Eligibility Check of your phone to ensure it meets the network criteria for unlocking. If your phone is eligible, there is an Unlocking Payment required to proceed with the unlock. This process is outlined on the checkout page before you complete your purchase.

In terms of response times, please rest assured that customer inquiries are important to us, and we aim to get back to you as soon as possible. If there seems to be an unusual delay, I would encourage you to utilize the Live Support feature on your tracking page for real-time assistance.

Remember to provide the IMEI of your phone so we can thoroughly review your order and address your concern accurately. Your positive experience is our goal, and we're here to help guide you through the process to ensure your phone gets unlocked.

Best regards,
Charlotte

Hello! Thank you for getting in touch with your concerns. I understand that having to make multiple payments can be frustrating.

Here's what the charges you've mentioned cover: The initial payment is for the Eligibility Check, which is necessary to ensure your phone can be unlocked. The following payment is for the actual Unlocking Service. Our policies state that all costs are presented upfront on the checkout page prior to purchase.

Additionally, different phones have different unlocking requirements; for example, certain Android phones might need a Remote USB Unlock if they do not prompt for an unlocking code when an incompatible SIM is inserted, which is indeed an additional service.

We're committed to providing you with a seamless unlocking experience and I would encourage you to continue with the process. Your phone's ability to work freely across various networks awaits just a couple of steps away. If you need further assistance or have any more questions, please make sure to use the Live Support feature in your tracking page.

Also, to address your specific order and guide you better, we would require the IMEI of your phone. Without it, we're unable to look into your case in detail. Can you please provide us with your IMEI number or use the Live Support for further assistance? Thank you for your understanding, and we look forward to serving you.

Hi Rewell,

I'm sorry to hear that your experience with us did not meet your expectations. I understand your concern about pricing, and I want to assure you that we strive to offer competitive rates considering the quality and reliability of our service. In some cases, there may be cheaper options locally, but our service ensures that your phone is unlocked officially and typically without the need to leave your home.

I can see that you've made payments for the Eligibility Check, Standard Unlock, and Remote USB Unlock for your Galaxy A23 5G. Since your order status is "Unlock Complete," it means that the unlocking process has been finalized. If you're stating that it has been only partially unlocked, could you clarify the issue so we can provide further assistance? If there's a functionality concern post-unlock, we’re here to help ensure that your phone works as intended with your new network.

We truly value your feedback and would like to make this right for you. Let us know how we can assist further.

Best regards,
Charlotte

Hello Adam,

First off, I'd like to sincerely thank you for taking the time to provide your feedback. We're glad to hear that your iPhone 15 Pro Max has been successfully unlocked, and we hope it's working well with your new eSIM from Mint Mobile.

Regarding your concerns about the payment, I apologize for any confusion you might have had about the premium unlock service. As clarified in our terms and conditions, the payment is for the unlocking service itself and not a payment towards your phone's balance with AT&T. We can assure you that our unlocking process is legal and adheres to all regulations in Europe and North America as detailed in Section 3.1 of our terms and conditions.

We understand that the unlocking process involves multiple steps, including an eligibility check and then the actual unlocking service, which consists of standard and perhaps premium services if necessary. It's important to us that our customers are fully aware of the service they're paying for, and we strive to make all information clear and accessible on our checkout page.

On the topic of reviews, please know that genuine customer experience is paramount to us, and we work hard to offer service that warrants positive feedback.

If you have any further questions or require assistance with your unlocked device, please do not hesitate to reach out.

Warm Regards,
Charlotte

Hi Trent,

We're thrilled to hear that you're satisfied with the unlocking service for your iPhone 15 and that it was completed in just a few days! Thank you for choosing us on your friend's recommendation. It's great to know your phone's value has increased with the new carrier flexibility. If you need any further assistance or have any more questions, feel free to reach out.

Enjoy your newly unlocked iPhone!

