Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Mari-Celeste Z.
Unfollow Mari-Celeste Z.
Share Review
Report Review

Exceptional
July 8, 2024

I purchased the Otto ring as a gift for my son - he picked it out. We are both so pleased with the quality and beauty of the ring. From him: "The gems are a nice deep purple and clear which is good. The weight: you can feel the gold density but it's light based on the shape" and design.

I was also pleased with the packaging and the fact that a signature was required upon delivery.

Date of experience: June 27, 2024
New Zealand
1 review
0 helpful votes
Follow Adriaan O.
Unfollow Adriaan O.
Share Review
Report Review

Exceptional Care and Quality
July 7, 2024

Your website is by far and away the best I have ever come across to start with a large range of stunning designs, customise that perfectly to suit my personal taste and objectives and see the completed end-result and pricing instantly. Once the order was placed, I had personal contact from Cherie to chat about my motivation for wanting the ring so that she could draw inspiration from that. During the shipping I had great support when the occasional anxiety arose. But the best part was receiving the ring in exquisite presentation boxing with a high quality certificate and the ring itself being an amazing piece of art. Absolutely perfect goldsmithing and a stunning jewel. I will be back many times. What a lovely experience!

Date of experience: June 26, 2024
Washington
1 review
0 helpful votes
Follow Ivanna W.
Unfollow Ivanna W.
Share Review
Report Review

I made some changes before delivery and all my wishes were fulfilled. Delivery was on time.

Date of experience: June 26, 2024
Ohio
1 review
0 helpful votes
Follow Journey I.
Unfollow Journey I.
Share Review
Report Review

Engagement Ring
July 6, 2024

Despite the ring being the highest quality I have ever seen, the customer service was unmatched. They were extremely helpful and answered all my questions in a timely manner. Thank you Dimondère I will be shopping here again.

Date of experience: June 26, 2024
Pennsylvania
1 review
0 helpful votes
Follow Paula N.
Unfollow Paula N.
Share Review
Report Review

Great service!
July 6, 2024

Ring arrived in a timely manner and I was emailed a certificate of authenticity

Date of experience: June 26, 2024
Ohio
1 review
0 helpful votes
Follow Bruce H.
Unfollow Bruce H.
Share Review
Report Review

Brides rings
July 6, 2024

1st rate all the way. Questions via online or email answered promptly contact maintained along the process. With an apparent delay in the process, the Express Delivery fee was automatically refunded. Other issues resolved quickly. Presentation box is nice. Rings are wonderful. We are very happy. I have an order in for another ring.

Date of experience: June 26, 2024
California
1 review
0 helpful votes
Follow Ryan L.
Unfollow Ryan L.
Share Review
Report Review

Amazing ring!
July 6, 2024

Ring looks beautiful! And my fiance loves it! I am very happy that I went with diamondere!

Date of experience: June 26, 2024
Ohio
1 review
0 helpful votes
Follow Ronald W.
Unfollow Ronald W.
Share Review
Report Review

Iwan Ring is Stunning
July 6, 2024

I am VERY pleased with the Iwan ring. The customer service related to creating and shipping the ring was very good!

Date of experience: June 26, 2024
California
1 review
0 helpful votes
Follow Kyle Z.
Unfollow Kyle Z.
Share Review
Report Review

Absolutely mesmerizing!
July 6, 2024

The process was so fast and it was definitely worth the wait! It was a short wait as well! The craftsman ship of the maker was amazing!

Date of experience: June 26, 2024
Indiana
1 review
0 helpful votes
Follow Christopher S.
Unfollow Christopher S.
Share Review
Report Review

Black Gold Claudine
July 6, 2024

Delayed in delivery due to QC or gemstone selection, wasnt quite clear why. Went with Black Gold and a little dissappointed finish is already wearing (yes was informed that at best it is temporary as it is just white gold with a black rhodium coating, but optimistic it wouldnt show wear so quickly. We are very careful to remove jeweley when hand washing/showering and general tasks. Again very informed this was possible prior to purchase and given chance to cancel or change order). Gemstones are fantastic though for the paired matching band the black gold drowns out the blue sapphire and makes them look dark purple very nearly black unless very close up under bright light (nice almost color changing attribute, but not the design as intended). Overall a pleasant experience and would recommend.

