On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Soy uno más a los engañaron. Reclamar al banco la devolución del dinero y denunciar en el Juzgado y a la policía.
Do not purchase from them they are scam artist. Charged me twice for services they did not provide. Im currently in the process of disputing the two charges with my bank Ive contacted this merchant several times only to be ignored after serval attempts they finally reached out and they offered me credit for another purchase. I dont want credit I want my refund. I wish I wouldve seen this site prior to making the purchase. Foolish on my end to believe all the amazing reviews on their site.
Don't trust these people. They ask for payment twice without any unlock done. When you submit IMEI for unlock, device is CLEAN, after you make payment, they Blacklist your IMEI and then IMEI end up to be in LOST/STOLEN mode and they claim no unlock can be done due to blacklisted IMEI. Bunch of Scammers!
Beware Official iphone unlock and its website TRUSTMARK reviews are a scam, they ask you to wait, and say your UNLOCK is ready, but want extra payment. This is never completed and NO REFUND.
Looks like there are lots of fake reviews to make the reviews rating high for this site, but its just a scam. They will ask money which is non-refundable and willl never come back to you. If you will try to reach them, you may just get reply that you have to wait and wait and wait till the time they figure out how to unlock. Its more than 2 months i am still waiting. In email thy told me if my ohone will be unlocked with other carrier they will refund, but they never replied on my refund request. Dont waste your money and time, try some other local authentic unlock services, who will take money after they unlock, not scam people like this who will first take money and then disappeared. DOnt trust any service like this who ask for money with no assurance and no customer value.
Same like iphoneimei.net. These people business is to steal your money away! Damn! Its a FRAUD. Im so pissed off!
Made an order 2 days later asked for more money. Story is that they messed up and will cost more and will take more time. Will report them to the credit card company.
Please attention they asking for money for each process and by the end of nothing & most comments give five stars from imaginary people by compan
I doubt this service has really meant for unlocking the phones,
I recently i purchased for iPhone unlocking service and paid 20 lbs, and i see status shows 50% complete in their website. To rest 50% complete and to get the code need to pay another 50 British pound, stating as said before buying this service agreement.
I having big doubt this site really meant for unlocking or sucking money.
U potrazi za pravim online poslom sam izvaran do sada bar mali milion puta. Zelio sam da zaradim ali nije mi bilo sudjeno. Nisam izgubio nadu i dalje mislim da savrsen internet posao ceka na mene.
directunlocks.co.uk will charge you up to $56 and then 3 day later provide you with information you can instantly obtain at free sites. No refund obviously.
AVOID - Extremely MISLEADING services. If you're looking to get your iPhone un-barred from a UK carrier's list of lost/stolen phones then AVOID this company. Do not pay anything. Faux services. They said they could unlock and un-barr my iPhone from a UK network but this was untrue. I asked for a refund, they then sent an email "guaranteeing" that if I paid more money I would have the iPhone un-barred and it would definitely, but guess what, It did NOT. In the email they said that if it did not work after paying the additional 2nd fee, they would then be able to offer me a full refund. Thus, again I asked for a full refund and after many weeks of getting a response, they say that because the phone is indeed unlocked (free to use any SIM), they believe they have done their job. But my phone was already unlocked (free to use any SIM) before I even approached this company. I was wrongly missold their services from the 1st payment (let alone again on the 2nd payment to them), under the belief that my phone would become un-barred from the UK carrier's iphone list. I just want my money back. I asked many times. Sending several emails expressing how I just want a refund because I was wrongly miss sold (a bit like PPI!). If you're looking to get your iPhone un-barred from a UK carrier's list of lost/stolen phones then AVOID this company. Do not pay anything. SCAMMERS
They are a scam! AVOID!
They took my money and did not do the job! They also ignore all the emails you send. I've lost £25 (or shall I say they've stolen my money!). Avoid this company at all costs! Go for a different company.
SCAM! Reported fraud to local UK police
After first payment of £19,90 i've received an email for Thanks for purchasing a "pre-ordering", and ask for £30 to complete the activation.
Stay away
Stay away from this site all the positive reviews are theirs and is Fake. Officially there is no way to unlock the phones except by the carrier.
Ask for refund immediately if you have paid or contact your bank.
Paid the £20 pre order fee yesterday. Then read the reviews! Sent them an email this morning saying unless the phone is unlocked by the end of the day, I would be contacting my credit card company requesting a refund. Within an hour, received an email from them to say a full refund was being issued. The reason I needed the phone unlocked is my son has a severe mental illness and cannot remember his Apple ID, password or memorable info and does not have proof of purchase so Apple wont unlock it, very frustrating!
This company is an absolute rip off, please don't use them. A few days ago I paid £20 to unlock an iPhone 6 and (I have the screenshots) nowhere at all did they mention there would be another fee of £56. If you dont pay the second fee then you don't get a refund. Really unbelievable. Please use any other company other than this one. I'm seething with them!
**Beware SCAM** Company Datacorp LTD registered in Belsize(south America hiding behind the. co.uk website
Click on the protected by DMCA green badge on bottom right of their website to prove unauthorised fake website! **Sammers BEWARE** They will take your Money!
AVOID... scam scam... Do not use... please read other reviews... took £36 4 weeks ago, no response and refund
This page is a scam. First they use the name Approved to catch the client, then they make you pay 20EUR to send mobile info, then they ask you for 59.99 EUR to check it out. After 1 month and 1 week, writing everyday to ask about my money and unblocking situation, now I've been asked to go PREMIUM so they can unblock the iphone.
They stole my money and still answering "we are having problems unblocking your device, will let you know when we see what is the problem, PAY MORE"
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aplh, Sorry to hear the experience you had back in 2018, the site is under new management and we are trying to resolve old issues customers have had, can I take your order IMEI so I cam look into this for you.