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Reviews (131)
And how you wish you could feel this confident with your work relationships. Well I've found it! I'm SO thankful for them. My site was compromised by hackers; they got in so deep that I was considering having my entire site wiped clean. I had actually asked Deluxe Hosting to do just that. I have around 4 email threads, with 30+ conversations, about different parts of my site. I have full control over my entire site but I'm not entirely savvy in code & such. I've been so thankful to have Deluxe Hosting there at always reply to my emails of woe and distress. And they never judge me.:-D At least not to my face. Haha I'll never leave them!
I have experienced of working with different Server provider companies but Deluxe Hosting has great support Service than others.
Here's a rundown of our month after Liquidweb sold our account to DeluxeHosting.com
1. They put our site on a server that had an outdated version of PHP installed, which caused errors on our site and made it impossible to update our WordPress plugins.
2. Our site was hacked. Twice. They tried to blame this on our WordPress theme, but part of both hacks involved the hackers getting our FTP, cPanel, and deluxehosting.com logins. That's not possible to get from a compromised WordPress theme. Clearly someone had hacked into their system. Still, that's what they claimed and were of no help, so we cleaned things up on our own.
3. The entire server was offline for 3 days due to hardware malfunction.
4. While working on our site they somehow managed to delete all of our WordPress users. All of them.
It's bad enough that all of these issues happened, but to make matters worse they don't respond to tech support tickets for days at a time.
I'm not left pulling my hair out, having to be rude on the phone with their tech support staff because it's the only way I seem to be able to get any response from them, and hoping that they can restore our site to an earlier date so I can grab a working backup of the site and get the hell off their server.
I've been working as a website developer for over 15 years. I have never encountered a host as horrible as DeluxeHosting. I can not stress enough how miserable our experience with them has been.
I can honestly say my experience with Deluxe Histing has been mostly positive. They are not the cheapest solution but you get what you pay for.
Even go daddy is better then them. I was transferred to them via liquid web with no permission. Deluxe costumer service is the worse I have ever experienced. They know nothing to help you with any issues. Takes 1 hour to even get them the phone. STAY AWAY OR PREPARE TO LOSE MONEY.
The worst webhosting I have ever worked with. My websites were transferred to them from LiquidWeb because Liquidweb sold their semi-dedicated services to DeluxeHosting. 2 of my websites were removed/deleted once everyweek and they could not tell who is deleting them. Their answer is: Our logs do not show an unusual activities. Sometime they resotre the webstes and sometimes I do. Now they stopped even replying to my emails on who deleted the 2 websites a few days ago. STAY AWAY. The worst ever.
To say revolting service, would honestly be an understatement. First I receive over 20,000 emails from 2013 to current for no apparent reason. Asked for help, nothing! Now, my emails are down and have been attempting contact for 4 days, but not a single contact back. Guys, please do not give them your money or business. You'll be better off throwing your cash away or giving it to a charity, I promise you.
They lost 2 domain names of mine which is now worth $20k. I am livid.
I've opened 2 support tickets spaced 1 month apart asking them for an explanation and how it can be fixed but no response whatsoever.
Do NOT give them your money. Change to a reliable hosting provider as soon as you can!
My account at liquidweb was sold to Felix host. They support is awful. No reply to support request for two hours. They stink. I'm paying a premium for this account and getting no support. Stay away from deluxehosting.com.
I too was just moved from Liquid Web to DeluxeHosting.com and my small personal phpBB and WordPress sites are twice as slow, confirmed by my site monitors. They messed with, corrupted or lost so many files in the move that I needed to restore all my sites from backups. I will also be looking for a new host. Thanks for the abandonment Liquid Web! What's next, sellout to EIG!?
We are an agency and tried to work with Deluxe Hosting after they purchased Liquid Web. Aside from the fact that their servers are inadequate to handle WordPress, they won't issue a refund to my client. We tried to access her cpanel to move her to Google Apps, but that too wasn't working. The end result is this review and my client is cancelling (even though they won't refund her). Deluxe Hosting is unethical and using cheap hardware.
Hi, I am very sorry for the experiences you have had. I am going to send a message so we can get your account information to look into this for you.