Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Desert Mart

Desert Mart

1.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Desert Mart?
grey stargrey stargrey stargrey stargrey star

Desert Mart Reviews Summary

Desertmart is an online shopping platform in UAE that offers a wide range of products, including cosmetics, accessories, and clothes, with fast shipping worldwide.

This summary is generated by AI, based on text from customer reviews

service
38
value
35
shipping
37
returns
34
quality
35

We monitor reviews for authenticity

AE
1 review
1 helpful vote
Follow Gabby R.
Unfollow Gabby R.
Share Review
Report Review

Order never received since 6th of October
October 24, 2022

This is now honestly the most pathetic delivery service I've ever experienced in my entire life. I placed my order on the 6th of October and was informed by their customer service team multiple times that my shipment would arrive in 10 working days which guess what 10 working days later and still nothing has been sent. At this point it's even a lost cause to enquire about the package since an automated response gets sent to you all the time. These people will rob you of your money so if I was you I would order from them at own risk.

Date of experience: October 23, 2022
Missouri
1 review
1 helpful vote
Follow Fatima K.
Unfollow Fatima K.
Share Review
Report Review

It's a fraud company upon ordering they said if you aren't satisfied with the product you get return n get the refund... but not a person named Steve was dealing me and blocked me upon my request of u satisfactory product.

Date of experience: October 7, 2022
AE
1 review
1 helpful vote
Follow Amineh R.
Unfollow Amineh R.
Share Review
Report Review

Fraud and fake
September 2, 2022

I ordered baby formula and after two weeks they cancelled my order and now my baby doesn't have milk and l should order through another website!
And my money is not refunded
Poor service and lier

Date of experience: September 1, 2022
AE
1 review
1 helpful vote
Follow Tina K.
Unfollow Tina K.
Share Review
Report Review

My order is delayed for more than 20 days, but they never contacted to inform about it, when I started to follow up they promise delivery in next few days but it didn't come. Their website says delivery 3-5 days, 20 days and no order delivered yet.

Date of experience: August 30, 2022
AE
1 review
1 helpful vote
Follow Ahmed M.
Unfollow Ahmed M.
Share Review
Report Review

Different order
August 12, 2022

Unfortunately, i placed an order and when sent the order, i found out that it was different from the one selected from the sit, and i discovered that the medicine sent to me had been warned by abu dhabi health authority since 2016
When i contacted them about the difference, i didn't receive a response
I will never order from their sit again

Date of experience: August 12, 2022
AE
1 review
0 helpful votes
Follow Jumaina A.
Unfollow Jumaina A.
Share Review
Report Review

Desertmart

I'm glad to buy things from you. Supportive and cooperative peoples. Products are awesome. Delivery on the time. Thanks a lot.

Date of experience: May 17, 2022
AE
1 review
0 helpful votes
Follow Prem K.
Unfollow Prem K.
Share Review
Report Review

I started taking the 1500mg and after a few days I felt more consistent energy and even blood flow and performance improved. Great product and i will keep using!

Date of experience: April 10, 2022
AE
1 review
1 helpful vote
Follow Ayaz A.
Unfollow Ayaz A.
Share Review
Report Review

Fake products
March 26, 2022

Selling fake products and when asked for returns, they block you. I am calling the guy from others numbers as well but when he recognise me and he hang up the phone.

Date of experience: March 25, 2022
AE
1 review
0 helpful votes
Follow Alaa A.
Unfollow Alaa A.
Share Review
Report Review

Delivered my products on less than24 hours, Thanks again, Mr. Arham Highly appreciated.
Be detailed, specific, and honest.

Date of experience: March 22, 2022
AE
1 review
1 helpful vote
Follow Dinu T.
Unfollow Dinu T.
Share Review
Report Review

Insulting Customers
February 19, 2022

Don't buy anything from them. They abuse you with extreme vulgar words when contacting the customer care number *******051.

Date of experience: February 19, 2022
AE
1 review
1 helpful vote
Follow Shameer V.
Unfollow Shameer V.
Share Review
Report Review

Scammer Alerts!
December 20, 2021

Don't buy anything from them they are selling all duplicate product even they don't have any commitment with customers

Date of experience: December 20, 2021
Florida
3 reviews
4 helpful votes
Follow Alex S.
Unfollow Alex S.
Share Review
Report Review

On January 14th I bought 4 spy cameras and 5 Samsung SD carts from a United Arab Emirates website called Desert Cart. All together the stuff cost me 216.00, but while the 5 micro SD carts worked, the Spy cameras I bought didn't have a functioning scan code needed to activate them costing me 135.04 dollars for all four cameras that won't work.

