Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Derila has a rating of 4.3 stars from 423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Derila most frequently mention neck pain, side sleeper and best pillow.
We monitor reviews for authenticity
My Derila pillow provides exactly the support I need for a great night's sleep. It's very comfortable and durable. Finding an appropriate pillow for me had been challenging but I now need not to look any further.
Having this pillow has helped me sleep much better, both helping with my breathing AND helping me have less pain in my neck AND my shoulders, even though I have had surgery on both. I cannot say that it will make you quit using your CPAP as I still use mine due to being on oxygen for other issues, but I CAN say that the pain that usually goes along with it will be gone, or at the very least, extremely limited. Also, the knee pillow is very helpful for anyone who suffers from back or hip issues as it helps keep everything at a comfortable level. I highly recommend these, based on my personal experience.
We appreciate your kind words! It’s great to hear that you’re enjoying the comfort of the Derila Memory Foam Pillow.
I am sleeping better since I bought these new pillows. During the night, I don't awake anymore. My sleeping is improved and I feel better.
Fabrizio, thank you sincerely for sharing your experience—with able pillows considerably improving your sleep through the night and helping you feel better overall. We truly appreciate your thoughtful feedback and are honored to support your rest and wellbeing.
I got my pillows mid January and l absolutely love it l no longer snore or stop breathing l wake feeling rested my shoulders and back are so happy finally. The only problem l have was l ordered the thremo cover as someone whom sews your cases are differently a let down the zipper opening is so small it makes it almost impossible to get the pillow in and even 2 days with case on it is still curling the wings on the bottom in front. I suggest putting in a larger zipper down one side to fit pillow in without crunching it up to get it in just a thought.
Thank you so much, Charline, for sharing your wonderful experience and thoughtful feedback. We're thrilled to hear the pillows have made such a positive difference in your rest and comfort and truly appreciate your suggestion about the duvet cover zipper – we'll definitely share this insight with our product team. Your honesty helps us improve, and we’re grateful for your support!
HASTA LA FECHA NO HE RECIBIDO LA FAMOSA ALMOHADA QUE COMPRE HACE MAS DE UN MES?
Hola Guillermo, agradecemos mucho que nos hayas dejado saber tu situación y lamentamos profundamente la demoras en tu entrega. Estamos revisando tu pedido de inmediato para asegurarnos de que recibas la almohada cuanto antes. Gracias por tu paciencia y paciencia mientras trabajamos para solucionarlo.
Ive had the derila pillow for 7 days, I'm a side sleeper and still trying to get used to the pillow, very firm and not that comfortable.
If I lay on my back the pillow makes my neck ache. Still trying to get used to this pillow.
Hi Vickie, thank you for sharing your experience with the pillow. Getting used to a new sleeping support can take some time, and we’re here to help if you have any questions or need suggestions to make it more comfortable. Your comfort means a lot to us, so please don’t hesitate to reach out.
Use my Derila pillow every single night in conjunction with my C-Pap machine.
Apneas are always less than 1 event per hour. Usual apneas are 0.2
To 0.8. Would never sleep on anything other than my Derila pillow. So comfy!
Thank you so much, Richard, for sharing such thoughtful feedback. We’re thrilled to hear the pillow supports your restful nights alongside your CPAP therapy and makes such a meaningful difference – waking up refreshed is truly our top goal!
Thank you so much, Cathy, for your wonderful review! We’re delighted to hear that both you and your husband love the pillows. Your satisfaction truly means a lot to us and motivates our team to keep providing exceptional quality.
Dès la première nuit j'ai très bien dormi … et je me réveille sans douleur dans le cou ou au dos!
Je l'emmène en voyage
Merci beaucoup, Judith, pour ce splendide retour! Nous sommes ravis d’apprendre que vous dormez si bien et voyagez confortablement désormais. Votre satisfaction est notre plus belle récompense, au plaisir de continuer à vous offrir ce bien-être.
Man hat mir unaufgefordert, OHNE Bestellung, einfach eine Schlafbrille zugesandt, die ich nicht haben wollte. Ich musste diese dann, damit ich das bereits eingezogene Geld zurückbekommen konnte, auf meine Kosten zurück senden. Der Kundendienst, mit dem ich mehrmals telefonischen und E-Mail Kontakt hatte, wiederholte gebetsmühlenartig, dass die AGB eine Erstattung von Rücksendungen nicht vorsieht. Unmöglich, dieses Unternehmen. Wohl bemerkt: ich habe diese Schlafbrille nicht bestellt. Man zeigte großes Verständnis, mehr aber auch nicht. Ich habe so was noch nie erlebt. Saftladen ist schon zu positiv...
Plus de ronflement mon apnée est pire avec ces oreillers et la qualité du sommeil est pire je réveille plus fatigué et se après plusieurs jour d'essaie
J'ai bien reçu ma deuxième deux trois oreilles il n'y avait pas les deux enveloppes d'oreilles comme prévu dans la promo je souhaite une réponse de votre part cordialement
Merci beaucoup pour votre retour, Annick. Nous sommes désolés pour l’oubli des enveloppes dans votre commande et allons vérifier cela au plus vite afin de vous apporter une solution adaptée. Votre satisfaction est très importante pour nous, et nous restons à votre écoute!
