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If i could give no stars i would item only came with half the parts and the seller wouldnt reply back to me and dhgate customer servcie has been giving me the run around for 2weeks saying they would contact the seller. Dhgate favors its vendors. Worst customer support ever save your money shop somewhere else.
After I ordered smart watch they send me a massage which is they want more money for shipping and they saying sorry please dont believe them they scammers
Hi Erkan,
We understand that you're not satisfied. This item is advertised as "free shipping" so you are not obliged to make a payment for the shipping cost. Thanks for raising this issue to us, we will monitor this transaction. We do not tolerate this kind of behavior from our sellers. The tracking number was uploaded yesterday, there is no shipping information found in the tracking site yet as it will take 7-10 days for the courier to provide updates.
Please track this order again after this time frame and let us know if you need any help.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Stay away from this company if you don't want to loose your money and your sanity as to try and deal with DH Gate is a nightmare. It is impossible to contact them directly they hide behind all kind of blockages and there customer support is non existent.
They have a so called chat line and every time you try the chat line it freezes on purpose and sends you to a non existing site.
When you have a problem they direct you to the seller whose email alert is always out of order and when you try to get back to DG Gate they tell you they cannot contact the seller before 5 days? And then nothing is resolved, wave your money good by
In short save your money and your sanity and don't shop with DH Gate
Hi Dennis,
We checked that your order was already canceled and the refund was completed on 2018-05-26 04:01.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I have recently become a DHgate customer, I have purchased wedding dresses and girls dresses for the upcoming wedding, unfortunately one disappointment after the other, waisted weeks of my time trying to find suitable pieces just to get cheap imitations and unprofessional workmanship. Asked customer service for help each time, also just waist of time with this company, ending up with loss of over $1000. 00 thrown out to unreliable sellers and 0help
Im writing this to warn all those who are wanting to spend money here, DO NOT BUY ANYTHING FROM THIS COMPANY.
Ill be posting this all over the multi media and on every review over the Internet. Im really angry and very upset over the slack and unreliable service of this company. Never again
Hi Nirvana,
We checked that you have already opened a dispute for your order and it has been more than 5 days that you have not reached an agreement with the seller. Please request for DHgate Mediation so this can be handled by our Resolution Center.
1) Login to your DHgate Account.
2) Find the order number in "Dispute Orders"
3) Click the link "View Return & Refund" at the right side of the order.
4) Click "Request DHgate Mediation"/ Escalate Dispute
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I ordered somerging 25 days ago and have not gotten it yet. I know this is coming from Asia and the website says it will be delivered within 7-30 days so I'm ok with that. What I'm not ok with is that there is absolutely no tracking information and I have texted and emailed both the website and he seller many times and no one will get back to me. That is unacceptable! I hope the product is ok when/if I get it because you can not get in touch with anyone. Will not order from them again!
Hi A,
Please open a dispute for your order to request for a refund or reshipment since there are no information found from the tracking number provided by the seller.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I read all the negative comments and feel the exact same way., you can not trust DH GATE they have terrible customer service in the occurrence of a problem they make it difficult to return products although the seller is at fault they offer rouge solutions and are unable to solve issues I had an issue with a seller giving me a promised date and I never received the item I contacted the seller no response contacted DH Gate and they were horrible recently spoke with someone who ended the chat in the middle of our conversation I see all these good reviews but trust me whats worst than the sellers on DH GATE is their customer service definitely sticking to amazon I dont recommend they allow sellers to get over on you! Definitely not 100% guarantee money back like most sites
Hi Carrie,
We checked your order, this was shipped with tracking number LY082693473CN. Your order is still on its way to the US. You can keep tracking your order here: https://t.17track.net/en#nums=LY082693473CN
If you cannot receive this order on or after June 4, you can open a dispute to request for a refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I am not surprised that Dhgate would respond with more lies, even on a platform like this, it is how they make a living. I never agreed to anything. Dhgate will not send you a return label, they expect you to spend more money to ship back to their fraudulent sellers who eventually claim they never received the goods. Of course I am not so stupid as to repeat thesame mistake of trusting them a second time. Also, I have long discarded the item for risk of potential health hazards ( Who knows how deep their lies run). The last response I got from Dhgate after a month of opening disputing is the threat of releasing the funds to the seller by 22 of may 2018 Belgin time. Which is quite convenient for Dhgate, because they receive 20% of the sale price. Buyers, I cannot warn you enough. PLEASE STAY AWAY.
Hi Doe,
We checked that you have already opened a dispute and requested for DHgate Mediation. Also, you have chosen for the order to be returned for a refund. Please wait for the seller to upload their return shipping address.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
The sellers lie: Items arrive not as described.
Dhgate won't help you get your money back. They tell you to summit evidence, then they tell you your evidence is invalid. They ask that I spend additional funds($93) to ship goods back to seller for a refund, but I should note that goods can be seized by customs and in that case, I will lose both the additional shipping charges and the refund. They also tell me my best option is to keep the trash I paid $222 for and accept a $30 refund. I have just thrown away the item and accepted my loss.