Best,
Charlotte

Hola Roman Moreno, ¡Estamos absolutamente encantados de saber que tu iPhone 12 Pro se ha desbloqueado exitosamente y que estás satisfecho con el soporte brindado! Gracias por comprender el proceso involucrado y por reconocer que los aspectos relacionados con el transportista pueden influir en el plazo. Tenga la seguridad de que brindar un servicio de calidad en el momento oportuno es siempre nuestro objetivo. Apreciamos mucho su recomendación a sus amigos y esperamos poder ayudar a cualquiera que nos recomiende. Recuerde, si usted o sus amigos tienen alguna pregunta o necesitan más ayuda, nuestro equipo de soporte está a solo un clic de distancia en directunlocks.com. Un cordial saludo, Carlota.

Hello,

Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your experience did not meet the expectations set by our advertising.

I want to assure you that our services are genuine and we strive to provide a positive experience. In regards to the additional charge, as outlined in our terms, all phones require an initial Eligibility Check followed by an Unlocking Payment. We aim for transparency, and these costs are indeed outlined on the checkout page prior to purchase.

If your order status is awaiting payment and you wish to continue the unlocking process, we'd be glad to assist you further. If there's anything specific that's caused concern or if you need clarification on any part of the process, please don't hesitate to reach out to our Live Support through your tracking page for personalized assistance.

We value your patronage and are here to support you every step of the way.

Kind regards,
Charlotte

Hello,

Thank you for taking the time to share your concerns. I understand your hesitation regarding the costs associated with unlocking your phone. I want to assure you that the pricing structure is transparently outlined during the checkout process, with all phones requiring an initial Eligibility check, followed by an Unlocking payment if eligible.

We strive to offer competitive rates for our official imei unlocking services, and our prices are influenced by the costs involved in providing this service securely and efficiently. While local stores may offer different rates, our service includes convenience and support that might not be available elsewhere.

We value your business and would love the opportunity to provide you with the quality of service you expect and deserve. If your status is awaiting the Unlocking payment and you'd like to proceed, we're here to assist every step of the way.

Please remember to have your IMEI number handy, as it's essential for us to address your specific order. If further assistance is needed, feel free to use the Live Support on your tracking page for real-time help.

Thank you for choosing us for your unlocking needs. We hope to assist you in successfully unlocking your phone.

Best regards,

Charlotte

Hello Astrid!

Thank you for your feedback – we're really glad to hear the codes worked well for your Samsung Galaxy S8. Regarding the payments, we're glad you found the service thorough. Your initial payment of £11.99 covered the Eligibility Check confirming that your phone could be unlocked, and the additional £36 was for the actual Unlocking Service, as outlined at checkout. This two-step process ensures that we only proceed with the unlocking once we've established that it's possible for your specific phone and network combination.

We understand the importance of clarity when it comes to costs, and we strive to be as transparent as possible with our pricing and process. If you have any more questions or need further assistance, please don't hesitate to get in touch.

We appreciate you choosing our service for your unlocking needs and hope you'll consider us again in the future!

Best,
Charlotte

Hello Lesley,

We're thrilled to hear that you had a wonderful experience at Dishoom! It's fantastic to know that the staff and the food both exceeded your expectations. Your enthusiastic feedback is greatly appreciated, and we can't wait to welcome you back for another delightful meal. Thank you for choosing to dine with us and for taking the time to leave such a positive review. 😊

Best wishes,
Charlotte

Hola Ana, gracias por comunicarte con nosotros y por tu actualización sobre el estado del desbloqueo de tu iPhone 15 Pro Max. Me alegra saber que, a pesar de algún problema ocasional con la señal, su teléfono ahora se desbloqueó exitosamente y puede usarse con cualquier proveedor de servicios. Si experimentas una pérdida de señal intermitente, esto podría deberse a varias razones no relacionadas con el desbloqueo en sí, como la cobertura de la red o que el teléfono busque la mejor señal después de los cambios recientes. Si continúa teniendo dificultades, le recomiendo activar y desactivar el modo avión de su teléfono para actualizar la conexión o restablecer la configuración de red, ya que esto a menudo puede resolver problemas menores de conectividad. Estamos aquí para apoyarlo, así que si hay algo más en lo que podamos ayudarlo, no dude en hacérnoslo saber. ¡Disfruta de la libertad de tu iPhone desbloqueado! Saludos cordiales, Carlota

Hi Jessica,

I understand your concerns about the payment process for your Huawei P30 Pro unlock from EE UK. I want to assure you that transparency is important to us, and we do strive to make all costs clear from the outset.