I've attempted to ask for a refund for the spy cameras, but sadly, the website insisted on having someone pick up the things personally. I waited weeks and to no avail. Upon giving up hope that anyone would come and knowing that no one has come to pick them up, I had ask for a transaction dispute on February 25th and temporarily I got my money back. Then on March 20th I my refund has been reverse and I now owe 135.04 dollars despite evidence that no one is coming to pick these things up.

I spent the next couple months contacting and pressurizing customer service and finally I reached an agreement with them to ship the items back, yet when they arrived at their destination they still refused to give my money back because my credit card number had been changed due to a suspicious charge that forced me to get a new credit number which may or may not be connected with this site. Yet they refused to let me give them a new credit card number and not only refused to give my money back in any way, but the site won't ever let me put in a new credit card number indicating that they are trying to cover everything up. This doesn't stoop them from sending suspcious spam mail to may Email address from time to time.

Date of experience: July 31, 2021
AE
1 review
3 helpful votes
Follow Natasha P.
Unfollow Natasha P.
Share Review
Report Review

An absolutely $#*! service
December 27, 2020

This service is absolute $#*!, more like zero stars. I ordered a christmas present on the 22nd which the website said was guaranteed to arrive on the 24th. It did not arrive and I had no means of tracking the order as the only tracking info they gave me was that I placed the order on the 22nd (very helpful I know). They have taken my money and the package still has not arrived; I am assuming it never will. I ended up having no christmas present to give a friend and on top of that my money was basically stolen. Please NEVER fall into this trap - use amazon or noon instead.

Date of experience: December 27, 2020
AE
1 review
2 helpful votes
Follow Yousef A.
Unfollow Yousef A.
Share Review
Report Review

Fraud and false promises
December 18, 2020

I ordered a supplement two months ago and have not received it yet. When you connect with them on WhatsApp they keep telling you that they will come back to you tomorrow and they don't. I recommend you buy from well known organizations or pay on delivery

Date of experience: December 18, 2020
NL
1 review
3 helpful votes
Follow rahul r.
Unfollow rahul r.
Share Review
Report Review

Bad service and fraud.
August 29, 2020

The product delivered is wrong and i have been chasing them to change the product or refund the money. They dont respond. They say online store and cash on delivery.no office nothing. After sending mail no response. I have been waiting for 3 days.The customer service is worst dont fall in trap. While buying they respond in order to get product sale. And the product which they show is different from product which you receive. This is one of fraud website i ordered a vibrator and lost 400 dirham.
Do not fall in this website trap. They will convince that our customer service is good and all but its only till you give money. After that no picking mobile.no mail response

Date of experience: August 28, 2020
Canada
1 review
0 helpful votes
Follow Nedal A.
Unfollow Nedal A.
Share Review
Report Review

Fast delivery service. Products are the same as detailed. Great customer support... You can find easily what you need for a different level of budget. I strongly recommend it to anyone.

Date of experience: August 8, 2020
Indonesia
1 review
5 helpful votes
Follow AGUSTA R.
Unfollow AGUSTA R.
Share Review
Report Review

The Essential Place
August 2, 2020

You can find everything you need, easily. Just a click away...! It's Comfort, Convenience and Complete(triple"C"). No other place like this.!

Date of experience: August 2, 2020
AE
1 review
3 helpful votes
Follow Wedad N.
Unfollow Wedad N.
Share Review
Report Review

Terrible service! Zero star is more accurate. Less than half refund returned and no delivery. I have been chasing them for over 3 months, in response i got false assurance of "we will deliver this week" and of course no delivery - no refund and now they are ignoring my e-mails.

Save yourself the trouble and use a better supplier like desertCART
It also appears that most of the positive reviews here are generic and fake.

Date of experience: June 29, 2020
PS
1 review
0 helpful votes
Follow Kholoud M.
Unfollow Kholoud M.
Share Review
Report Review

Fabulous online store which delivers high quality products quickly once your order is placed, I tried it and I recommend every one to use it as long as it saves your time and money and you can get your desired products while you are at home.

Date of experience: May 6, 2020
AE
1 review
6 helpful votes
Follow Ta K.
Unfollow Ta K.
Share Review
Report Review

Fake product
March 11, 2020

I ordered vigrx plus
It's fake not original
I checked online authentication code vigrx website it's showing wrong

Date of experience: March 11, 2020

From the business

We are based in the UAE but the delivery of our products are not limited by our national boundaries. desert mart offer these products to different countries. Once you place an order you can either contact us on one of the numbers provided on our site or else you can wait and our customer service team will be in touch with you in order to get a confirmation from you.
When items need to be changed, before they reach you if you want it done, you can give us a call and we will process the new order for you or if you have received the article, you can return it in 3 days if it meets the return policies which we have stated and if it is in the same condition and with the original packing intact.