Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS
The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!
PERSONALIZATION
Your jewelry is an extension of you - make it as personal as possible.
Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!
LEGACY AND CRAFTMANSHIP
Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...
Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My husband ordered a new wedding ring for our 20th anniversary with Diamondere and he custom designed it for my tastes given I'm not a Gold and Diamonds kind of woman. He ordered a 1.1 carat tanzanite with about.5 carats of tanzanite in black gold around it. This is important to note the size of the center stone because Diamondere did not have the 1.1 carat tanzanite in inventory so for the same price we paid for the 1.1, they upgraded it to a 1.41 carat. The whole experience was so simple and easy to follow throughout the entire crafting process. There was a small hiccup on shipping date estimates but it arrived earlier than it was estimated to arrive. I almost cried when it arrived and I haven't taken it off other than to shower and cook dinner since it arrived. We will be ordering more from Diamondere in the future. Thabk you all for every bit of beauty that Diamondere has brought into my life.
Unfortunately my wife didn't like the jewelry and I had to return it but the customer service helping me along the way was great and I was able to follow their instructions with constant communication. They made everything easy!
The bracelet is beautiful and just as it was pictured - I would only have one small negative - the latch is a bit difficult to latch - Almost lost it the first day I wore it, I fell off my wrist. Seems that I did not have it completely latched. Not so easy, Aside from that part it's perfect and I love it. Will buy my next piece from you
Excellent from start to finish
Ordered specific ring and exactly as pictured arrived
I could not be more pleased with my experience with Diamondere. The ring that I received was absolutely beautiful, and it is obvious that the company takes a lot of pride in its work. I received emails from them every step of the process making sure that I was satisfied. I will definitely be ordering from them again should the occasion arise.
Great service, very helpful, wonderful product. Very happy and satisfied with great proactive communication throughout the process.
Great purchasing process. My husband loves his ring and when my order was delayed they refunded my expedited shipping cost.
I had a wonderful experience working with Diamondere. I ordered a personalized ring as a memorial gift and it came looking absolutely beautiful. Their team was communicative throughout the process and confirmed quick and secure delivery. Highly recommend!
Bought my wife a ring for Valentine's Day with our son's birthstone. The ring was beautiful and she loved it.
Over all it was a good experience. My only complaints are that once the ring was sent for certification I was no longer able to track in through the app, and shipping was delayed. My payment for expedited shipping was refunded due to the delay; however, I was offered a service (expedited shipping) that was later denied causing me to adjust plans on my end.
I am so impressed by the customer service. When the ring I bought to engage to my fiancée broke, not only did they offer to replace it, they changed the design to make it stronger and it looks even better. I didn't expect that but I'm very thankful. 10/10
She was beyond pleased with the ring. It turned out great. It took a little longer than expected but was regularly provided updates. I would recommend this company to anyone else looking for a ring.
Gotta say, I was skeptical. I had read some disparaging things about Diamondere's delivery policy. Items were being delivered late and well past the important wedding or proposal date. This was really scary for me, but I took the chance. Turned out great! I made the order and had immediate communication throughout the whole process. Order delivered on time, only one day late, but it was no big deal. I thought it was cool that the company asked me for details about my fiance to understand why he wanted that type of ring. Cool touch!
The ring did not look 100% the way it appeared online. It was a 3D geometric ring and had very cool raised edges. The real thing wasn't quite as sharp and defined. I give it an 8/10. I know each piece is made to order, so I guess it'll never look exactly like the picture. My fiance is very happy with it, so that's great!
Great communication throughout the process. Timeline was great and the product received, was of great quality.
The ring is beautiful. The London blue topaz is a little lighter in person than shown online. Also my order was delivered almost a month later than the original arrival date due to quality issues, which I can appreciated but I wasn't notified until I reached out to them, since I was trying to plan an engagement. Would order from here again but maybe a piece that wasn't time sensitive and definitely fur the er in advance.
It is just as anticipated. It is more substantial metal and looks very well made
Looks as beautiful as I thought it would and came in timely manner. My partner will absolutely love it.
Diamond was upgraded in color, clarity and weight!
Answer: Yes, they stand by their work as life ng as it is within the 100 days.
Answer: Hello Kelli, Thank you for reaching out to Diamondère, where all your jewelry will be custom-made and handcrafted with the finest natural gemstones. We offer a complimentary certificate of authenticity from GIA if the design has 0.45 pointer diamond or above, else certificate comes from DGLA (DIAMOND & GEM LABORATORIES OF AMERICA). We do not offer appraisal services but most local jewelers can help you with this. I prefer if you use a GIA certified appraiser and usually our gemstone jewelry appraised for a minimum of 120% more than what customers pay us! Please note that we offer complimentary engraving, shipping and a certificate of authenticity from reputed gemological institutes with every order. I look forward to hearing from you. Best, Cherie
Answer: Hi, I have ordered rubies and sapphires from Diamondere and the quality is very good. I have been working with Diana who has taken very good care of me over the last couple of years. I would ask for her when you order from them. I have been extremely happy with the quality and I assure you, I was a skeptic too because I like very good quality jewelry. Diana will walk you through the process and will be in touch with you every step of the way including showing you the stone before they put it in the piece of customized jewelry. I hope you love your emerald as much as I have loved all my pieces of jewelry. The diamonds are wonderful too!
Answer: Asuming they can get the ring correct. I have had to send my stock ring back twice because it lacks any of the intricate detail shown on the site.

