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Dermstore Reviews Summary
Dermstore has a rating of 1.6 stars from 490 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dermstore most frequently mention customer service, credit card and tracking number. Dermstore ranks 1070th among Skin Care sites.
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Was very disappointed. Was promised free shipping - ended up being billed $12.95. They never responded to my complaint about this. The products sent were fine, but I was pretty mad that they advertise free shipping, then charged me, THEN ignored my complaint. Will never shop there again.
Free shipping is ok, but when you order something on 12/23 and don't receive it until 1/7, then the free shipping isn't worth it. I wish I had the option to pay a few dollars for at least USPS Priority considering my order originated from Fed Ex and ended up being actually delivered by the post office. There are plenty of other skin stores with just as competitive prices and MUCH faster shipping! If you order here, hopefully it's not something you need quickly!
I ordred a product from DermStore over a month ago, paid for shipping, and never received anything. The very rude Dermstore agent over the phone just told me that they are trying a new shipping system and that I should go to the Post office in my area and inquire about my order. They did manage to charge my credit card alright, they just never delivered anything to me. Now I have to contact my bank and request a credit refund to my account and they will have to dispute it with the company. What a pain... and I was treated so rudely. I would strongly suggest trying one of the many other companies out there. These guys are uprofessional, rude, thieves.
From the business
• We offer over 700 brands, including physician-strength formulas and hard-to-find specialty brands
• We have over 100,000 product reviews from real customers…and counting!
• We offer free shipping on all orders all the time
• We give you free samples with every order
• DermStore is a 8 year Bizrate Circle of Excellence Award Winner for Customer Satisfaction
• We have licensed estheticians on staff reviewing products and personally answering questions submitted by our customers
• DermStore was founded by a Board Certified Dermatologist
• We only sell products that are 100% authorized by the brands we carry, which means they are real, safe, in code and certified by the manufacturer!
• 24/7 Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members