DepositPhotosReviews 315

My Account User ID: *******
Account Name: Li Same
Email: *******@yandex.com

Here is paypal Transaction ID: 85Y*******D*******S

$649.00 paid via my paypal. But I does not want this member ship.

Already. I did complete member ship 1 year ago

And I did discuss about this problem with Support team.

~~~~~~~~~~~~~~~~~~~~~~Support team~~~~~~~~~~~~~~~~~~
"Good morning,

We used to have issues with PayPal, now it should be fixed.

We can still activate your pending subscription.
Please confirm."
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I did reply for this message

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hello!
What confirm do you mean? Did you refund money via paypal?
Also. I can't download images too. I does not want images from Depositphoto.
Please refund Money again. Really not good.

I did send a lot of email via support team.:(

I will wait for your reply

Li Same.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

After. Support Team is no response. Only using same message

~~~~~~~~~~~~~
Your manager will get in touch shortly.

Thank you for understanding.

Best regards,
Olga
~~~~~~~~~~~~~~

Depositphotos charged my Paypal but didn't renew my account. Instead they sent me an email and asked to pay for it AGAIN! But I remembered that my Paypal was just charged. I contacted support. And they issued a refund to me and asked me to re-purchase the subscription. When I looked into the invoice I found out I was charge TWICE every month! I asked support how is it possible. The thing is the recurring payment didn't work once and I had to go and pay manually. For them it was as if I purchased same plan 2nd time and I have 2 same plans now. In some magical way, recurring payments for the first plan started working again. This month I have similar situation. They got my money, they didn't renew my plan and asked to pay again. If I didn't contact their support, they would charge me twice again.

I had an annual plan for 100 photos that I thought would end on Jan 2nd, 2018, since the plan and money was paid for the upgrade on Jan 2nd 2017.
I planned on downloading the remaining photos over the Christmas break but the plan had expired already. So I lost most of the money invested in my plan. I called and complained but got no response and remedy promised.

I since set up a monthly plan, but Im still disappointed in my annual plan experience.

Ron Beatteay

Had a lot of licensing questions. They were extremely thorough and made sure to answer questions with real answers instead of just sending me a link to the license that I read hundreds of times (dropped adobe stock photos because they kept giving me vague answers on license and their support really sucked in giving me clear answers that made sense). Overall really happy with the deposit photos selection, licensing terms, and pricing. The library also seems larger. And again, the customer support here really made the difference.