As indicated on our website, there are two separate steps for unlocking your phone. Initially, there's the Eligibility Check at £11.99 to ensure your phone can be unlocked, followed by the actual Unlocking Payment of £26. These costs are outlined during the checkout process before any payment is made.

Your order status is "Unlock Complete," which means the unlock service has been successfully provided. The codes given to you are meant to unlock your device. Should your phone not prompt for an unlocking code, this is a situation that requires a Remote USB Unlock, which you mentioned.

I encourage you to follow the instructions provided in the email to complete the unlocking process with the code "5481051812040339”. If you encounter any issues, please do not hesitate to reach out to our technician for assistance to ensure a smooth and satisfactory resolution.

Thank you for choosing our service, and we look forward to assisting you further to rectify any problems and improve your experience.

Best regards,
Charlotte

Hello Eugene,

Thank you for sharing your feedback with us. We understand that receiving an unlock code in a timely manner is important to you, and we apologize for any inconvenience our service delay may have caused. Our goal is always to deliver quality service, and we strive to provide unlock solutions promptly. Although AT&T may provide codes quickly in some cases, our service includes a comprehensive eligibility check to ensure the unlocking process goes smoothly. Your experience is important to us, and we would appreciate the chance to make it right. We encourage you to follow through with the unlocking process using the codes provided (NCK=9147084962849702 MCK=4954561625195641), and our team is here to guide you every step of the way should you need further assistance.

Warm regards,
Charlotte

Hola Héctor, gracias por dejarnos una reseña. ¡Me alegra saber que su teléfono ya está desbloqueado! Si tiene más preguntas o necesita ayuda con su Samsung Galaxy Note 20 Ultra 5G, no dude en comunicarse con nosotros. Recuerde, su desbloqueo exitoso es el resultado final de los dos pagos que realizó: $28.99 por la verificación de elegibilidad y $63 por el desbloqueo estándar. Cada paso fue crucial para garantizar la compatibilidad y el desbloqueo final de su dispositivo. Si alguna vez necesita desbloquear otro dispositivo o si sus amigos necesitan servicios similares, tenga en cuenta que estamos aquí para brindarle el mismo proceso simple, fácil y confiable que usted ha experimentado. ¡Le deseamos disfrute y libertad con su dispositivo desbloqueado! Saludos, Carlota

Hi Jason,

We're thrilled to hear that you've successfully unlocked your Sony Xperia L1 and that it's ready for international use. Your satisfaction and trust in our service truly mean the world to us. We're grateful for your choice to rely on Direct Unlocks, bolstered by our positive reviews, and thank you for giving us the opportunity to help you stay connected with family abroad.

If there's anything else you need assistance with or further queries, don't hesitate to reach out. Enjoy your newly unlocked phone freedom!

Warm regards,
Charlotte

Hello Alberto Rodriguez Cabello,

Thank you for reaching out. I’m really sorry to hear about the confusion with your Galaxy A14 5G unlock process. From your message, it seems there was a concern regarding the unlock method for your T-Mobile USA device.

Your Galaxy model was successfully unlocked through the Remote USB Unlock method, since, as you mentioned, your phone does not ask for an unlocking code – a situation explicitly mentioned as requiring the Remote USB Unlock.

I understand this might not have been what you expected initially, but this method is necessary for devices that do not prompt for an unlock code. I'm pleased to inform you that your order status is "Unlock Complete," which means your phone should now be network-free and ready to use with other carriers.

If you are facing any issues after the process or need further assistance on how to make the most of your now unlocked phone, please don't hesitate to contact us. We're here to help ensure a positive experience for you.

Best regards,

Charlotte