Deluxe | Hosting

Loved them for many years with a 5 star experience. Then they significantly raised their prices and no longer answer the support phone on the weekends. When our WordPress got hacked at Deluxe Hosting the hacker implanted a virus in our simple machines forum. Deluxe Hosting's attitude was basically "Too bad, so sad" and "suggest maybe reaching out to a local technical school or college and see if there are any students looking for work experience who may be willing to help you."

I had several sites hosted here for several years. Recently noticed an issue with emails - as in, we weren't getting any. So I opened a ticket. The next morning, nothing had changed so I got onto the support chat, and the guy on there said that another account on the shared server was doing something that interrupted our email services, so he was going to disable it.
So why didn't the ticket the night before catch the issue? Apparently their monitoring only kicks in for activity levels higher than what was being seen - although clearly if the activity was sufficient to disrupt our email services then their warning levels are too low. And why didn't my ticket make them at least look closer at it?
They said "oh, so sorry" and offered to move my account to a server with a newer version of cPanel installed, which they said would reduce the chance of future issues.
Several weeks of back and forth followed with them sending an email asking something about the proposed transfer, me following up quickly and them answering after several days with further questions.
The transfer did finally start, but never completed. They sent an email asking if I was available for a call that day or the next. I answered "sure, call anytime". Can you guess what happened next?
That's right - no call, and no response to follow-up emails (thanks again, Zackary!)
But when I requested that my account be cancelled, they replied almost immediately.
And when I asked about a refund for the remaining term, same thing - a quick response referring to the terms and conditions stating no refunds would be given.
So, yeah... my recommendation would be stay well clear of Deluxe.

When their services stop working there is zero accountability and zero updates, they do have any representation over weekends and if you are lucky issues get resolved in a week or more. Support staff, if they can be called that, are deceitful, rude and obnoxious. Finally moved our services away from them, should have done so long ago.

I

Update: The rep did get back with me in the last couple of days.I e mailed the company from a new e mail account.

The rep was kind enough to put tge website back up

I was told by rep, at Deluxe Hosting that my web site would be put back on as soon as I paid the invoice.After thirty years using their business,.I had forgotten to pay invoice because my husband was dying of Cancer.I was told that web site would be pulled up right away, after paying invoice. After paying invoice, they have answered none of my e mails. When they usually answer immediately.

When Telus decided to divest themselves of shared hosting, Easy Hosting wanted my credit card information up front. I don't know this company, of course they didn't get the credit card details. Telus called to push this, I declined. And apparently Telus didn't inform this new so-called service provider.

For the past month, I have been innundated with payment demand details from this company. No introductory calls, no "we'd love to do business with you," nothing but demands for payments. I politely requested they remove me from their list. Three times. No change. Their spam demands are sent out automtially several times a week.

These people are so bad at their jobs, they can't even remove an e-address from their contact list. And they want my money?! No F* way.

PLEASE GO ANYWHERE ELSE! This host is beyond bad. They not only LOST my client's domain but has been sending me in circles trying to figure out why his Domain is pointing to ANOTHER HOST! The customer service is non-existent and will not listen to anything you say. If you love having large headaches, your hosts servers going down at random times for seemingly no reason, or just torture then this is the host for you! $#*! you Deluxe Hosting and an even bigger $#*! you to SimpleHost.

Deluxe Hosting is HORRIBLE. Avoid them at all costs! As I write this they are currently down and there's no means of contacting them. They don't have any socials to reach out or provide updates with. There's no way to contact them. All you can do is wait and hope that they turn the servers back on. AVOID.

I was another hold-over from Liquidweb (which was awesome). Deluxe's "tech support" is totally worthless. The server I was on was hacked. I did some legwork reviewing numerous accounts/websites on that server and explained the issue to a live person in Canada. He made it very clear there was a larger issue that was not just with my account. Nothing was ever done. Having dealt with numerous issues over the past two years (4 days for a 9 hour migration, 10 days down with no explaination), I finally had enough, cancelled my account and moved to another host. Folks, if you a hold-over from Liquidweb on a old server, PLEASE find another webhost. The problems you are facing will never be fixed.

Do not resolve issues. Do not address questions. It takes 4-10 hours for a response for each and every email sent. I can't log into Cpanel or email as a back up since their site is having issues. I've inquired about this problem, but after SIX inquiries, still no reply to that issue. Just a canned "update your password" and try again. Their site won't load.

Like many of you here, we were a very happy LiquidWeb customer who decided to give the new guy, Deluxe Hosting, a chance, rather than go to the trouble of moving our site (Wordpress). I will admit that for several years, things were fine perfectly fine and I would have given DH a four to five star review. In that time, there was only a handful of very small problems that were promptly corrected by DH.

However, over the past couple of years, and especially the last six months, our site has completely or partially crashed a half dozen times, once for two weeks. We hired a crack web admin who managed to restore most of our site by piecing together several of our backups, the most recent of which were of course corrupted and then manually cleaning our site of all sorts of malware. That was in September 2021.

