Diamondlaw.ca

In anticipation of some court litigation I contacted Diamond & Diamond Law because of their constant and relentless media advertising. Have they been overwhelmed with more litigation cases than they could possibly handle? Because of the pandemic I wanted to do my basic due diligence before actually meeting with any of their lawyers face to face.
I asked for a blank basic litigation Retainer Agreement.
I asked for their basic hourly legal rate, their invoicing practices, terms and procedures.
I asked if they did provide their lawyer's education, legal background, litigation experience, references, and their discipline history with the Law Society.
I asked if they charged for office overhead items, such as photocopies, stamps, file folders etc. as disbursements?
I asked if they included third-party receipts, and complete, verifiable, carefully itemized time-sheets with all your invoices.
I asked if they transferred any of their Retainer Agreements to other lawyers for a finder's fee payment.
I asked if they farmed out cases to any articling students, and then charged both for their time as well as the lawyer's supervision time.
I asked if they gave legal advice and then followed the instructions of the clients, OR if they basically did what they felt needed to be done for the client.
I NEVER received any acknowledgment to my email nor did I ever receive the answers to any of my questions.
Please post your experience with this law firm. OR ask them the above questions yourself and post their reply if any!