DennisKirkReviews 37

Their website prompts you to enter the make and model of your sled and shows you everything that is supposedly an "Exact Fit" but a lot of times is an exact fit ONLY if you have after market parts and modifications. Someone who trusts that they enter their model and they say exact fit, wouldnt necessarily know that. If you call and talk to their customer service it's a $#*!y woman who would rather sit there and argue with you about why you are wrong. I returned my $172 order using their return label they sent. They only sent me $58 refund. Of course when you call the customer service again the same woman said I should also get an additional $49 refund, but I never got it. Lesson learned and buyers beware. DO NOT use this site.

Placed an order 2 months ago using affirm, the item was on backstock. Because they did not process it right away, when the item came back in stock, payment was rejected. I called DennisKirk immediately and spoke to someone I believe their name was Joy, and was told to ask affirm to re-process the order and they would put a hold on my order. No issue with affirm but when I called DennisKirk back I was told that my order was not on hold and was actually given to the next person in line. I canceled my order and went straight through MustangSeats even though I paid about $30 more I got the order within 2 days! Denniskirk is awful to deal with, go with a reputable dealer!

Have made multiple orders this year and between the quick shipping and customer service everything has been top notch. Haven't had to return anything yet though so I can't review that aspect at this time.

I buy motorcycle parts on a fairly frequent basis. Dennis Kirk is a good source for these parts. If they have what you are looking for, shipping is really quick! The website itself is a little awkward and cluttered. A little revamp on the website to make navigating it a little easier would help. Otherwise good place fast shipping!

Do not use this company for tires. I just got a set of tires and the tires are over 4 years old. When I called customer service they said they can sell tires up to 6 years old. I have worked in tire stores for years. We do not sell tires on cars over 3 years old, much less on a motorcycle. When I called the "woman" in customer service was rude and offered no apologies or solutions other than they can sell tires up to 6 years old. NEVER AGAIN will they get a penny from me.

My front wheel arrived from China before my back one arrives.
It came with two dents. Because lock down was happening and shops were closed I couldn't fit my wheels so took two month to be able to see that damage and when I emailed them they said it was passed the warranty. Then I sent photos and videos and they said they couldn't see it.
I was also emailing China probably because she couldn't even speak English properly. Another USA company sold to cheap Chinese products.

I'm 45 & I've been ordering from Dennis Kirk since I was a teenager. They used to be the low price leader. Their customer service was 2nd to none. Many times I would order my tires from them after giving them the opportunity to price match a lower priced competitor. Win-win for me & for them. I Dave a few bucks, they still get a sale. However the last time I returned a headlight they tried to claim I damaged it. I argued that because there wasn't any damage from me. They reluctantly gave me my refund. But they openly questioned my integrity. This was one item out of a huge order.

Today I called DK to allow them the opportunity to price match a high ticket item from a legitimate competitor. First off, the person I spoke with had no idea what their price match policy was. After she discussed with a supervisor they looked up and found the competitor part and price. The next few minutes consisted of them finding reasons to deny the price match. Really? Dennis Kirk had a good run back in the day. They are dead to me now. I'll take my money elsewhere.

I have been ordering from DK ever since i was a teenager racing MX, and you would think with an extensive order history i would be considered a "loyal" customer. Well, now 15 years later im still ordering from them and finally have a bad experience ( It happens). I ordered an intake from them for a 2019 Harley RKS and didn't need it, so i returned it. Not only did they deny my refund for my return, they damaged it when shipping it back to me and are also denying that as well. I must say, after being a good loyal customer to them, i would expect them to be the same to me, i guess not. I get it, at the end of the day its all about money, but luckily for me, i have the power of the internet to spread the word about this this company. I can say so much without saying a word. Thank you internet ;)

Had a cart totaling over $3,000 and called to see if they were willing to offer some sort of discount for a repeat customer with a large order. Called and spoke to Sarah who sounded less than willing and said she would check with her supervisor. Did not call be back the next morning like she said, so I called her. When we spoke she said that I had an order of about $150 from over a year ago that they accidentally refunded me for and that I have to ship these parts back or pay the balance due. I was less than thrilled and told Sarah that this was a mistake on their end, that I do not feel is my responsibility, and they had ample opportunity to reach out in the time in between. They were unable to accept responsibility for their mistake that happened over a year ago. Sarah was unprofessional and hung up the phone while I was talking. Needless to say they did not for one second sound thrilled that I wanted to buy 43 items totaling over $3,000 and they could care less if this order was placed or not. I will not be buying from Dennis Kirk anytime soon. In my opinion, if you are looking for parts Rockymountainatvmc.com is the place to go.

I ordered Mustang seat from Dennis Kirk. When seat arrived, I realized that it's not comfortable in seating position. First, I called to customer service which is listed on their site *******501 and they told me to go ahead and use the label that was enclosed. Next day I shipped item back to them. Then week later I received a call from Ashley customer service, she was very rude, she said i never call them before I ship item, and told me that they wouldn't gave me full refund and they going to charge restocking fee 35%. She said that seat is badly scratched, and marker was used to cover up scratches. That was absolutely lie. I refused to pay restocking fee so they ship that seat back to me. When I got seat for second time and after close inspection i noticed that this seat was previously used and they sold me used or refurbished item. Please do yourself favor, buy somewhere else. I will file complaint with BBB. Will dispute charges with my credit card.
Order Number: DK117-**************