Fast forward to January 2022, when we hacked again, even though we've installed all kinds of anti-hacking software. The good news was that the site didn't go down this time, but all our logins and passwords had been changed, including those to cpanel, and we could no longer edit anything.

Our web admin cleaned the site again, got it back up and running, and within two days it was hacked again, in very much the same way. He is still waiting for anything other than a copy and paste answer to his very specific questions about the server.

DH denies any responsibility, although one of their representatives said in a rare moment of honesty that our site is on one of their oldest servers, and that could be causing some of our problems. We asked them to move it to something more modern, but no dice. Way to treat a long time client, fellas!

We are in the process of moving to a new hosting service, and I can't wait. It's been exhausting.

They have pretty good support, it's really fast, helpful. And the services are good, cheap as well! I totally recommend hosting on their website, it's just amazing.

I am an old LiquidWeb customer, and stayed on to avoid moving. However there have been numerous problems. My service and sites have now been down for 11 days! That's crazy in todays world. I was told they were moving data centre, but then you spin up a new machine, create the vhosts, and then move, and then take down old server, so I don't know what they were doing that they can't restore in 11 days.

I got no notifications, no support, no replies to emails, no updates, nothing...

They don't have any backups, so I can't restore elsewhere (or rather the backups are on the same servers that are all down... OMG)

They have one thing to do. And their site promises 99.9% uptime and great backups etc...

Avoid, avoid, avoid.

No matter the issue or any help I need with the websites, deluxehosting's chat support will quickly
Respond within a minute.
Usually what I requested is done within a few minutes.
5/5 rating for the super fast and very helpful chat support.

This company is simply amazing. The most amazing thing about it is simply: Everything. A very very unbelievably great tech support and everything about it is great. I'm very happy using it. These guys are totally awesome and I mean it. I love them!

I've used Deluxe Hosting for years, hosting multiple business sites and have not had issues until this year (2021).

It started when all of our sites AND Deluxehosting.com went down for hours without any notice. We could not get ahold of anyone as they do not offer phone support due to COVID and can't chat in since their site was down and emails to them were bouncing.

This same complete outage happened again a month or two later.

Both of these incidents - the company never issued a post mortem, apology, or explanation as to what happened. I tried to ask for more information, but they refused to provide any information, an apology, etc.

As I look to move our server to a new host, our site goes down twice in one day. One they say was due to a "Server permission issue" and the other is they say was a "Cert Issue" causing them to have to repurchase and install our site's ceriticates despite our cert being active (Renewed in July)

Support is only via chat and super frustrating to deal with. It seems like it's all outsourced and they are not able to effectively communicate or identify the issue at hand.

I am quite the newbie to all of this and the support getting my website up and transferred over was phenomenal. Highly recommend these folks! Thanks!

Like so many people here, I was a holdover from LiquidWeb from many years ago and basically stuck with Deluxe Hosting (which had bought LW out) because I didn't want to go through the hassle of starting over with a new host. Everything was fine for awhile, but then things started going downhill around 2019 or so.

The first thing that happened was that I had constant problems logging in, to where I had to contact support or keep resetting my password every few months. The last time I reset my password, their password security algorithm was so insane that no matter what I created using its requirements (one upper case, one lower case, characters, etc.), it wouldn't accept it. So I was left with a completely random, hard to remember password that was practically 50 characters long and only consisted of numbers.

I put up with all of these issues regarding logging in until I noticed early in 2021 that Jetpack Monitor was sending me constant alerts about my WordPress site going down. I contacted support about it, and they told me that everything was fine on their end, that all I needed to do was clear my cache. Come to find out, according to a visitor the site was indeed offline for many times during the day, in some case as long as an hour.

When I logged into my account to open a support ticket, I saw a message from Deluxe Hosting saying that it had experienced a hardware failure and was currently transferring accounts. That was all well and good but it was a classic case of too little, too late. Besides, the host had lost all credibility by this point anyway. I had experienced months of downtime, reported it and was told by these people that nothing was wrong, only to find out that they had experienced a hardware failure the entire time. I could've waited for them to fix the problem, but why bother at this rate with the amount of money I was paying them?

So, I'm done with Deluxe Hosting. I immediately canceled and switched to a different host. Everyone else, stay far away. Don't even think of joining them.

It's going on almost a week and the email server is down? Really, I could replace my computer the next day

Long story short, we use Deluxehosting for several years but our site kept getting hacked. That stopped when we moved the site to another host. At that time (2 years ago) we removed everything from Deluxe and canceled the subscription. Just looked in our expenses and they have STILL been billing us $150 yearly despite the fact that we canceled the subscription and are using exactly ZERO of their products. We tried to call them but there was no customer service via phone. We emailed and will see... We will dispute these charges on our credit card if they refuse to refund.