Date of experience: June 26, 2024
Tennessee
1 review
0 helpful votes
Follow Michelle Y.
Unfollow Michelle Y.
Share Review
Report Review

Ready for the perfect proposal!
July 6, 2024

Very professional and caring! After placing my order, they emailed asking for details on why i purchased it and I was able to put our backstory in there which I thought was a sweet gesture. It arrived carefully packaged and in good condition. I can't wait to give it to her, thank you!

Date of experience: June 26, 2024
Florida
1 review
0 helpful votes
Follow Jason H.
Unfollow Jason H.
Share Review
Report Review

Great 👍
July 6, 2024

Excellent jewelry collection very fast service beautiful stuff

Date of experience: June 26, 2024
Texas
1 review
0 helpful votes
Follow Amanda G.
Unfollow Amanda G.
Share Review
Report Review

Wedding ring
July 6, 2024

After receiving this ring, I am so excited to propose to my girlfriend and make lasting memories. Thank you so much!

Date of experience: June 26, 2024
California
1 review
0 helpful votes
Follow Jeff S.
Unfollow Jeff S.
Share Review
Report Review

Absolutely beautiful!
July 5, 2024

Great experience! Great product! The day I get to give this to my forever person will be one of the best day ever!

Date of experience: June 25, 2024
New Mexico
1 review
0 helpful votes
Follow Joelle J.
Unfollow Joelle J.
Share Review
Report Review

Exactly what I expected
July 4, 2024

Ring is beautiful. It was a little late and then it got lost in the building I work in because it was delivered to the wrong place. Not Diamondère's fault but still part of my experience.

Date of experience: June 23, 2024
Michigan
1 review
0 helpful votes
Follow Louisa N.
Unfollow Louisa N.
Share Review
Report Review

This was my third order from Diamondere. Extremely satisfied with my earrings and bracelets. I will be ordering again,when I figure out what I want next.

Date of experience: June 22, 2024
Washington
1 review
0 helpful votes
Follow Andrew E.
Unfollow Andrew E.
Share Review
Report Review

Amazing Quality
July 1, 2024

The ring was everything I hoped for and was delivered right on time! I am very satisfied with my experience!

Date of experience: June 21, 2024
Georgia
1 review
0 helpful votes
Follow Gary H.
Unfollow Gary H.
Share Review
Report Review

Great Overall Buying Experience
July 1, 2024

I was genuinely and thoroughly impressed with the level of communication! Within a few days of placing the order, I received an email from Meghan not only to confirm the details of the order, but also to ask for some personal input that might help as they built the ring. I than needed to adjust the shipping address. No problem. I've purchased jewelry before. I can honestly say that this was the most engaged seller I've ever worked with...& it was on line! Great Job, Megann. Someone needs to give that young lady a raise!

Date of experience: June 21, 2024
Greece
1 review
0 helpful votes
Follow Stephanie O.
Unfollow Stephanie O.
Share Review
Report Review

Lovely and exceptional 💖
July 1, 2024

N personalized diamond and aquamarine engagement 💍 set, with great care taken to deliver expeditiously. Excellent world class service, communication, and craftmanship.

Date of experience: June 21, 2024
New York
1 review
0 helpful votes
Follow Glen K.
Unfollow Glen K.
Share Review
Report Review

Awesome Ring
July 1, 2024

They took good care of me. I made a mistake with one of the gems but quickly realized it. They cha get my order for me. The ring is awesome looking and it csme very quick

Date of experience: June 21, 2024