I must sleep on my back which makes me snore. Finally, problem solved with the Derila pillow. It takes a few nights to get used to but then it becomes SO comfortable that it is truly unbelievable! It is so comfortable that I no longer toss and turn!
Thank you so much for sharing your experience, Lin! We're thrilled to hear the pillow is helping you sleep more soundly and comfortably. Your feedback truly motivates us to keep improving and delivering great products!
I was initially doubtful but much to my delight the pillow really worked. My partner is now a happy lady!
Thank you, Guy, for sharing your experience such a positive way! We're thrilled to hear the pillow worked and brought happiness to both you and your partner. Your feedback means a lot to us, and we look forward to continuing to exceed your expectations.
Seit ich das Kissen gekauft habe hat sich mein Schlaf verbessert und ich wache mit deutlich weniger Verspannungen auf.
Liebe Josefine, es freut uns sehr zu hören, dass unser Kissen dir zu einem erholsameren Schlaf verhilft und deine Verspannungen deutlich reduziert wurden – genau das hoffen wir für alle, die unsere Produkte nutzen! Vielen Dank, dass du dir die Zeit genommen hast, deine gute Erfahrung mit uns zu teilen.
Since being diagnosed with sleep apnea about 12mths ago, the sleep journey has been rather disrupted and anything but good! However Derilla to the rescue!
I read about these pillows and the good sleep you get from them and thought, well why not give them a try. Am soooooo glad I did. My sleep is so much better. I am sleeping mostly thru the night. Frequently the cpap machine is removed thru the night, and my sleep continues.
I have found it works well for me, and am soo glad I made the change.
I have recommended them to others, and they have had the same experience.
Thankyou for the opportunity to share my journey.
Ngaire, thank you so much for sharing your heartfelt sleep journey with us. It’s wonderful to hear that the pillow has made such a positive difference for you and others you recommended it to. We're truly grateful to be part of your path to better rest!
Moje doświadczenie dotyczy poduszki. Od kiedy jej używam, śpię spokojnie całą noc. Budzę się bez bulu kręgów szyjnych. Kiedyś miałam zwyczaj podkładać ręce pod głowę. Ręce mi cierpły i się budziłam. Z tą poduszką łatwo mi trzymać ręce niżej, nie muszę podkładać pod głowę.
Dziękujemy za podzielenie się tak pozytywnym doświadczeniem, Anno! Bardzo cieszy nas, że poduszka przynosi komfort oraz poprawę snu — zaufanie naszych klientów jest dla nas najważniejsze. Zawsze jesteśmy tutaj, żeby pomagać w wypracowywaniu dobrych nawyków dla zdrowego snu.
Die Kissen sind super, ich nehme sie sogar mit in Urlaub.
Vielen Dank, Petra, für dein tolles Feedback! Wir freuen uns riesig, dass unsere Kissen zu deinen Reisebegleitern gehören – es bedeutet uns sehr viel, dass sie dir überall Komfort bieten. Wir wissen deine Unterstützung sehr zu schätzen und freuen uns darauf, dir auch weiterhin Produkte anzubieten, die dir gefallen.
I've had the pleasure of dealing with Derila on a number of occasions this past 12 months.
Not only are their products excellent but also the comparative prices of the products, the customer service and service overall.
Postage is always quick and affordable and packaging is excellent. The pillows i have received are always vacuum packed and sitting back to the original shape within hours.
I've struggled with sleep problems for years and after purchasing my Derila pillow almost all of my sleep problems are gone.
I now have and use my new back support pillow, up until receiving it i didn't realise how badly I sat and now after using my Derila back support pillow I'm sitting better, much more comfortable and can sit and drive for longer hours without any back pain and feeling tired from sitting.
I can't explain how happy I am and what a difference my pillows have made.
Overall an AAA+ company with AAA+ products.
Many thanks Derila
Thank you so much for your heartfelt and detailed feedback. It means a lot to hear how much our pillows have improved your comfort and well-being, and we're delighted you’ve experienced such great value and service with us over the past year. We look forward to continuing to support your restful nights and comfortable days ahead!
Took forever to get here, had to send email for them to "find". My neck feels better since I've been using. Ordered more pillowcases, got a notification they were delivered, nope, not here. Sent an email - was told they were still in transit that was over a week ago, still waiting…
Thank you for sharing your experience. We appreciate your patience and are glad to hear your neck feels better with the pillow. We apologize for the delivery issues and are committed to resolving this promptly to ensure a smoother waiting experience moving forward.
Answer: We've gone ahead and started the shipment for your gift, and it's now being processed. Please allow a short processing period—you'll receive the tracking details as soon as it's on the way. If you have any questions or need help with anything else, feel free to reach out anytime.


Thanks so much for your kind review! We’re glad the Derila Memory Foam Pillow is providing the comfort you were looking for.