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Dinkleboo Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
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I don't normally buy from a website but I thought I would give this company a try and I couldn't be more pleased thank you so much
I ordered 4 hardcover Photo books for our 4 great grandchildren and am so impressed with the books and the service. They turned out better then I could even imagine. The quality of the cover, pages and the reproduction of my pictures is excellent - colors are vibrant. I had occasion to use the chat line many times with my questions - always with great success - quick and helpful answers and I also contacted Courtney in customer service who was not only very nice but able to resolve my problem. My shipping was only 11 days. My whole experience with this company has been AWESOME and I definately want to do business with them again. If your considering doing photo books for gifts "Go for it". You will be pleased. A very HAPPY customer. Marilyn
Jessica and a few other Dinkleboo' steam has been a great help. I had some issues revolving around shipping address and they were able to fix that in a timely manner. Good job staff!
We've now ordered 2 personalised books for our grandson. They were both so nice, the stories and illustrations great. Delivery was very prompt, all in all a really satisfactory experience.
I ordered some fabulous books from Dinkleboo and through no fault of the company they never arrived. However, once I contacted them to let them know that I did not receive them, Jessica was back to me in literally minutes and could not of helped me enough. I was offered a refund or the option to reorder the books and once I confirmed that i wanted to reorder i once again had the order confirmation within minutes. This is excellent customer service and I will definitely be purchasing from them again. Thanks Jessica
I was having a problem with placing an order and thank goodness I was able to be connected to Sarah.
What a fantastic and patient member of the customer team.
She spent every minute of our conversation trying to complete my order and did.
Thank You Sarah. You were great. Be safe and healthy.
Frank B.
I am so impressed with great customer service. I had made a silly mistake while ordering some books for Christmas presents. The 2 girls i had helping me to fix it were amazing. Thank you to Jessica and Courtney D you girls made my day. I will be buying from your company in the near future and be telling everyone what amazing company it is...
I like to think think of you and Laquita for the beautiful blanket that I have received and the wonderful customer care thanks so much
I couldn't fill out my order, something was wrong and I contacted your company. I spoke with LaQuita and she was so patient and helpful with the completion of my order! I would like her to know how good she is at her job, and hope that you acknowledge her.
I was having trouble with my computer and when I called Laquita did everything for me including my payment by phone. She was wonderful to solve this issue with and would recommend using this company! A+
I ordered 2 personalized books for my granddaughter. They shipped them UPS to Canada Post. UPS says delivered we never received them, UPS and Canada Post say to contact the sender. After 3 emails to Dinkleboo all I get is a link to click that when I do says the page no longer exists. No way to contact them.
I ordered books for my grandaughters, they are beautiful. The graphics are so vibrant and crisp. The names I asked to be added are all in the books. The quality is even better than I expected. They say soft paper books but the pages are thicker then I thought will not easily be ruined. I love them and will order again
I ordered 2 hard cover books. May 8 /20, after 6 weeks, I have received neither book... Sarah at customer service apologized for the wait but did nothing else to track my books or explain the delays... at $25.98 abook this is unacceptable! Someone please help!
I bought a mario maker 2 game and it was or should i say the game was broken it glitched my switch this sucks
Tried emailing, calling this company you cannot get anyone, you are directed to talk with chat and that person cannot help.
I was pleasantly surprised at what great costumer service this company has. I ordered a story book and did not see that you can to add a dedication. I was very disappointed about this as i wanted to make the book super special and adorable for my sisters.
I emailed dinkleboo and they offered me a special coupon to use in my next order as they were unable to still add the dedication for me.
I have not yet seen the printed book but i have no doubt that it will be amazing and my sisters will be overjoyed.
They have the cutest products! Have recommended this personalised story book to many friends of mine as a easy sweet present for any child they know.
This is a great company! My order was shipped to the incorrect address and they notified me and managed to re send to correct address. LaQuita was my customer service rep and she was amazing.
I've been very impressed with the Dinkleboo books I have ordered and received. The illustrations are beautiful and these books are more reasonable than other sites that sell personalized books.
Love this website. I have ordered various items and am always happy with my purchases. The personalized books are great presents. Will always come back for more!
Hello Laurel!
We greatly appreciate your continued support with Dinkleboo! Knowing you and your recipients love their personalized product means the world to us! Please let me know if you ever need assistance, and we hope you have a fabulous New Year!
Best regards,
Mark A.
From the business
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lori,
We here at Dinkleboo love to hear from our customers! Your words mean a great deal to our team and we look forward to working with you again! Please let me know if you ever need assistance, as we wish you a wonderful New Year!
Warmest regards,
Mark A.