DermstoreReviews 490

My first order w/Dermstore was great. Free priority shipping and my order was delivered on the 2nd business day after ordered.So I decided to place another order. I'm still waiting for it to be delivered. Ordered 10 days ago. I have sent 5 emails and they have not responded to one of them. I checked the tracking and it says it was delivered. But it was NOT delivered to me! I paid $120. For nothing? What really makes me fume is their total lack of response. They take your money and do not deliver anything. I just want my order delivered to me! I intend on informing all the sites and blogs and better business bureau that will let me vent. Any ideas what I can do to get my order or my money back? Do Not shop at Dermstore~!

I honestly can't comprehend why this website has under 2 stars?

Dermstore has been nothing but great to me. My orders always arrive on time, (within 3 days) and there's always free shipping.
I was actually sent somebody else's package, and called Derm to inform them but they told me to keep it.
In addition, one of packages got lost (thanks to the postal service) and I called Dermstore to inform them, and they sent me a new one FREE of charge.

Orderered with paypal, Dermstore said they had problem getting paid so wouldnt send product so i called paypal and credit card co. They said everything was fine just waiting for Dermstore to collect payment, dermstore said cannot try to collect from paypal a second time i needed to give them full credit card over phone to them, i said no thats why i went through paypal?! Then they kept calling me everyday to get credit card # then found out it was because it had already been shipped? Soo i dont know will see if it comes before i give them my credit card payment dont trust them after hours and hours of going in circles somebody messed up somewhere

I ordered a skin cleanser from this site in the 6 oz size, when I received my package it contained a 2oz sample size of the product (I had paid for the full size) along with a skin moisturizer that I did not order but assumed was a sample owing to its small size (more on this later). I called customer service, and I did get speak to a live and easy-to-understand person pretty quickly, so kudos for that. The representative said that she would send me the full size product. So... cut to a week later and my package arrives from the DermStore. I opened it, and AGAIN they sent me the 2oz size of the product. I didn't call them that day, I was too annoyed. I ended up not calling them at all because the next day I tried the skin moisturizer accidently sent to me and I really liked it, so I looked up the product online. Come to find out that the product was actually full sized and pretty pricey, more than what I paid for for the cleanser. So I decided to let it go and just never order from them again, all's well that ends well, amiright? No, I am not. Because today I get home from work and check my mailbox (snailmail) and there is a copy of More magazine in the box addressed to me. I was like wth? Called More magazine and spoke to a very nice person who explained that I received my subscription "free" with my dermstore purchase. I told her to cancel it. Whenever I order ANYTHING online I always opt out of all "free" offers, so I have no idea how this happened, but it really pissed me off first of all because I did not order the mag, second because you KNOW that turns into a paid subscription after a certain peroid of time and third (and this is my own vanity, I know) I am in my TWENTIES! The end.

I used to use them until they started sending me duplicate marketing emails almost everyday. I replied to each and everyone of them explaining that they are sending 2 emails to the exact address, 3 minutes apart, but still they come. It's frustrating that you use a site in good faith but then they bombard you with marketing but have poor administration. Could you imagine CVS or Ulta locking you in their store so that they could explain what's on sale and then you have to shovel their flyers to get out of the store. I'm tired of Derm Store flooding my mail box

Do not, I repeat, do not place an order with dermstore!

I had my order held for some frivolous reason they couldnt explain to me sufficiently, after I called them to find out what was going on with my order (a week later) they said they would release the hold but I was so pissed off I had started searching for my products elsewhere. I found them for almost half the price on amazon so i called dermstore back immediately - literally within five minutes of making my inital call - so that I could cancel the order and they REFUSED! Claiming the items had already been processed for shipping? WHAT? So I am now lumped with these goods that are double the price when compared elsewhere and I have to wait twice as long to receive them.

Ridiculous! STAY AWAY FROM THEM. Customer service is terrible.

Do not order from this website! I placed an order a month ago and still have not received my product nor have i received a response to multiple contacts i made to them. I did their UPS tracking and it showed that it was delievered... but obviously not to my door. I have ordered many products online from different websites and never had a problem. This is my first time ordering at Dermstore.com... what a scam! Wish i had read online reviews before ordering.