Horrible, horrible experience, believe me.
If you have already been scammed, please write reviews to help others.
https://www.dhgate.com/product/2017-chic-crop-top-mermaid-wedding-dresses/*******.html
Order NO: ******* Size was NOT even remotely close to what was stated. The product was not at all as described. Completely unusable and no chance of a refund. What a scam
Hi Nanci,
We checked that it has been more than 7 days that you did not open a dispute for your order regarding your complaint. Your order was already completed and the payment has been released to the seller.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Thought Id try dhgate seemed like an ok site, I purchased a 10 necklace set and had to wait 3 months to receive them which I kinda understood since I live in the Caribbean. When I finally got them i was sooo excited because honestly they were really nice pieces but my excitement was short lived, my heart sank when I realized 3 pieces were missing (3 necklaces, 3 pendants) I went to msg dhgate n realized they had messaged me about the missing pieces so I messaged them back letting them know I loved them but querying when I would get the remaining pieces, the rep made it seem like I would get the balance in the mail, so in good faith I ordered another set. N lo n behold the next set was missing 2 necklaces 2 pendants A bit annoyed I contacted dhgate only to be told that I received all n to check the bag again. Now I understand missing pieces happening once but both orders back to back? That is sooo messed up, I spent my hard earned money only to be conned. At least thats what it feels like. I mean who ever puts the orders together had to know the package was short. All they keep telling me is check the bag, check the bag but I opened both packages at the post office in front of the officer who counted along with me n saw the contents were not complete. Annoyed n disappointed but still cant be bothered, couldve been worse better some than none at all I guess. Not purchasing from DHGATE ever again.
Hi Shon,
We are sorry for the experience you had with your orders.
For the order, 343935454, we checked this order and it was already closed. To set proper expectations, this issue is no longer within the scopes of our After-sale Service.
In order for your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.
As for the order, 346547806, you still have the option to open a dispute for this. That way, you can formally request for a refund or reshipment of the missing items. Opening a dispute will also prompt our system that there is an issue with the order, and will not release your payment to the seller until this has been resolved.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
DO NOT ORDER. Takes forever, wrong color doesn't look like the picture of dress. You have to pay shipping to return( expensive to ship) and supposedly get a refund. Haven't received it yet and probably will not. Wanted the dress that I loved on website but didn't received that. SO VERY DISCOURAGED
Hi Kathy,
We are sorry for the experience you had with your order. For your dispute, we noticed that you have proposed that you will be bearing the return cost. If you want to be refunded of the return cost, it is best if you communicate with the seller. You can have the seller send you the message, "I agree to give you a refund of [return cost]." Once they send that to you, we can process the refund you have agreed upon.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
THIS IS A SCAM... IT TAKES MONTHS TO GET YOUR ORDER... IT DOESN'T LOOK ANYTHING LIKE THEY HAD ADVERTISED... AND IT TAKES 6 MONTHS TO FINALLY GET IT RETURNED AND GET YOUR REFUND BACK... AND THEY PROMISE YOU TO REIMBURSE SHIPPING FEES AND HASSLE YOU AROUND FOR MONTHS AND YOU NEVER RECEIVE THAT MONEY... DH GATE IS A JOKE AND A SCAM. I WOULD NEVER RECOMMEND IT TO ANYONE!
Hi Alyx,
We are sorry for the experience you had with your order. We have checked this on our end and our colleagues has already forwarded this to our Resolution Center. However, since the shipping label you have provided do not clearly show the shipping address the return was made to, they are unable to process your return shipping refund.
At the same time, when the return tracking number, UH009992215US, is tracked, it is still not showing that the return was delivered successfully to the seller.
If the courier you have used to return the item informed you that the package has already been delivered, please send us a documentation from them that shows this information, as well as a clearer copy of the shipping label. That way, we can have them forwarded to our Resolution Center, in order for us to process the return shipping refund.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
You will wait weeks to get a fake or broken product, and then customer support will not help you at all. You're better off just throwing your money in the garbage, save yourself the frustration.
Hi Matt,
We checked that you have opened a dispute for your order and reached an agreement to return the item for a refund.
Please upload the tracking number for the return today as this is the deadline for the return of the item. In the case that you cannot upload the tracking number, the payment will be released to the seller.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I ordered my prom dress which did not come as expected. I wrote a review saying its a nice dress but would definitely need altered. However they asked me to delete the review and they would refund me half my money back. I never seen of the money after continuing to ask where it was at. I think it was fair to get a refund considering the fact the dress did not come how i wanted and i spent more to get it altered than i paid for the dress alone! Then they have no customer service number or any way to open a dispute. This is the $#*!tiest website ive ever ordered from and would not recommend it all.
Hi Daejhanae,
We checked your order and this was already closed. There were also no disputes opened to request for a refund.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I've tried for 7 months to get a refund for an item never shipped. The seller says he will refund if I drop complaint... Still nothing. It ridiculous. Never use this again!
