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Desert Mart

1.6

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Desert Mart Reviews Summary

Desertmart is an online shopping platform in UAE that offers a wide range of products, including cosmetics, accessories, and clothes, with fast shipping worldwide.

This summary is generated by AI, based on text from customer reviews

service
38
value
35
shipping
37
returns
34
quality
35

We monitor reviews for authenticity

AE
1 review
0 helpful votes
Follow Gloria S.
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I have order a vitamins package. Never receive an email with details but at least I have a screenshot. They have charge me but I didn't receive the order. Tried to contact them multiple times via email and phone, they never ever answer. At this point I don't know Desert Mart is a fraud, if I have been robbed by them or if I will receive my order one day. Feeling cheated

Date of experience: June 2, 2023
Saudi Arabia
1 review
0 helpful votes
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Online Scammer
May 28, 2023

Im very pissed and disappointed with the way Desermart did to me after I placed my order. More than 1 month already since I ordered food suplement online worrh 379AED with the delivery of 8-10days, and until now as of this writing, no delivery was made besides the fact that it was paid already. When i keep on asking for follow up, nobody answer my emails, when they do, all they keep on telling me of same endless promises of delivery soon. Until now theyre not answering my calls and emails…Did they scammed meI hope theyre not….I still believe that they will do the right thing of not resorting to bad modus….Im still hoping that they will be fair and treat their customer well and never SCAMMED them. Im asking also for a REFUND but they ignored me. Right now Im planning to report this to the police either in Saudi Arabia or in UAE to compel them to return my money. DESERMART "GREAT SCAMMERS" KARMA will hunt you down SOON!

Date of experience: May 28, 2023
KR
1 review
5 helpful votes
Follow STEVE J. K.
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Scammers Criminals
May 23, 2023

I ordered on the 29th of April up to now there's no delivery, they don't pick my calls I have been sending emails to inquire about my order but there's no accurate respond just an automated email sent back to you over and over that order will be delivered in 8 to 10 days; is now 23 days since I placed my order no delivery. Desertmart is a criminal cartel nobody should do any business with them!

Date of experience: May 22, 2023
AE
1 review
0 helpful votes
Follow Tyroan L.
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Scarm Artists
May 20, 2023

These guys took my money and promised 10 working days. 10 days passed and they still did not deliver.

Every time I try and ask them to cancel they say they will send my product soon. Still have not gotten the money refunded.

Every time I open live chat they close it on me and block my opportunity to open a live chat again. Avoid this website like the plague

Date of experience: May 20, 2023
Missouri
1 review
0 helpful votes
Follow Rami J.
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Desert Mart is a SCAM!
This is a scam supplier. I ordered from them 2 months ago - nothing can be tracked under "track your order". When I followed up, I get an anonymous email - no signature or contact details - saying that my order will be delivered this week. When I called the numbers listed on their website which they claim that they operate under their name, they told that they have nothing to do with Desert Mart and they are SCAM. They say that they operate in Ajman but they are not - There is no company registered in Ajaman under their name. Please do not buy from them and if you have not received your order Report to Cyper crime.

Date of experience: May 19, 2023
Saudi Arabia
1 review
0 helpful votes
Follow Walid A.
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Scam
May 15, 2023

No order processing and no replies or refund. My order placed on April 6 and till May 16 no processing and no replies. Do not order from them at all.

Date of experience: May 15, 2023
AE
1 review
4 helpful votes
Follow Irina D.
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Worst experience.
May 12, 2023

Ordered some supplements from them. No email of confirmation, nothing. Just taking the money. Eventually I contact them asking for some explanation, they said the item is not in stock, and if I want a replacement or reimbursement. I said my money back. Is been 2 weeks, no news from them, no money back. I want to inform the authorities, as is a relatively big amount. Any suggestions?

Date of experience: May 12, 2023
AE
1 review
0 helpful votes
Follow akifa s.
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This is a scam website (DO NOT ORDER from them) they take your order and send you confirmation, but it will never arrive. No phone number, tracking or customer chat does not work. Only email address with a generic reply "your shipment will be delivered this week".

Date of experience: May 3, 2023
AE
1 review
0 helpful votes
Follow Lujain A.
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I did order more than 11 days and till now didn't received, and I ask ti cancel but nothing
Really I am upset and this fast and last time to deal with them.
Bad bad bad seller

Date of experience: April 30, 2023
AE
1 review
1 helpful vote
Follow michelle marie b.
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Not responding to my chat and email
April 13, 2023

Its been 2 weeks and i haven't receive my order. They're not responding to my mail for the order status. I even requested to return my money back still no respond from them. This useless company should be reported as fraud.

Date of experience: April 13, 2023
AE
1 review
3 helpful votes
Follow Inspirational G.
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Wrong delivery... banned medicine delivered... nothing exchange... nothing refundable...daily drama courier on the way... or give your bank details etc. Kindly all save your time and money from these fake fraud shameless people... totally fake fraud 100 %.

Date of experience: April 10, 2023
AE
1 review
1 helpful vote
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Scam
February 28, 2023

Scam. Never delivered my order, completely ignored my messages trying to understand what's happening.

Date of experience: February 28, 2023
GB
1 review
1 helpful vote
Follow Ibrahim A.
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Bad Scammers
February 10, 2023

They took my money and blocked me... They are big scammers... Desertmart is a rubbish company... Do not waste your time and money with these mother fu...

Date of experience: February 10, 2023
NL
1 review
0 helpful votes
Follow Benjamin C.
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Well done, Desert Mart!
January 13, 2023

My cosmetic took 3 weeks from USA but did arrive in good condition and as described. Their communication is poor though.

Date of experience: January 12, 2023
Nigeria
1 review
0 helpful votes
Follow Norman J.
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Quality ever
January 13, 2023

Hey I wanna say a really good thank you for responsive and quick you are. I really do recommend to others and as well my friends will hear about your service.
Thanks once again for your service.

Date of experience: January 10, 2023
AE
1 review
1 helpful vote
Follow Farzaneh T.
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Never buy from this website. They are cheaters, after buying anything from them we need to chase them for our order. They never refund your money in case they delivered wrong item to you

Date of experience: January 7, 2023
AE
1 review
1 helpful vote
Follow Terry J.
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Selling fake products
The product which they show is different from the product which you receive
Fraud website
Disrespectful staff

Date of experience: November 23, 2022
AE
1 review
1 helpful vote
Follow Ahmad A.
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Scam artist, with no legal presence
November 22, 2022

No trade licence or existence with the legal authorities, already opened a legal case and investigation is in place, we visited the locations mentioned and there is no office there and Ali who mans the mobile number always gives a different story

Date of experience: November 22, 2022
AE
1 review
1 helpful vote
Follow Awwad K.
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You ask some thing they send other cheaper item and when you follow they Block your number and never replace or Refund.

Date of experience: November 11, 2022
AE
2 reviews
3 helpful votes
Follow Hedi H.
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I am still waiting for a refund for my order, same issue like other customers described. Their customer service says that the package is stuck at customs and not willing to give my money back after almost a month of waiting. Now they just ignore my emails. Don't buy from that site.

Date of experience: November 3, 2022

From the business

We are based in the UAE but the delivery of our products are not limited by our national boundaries. desert mart offer these products to different countries. Once you place an order you can either contact us on one of the numbers provided on our site or else you can wait and our customer service team will be in touch with you in order to get a confirmation from you.
When items need to be changed, before they reach you if you want it done, you can give us a call and we will process the new order for you or if you have received the article, you can return it in 3 days if it meets the return policies which we have stated and if it is in the same condition and with the original packing intact.