Overall, my experience with DermStore has just been OKAY. I was very impressed with my first order -- it arrived VERY fast and I was also given a discount coupon code for my next order. I've placed about 4 orders since then, the service hasn't been as great and the delivery gets slower each time. They advertise 1-3 day delivery but that is so NOT true! I placed an order last Tuesday evening that qualified for 1-3 day delivery and it is now the following Monday. According to the tracking number they gave, I will have my shipment tomorrow... which is clearly not the 1-3 days they promised. It's not even 1-3 BUSINESS DAYS, if you want to get technical! Furthermore, they give you these 15% off coupon codes to save money on your next order but when you try to use them, you find out that they aren't good for all products on the site. Unfortunately for me, I only use one skin care line and go figure, it's one of the most popular lines and it still doesn't qualify for their discounts -- so the coupons are completely useless to me. Such bologna! The customer service is also kind of slow. I emailed them a question on Thursday regarding my slow delivery and again, today is now Monday and still have not heard back. They said 24 hours, so?

Bottom line, there's nothing really setting DermStore apart from it's competitors, which is what I look for when doing business with new companies. After this shipment, I'll probably give SkinStore or SkinDirect a try for my future orders. I am just too disappointed with the fact that they promised my package would be here in 3 days and it's been exactly a WEEK. I turn my nose at false advertising and companies that don't do what they say they will. Ugh!

I actually never placed the order. When I was putting things in my shopping cart, I was under the impression that I was going to get 15% off my entire order because I had filled out a survey. But, the 15% was only if I was going to buy the same product that I bought before (which I would not as I was dissatisfied with the product).

When I found that out (I had called them because I though their site was malfunctioning by not accepting my 15% off code) I minimized my shopping cart and sort of forgot about it. A few hours later, my computer had a pop up that said I needed to update some software, so I did so and that required me to restart my computer. I never actually finalized my order and was on the fence about it because I wasn't getting the 15% off. I was going to look around to see if I could find the things I needed for a better price.

I never received an email from Dermstore saying that they processed my order. A few days later, the order just CAME on it's own and on the same day, later, I got a tracking number from Dermstore saying my order had been processed and was ready to ship and they gave me a shipping number, BUT THE PRODUCT WAS ALREADY HERE!

They charged my credit card and even though it is products that I would use, I do not think I will order from them again because they will just send you anything they want to without you getting a chance to confirm with them.

I ordered a product on phone on Friday. They were offering 2-day free shipping. I was told that the product should arrive by Wednesday next week. I waited past Thursday, but no package. I sent email on Friday evening requesting its status, since the office closes at 6:00 PM and the web site says that they check email 24/7 and reply within 12 hours. Waited until Sunday but no reply nor package and I sent another email. On Monday morning, I called the customer service. She told me that there was a problem and the product was not shipped until Wednesday. I asked why nobody called me nor emailed me with this problem or delay. She did not answer my question. But told me that I should receive the package by Tuesday. What happeded to 2 day shipping? Wednesday morning I received email. It said "there was no delay" with shipping since they require 48 hours of work day to ship product. It took 11 days to receive the product and no explanation why and "What happened to 2-day shipping? " Bad customer service. I will not shop at this website!

EMERGENCY SITUATION: DO NOT GIVE THEM A CREDIT CARD NUMBER!
I was put on an automatic order status without my permission and they kept send ing me the items monthly. This added up to $400 and they were still sending them, I could not complain through the website (not functional) or phone (please hold) click. Or email, no response and non existant email address furnished. They are a fraudulent company, no online business can have that many problems "by accident". I actually had to stop my credit card in order for the charges not to be put on automatically. The credit card company said that there was no explanation of what the charges were for nor were the charges in a recognizable name. Nor did they have a contact mumber for them. I have no recourse other than to start down a long road of effort to get back my stolen money. I sent back everything I ever recdeived from them so they have my $400 AND their products and I am forced to do all the work to report them to consumer boards, police depts credit card companies, and small claims court. Most people probably give up. No telling how much money thay have taken fraudulently! I am shocked they have not been shut down!

Hello. I placed an order last night (all items in stock according to site at the time of purchase) I received an order confirmation number and figured it's all set. I log in to my email today and they said that my order was incomplete and that I'd have to re-enter my credit card information and they also added in that one of my items I had ordered wasn't in stock. I'm not entering in my credit card info again, sorry. I was able to cancel my order all together and I'm alerting my credit card company tomorrow of fraud. I would steer clear far away from this site.