Hi Mark,
We checked that you have already opened a credit card charge back for this order. In this case, DHgate cannot intervene with this and handle the case since it is your bank who handles this.
Please communicate with your bank for the updates on your refund request.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
This seller by the name of ad*******950 is a scam artist. I asked for a refund and he spitefully turn me down to give me a bunch of knockoffs. Dont buy anything from him or youll regret it. Youll get no refund back and he will take your money because that is the sort of person he is
Hi Kio,
We checked your order number but this is not generating a result on our system. Please send us the correct order number or your login email address so we can provide a resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
DHGate favors their vendors if you have a dispute. I ordered a product that was not the item as described by the vendor. I tried to submit evidence for a complete refund but was blocked from doing so by DHGate. Then they lied about the amount to be refunded. I only got a small refund and I am stuck with items I cannot sell and I am out over $200. My suggestion is to find another company to deal with.
Hi John,
We checked your dispute and you have come to an agreement with the seller for a refund of $100USD. $85USD was returned to your credit card and $15USD was returned to your account as a coupon since you used a coupon to pay for this order.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I bought a few items. Which took awhile to receive due to the Chinese New Year. No problem... until 2 sellers gave me fake tracking #s and DH will not give me my money back. I ordered 2 shirts from another seller and they force you to mediate a resolution and still will not help you when seller offers you a 1 cent return on $20plus purchase. They just keep telling me to wait and it has been almost 10 days. This is crazy. Where is it alright for a seller to ship you what they want not what you order and you can not get your money back unless you pay 2x more the purchase price to send it back on a slow boat to China? Oh yeah in China with DHgate... which is short for... Don't Hate garbage a$$wipes that enjoy... taking your money and holding it hostage until you get tired of chasing down their sellers that do not send you the items and/or send the wrong item and demand you pay to return it and wait to see if it is ever gets delivered to a fabricated address in China. Sounds a lot like mail fraud to me!
Hi Tee,
We understand that you are dissatisfied, we checked this order 348195142 and our Resolution Center is mediating on this issue and is asking for more evidence. Please provide a valid evidence so that we can mediate on this issue successfully and give you a favorable solution. For order 281312852, we checked here and the seller did not respond on the proposal you submitted yet and they are given 5 days to resolve the issue. Please escalate the dispute to our Resolution Center if the dispute is unresolved until the 5th day so that we can take over the case and resolve it for you.
For order 281311329, a refund for the amount of $25.14 was sent out on 2018-05-05 06:13 to the same card account you've used to pay. Please check it in your account after 3-5 working days.
We are committed to giving a refund as long as our refund process is followed. Please be sure to check both your personal and DHgate inbox as you will surely be contacted regarding the updates for the two orders in dispute right now.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I purchased a $1400 3 in one fat freezing machine 110V with RF and lipolaser comparable to coolsculpting. I used a trial client ended up with second degree burns! I've sent numerous pictures, emails, and phone calls. I have spoke with Supervisors, left several ways to get a hold of me and they continue to tell me its the seller responsibility to contact me, the warrant and guarantees they advertise are not valid.
Hi Faith,
We checked your order and this was already closed. Also, you have filed a credit card charge back for this. Please communicate with your bank so they can give you updates about your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I really thought that I would enjoy ordering from Dhgate but Seller took my money $211 & sent an empty package making it look as if it was delivered after telling me that my order was "Sold Out". I've been trying to contact Dhgate customer service for a refund & have not heard or gotten any emails back. I'm upset that I thought that they would have my back about getting scammed. I tried to open dispute & even click that my order wasn't received but once I hit the button confirming order; it worked, Soo basically I had no choice but to confirm for my order when all was sent was an empty package with a folded tissue. This isn't funny or a joke, The seller Wanmin1211 haven't given me my Refund & gives me the runaround like its a game. All I want is my money back since the boots are "Sold Out"
Update: After posting this review the customer Service contacted me & Seller ended up sending 2 pair of shoes on my Fav list cheaper than my order but I'd rather had taken something instead of nothing... I think I'm going to be done after experiencing this from my very 1st order.
Hi Riane
Thanks for contacting me. I opened the dispute hopefully I could get refunded. I really want to have a good DHgate experienc so that I can change my review. My feelings are hurt about how the seller sent me an empty package. I see soo many things on DHgate that I would like to buy but won't until I get refund from my very 1st order ever made here. If you can help I would be very appreaciative Thanks Catrell
DHgate C. Wrote: -------------------------
Hi Cat,
We checked that you have already completed the order and released the payment to the seller despite having complaints with it. Please open an after-sale dispute to request for a refund.
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
The cycling jersey I ordered actually arrived sooner than I expected, and is clearly a good quality piece - have used it on at least a dozen rides and it looks and feels great!
Had no issues communicating with the seller, or completing my payments. Will continue purchasing from dhgate and this seller.
Hi Brian,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Hi Alex,
We checked your order and this was already closed. There were also no disputes opened within 30 days after your order was completed. We would like to set a proper expectation that this is already beyond our after-sale policy.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com