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I've tried three different hosting companies in the past five years since I started my business. DH has been the best for me, for my business, for what I need to accomplish.
Haven't had to call once. Billing has been easy, as has logging in. The only thing I've been concerned about was having to change my DNS, but their system is easy and made that a breeze.
I was a client of Liquid Web that got moved over when they sold this part of their business. I've had more website crashes than ever... and the worst part is that there have been two separate issues where my email that was on their server got completely wiped out. I lost 9 days of history one time and 7 days another time. They did nothing to help. Now I've had one site completely vanish - no trace of it. We had just built it and didn't use it very often and didn't back it up - but it is now gone.
The support is quick to reply but the issues are so large that I can't recommend anyone use their service. Liquid web was so good... and HostGator which I left because of website crashes was better than what I have now and it's way cheaper.
Our business website and email were migrated over to DeluxeHosting when they bought out LiquidWeb. In the last couple of weeks our wordpress site was hacked and every time we tried to work with them, they blamed it on our site even though there were multiple reports out there of sites being hacked and down. At the very end of our terrible experience with their support our site was even turned into a phishing site to get Paypal passwords. They would not assist us in migrating to our new hosting company, and we had to do the migration quickly because of the effect on our business of having our website and email down. I personally was unable to configure my email client on my Mac to pop my email, or even IMAP, despite using the settings listed in the email help in time. I've now lost thousands of emails related to correspondence with clients and other businesses. TERRIBLE.
I've never had a more responsive team able to help me with my issues. They're always there on the phone and the ticketing team is phenomenal with follow up.
Maybe not the smoothest of transitions out there, but they more than made up for it by having awesome technical support. They helped me with any and all issues I had with my email. They've been phenomenal when it comes to communication.
My site was being hosted by another hosting service and without my knowledge was sold to Deluxe Hosting. It took quite a long time to find out where I had to go to renew my Domain Name. Finally found out it was Deluxe hosting. They were helpful and courteous.
The reason I didn't give 5 stars is because I believe the company that your site is sold to should send you an email notification and tell you how and where to login.
After having been moved from Liquidweb, I must say that DeluxeHosting's support has exceeded my expectations. They're always ready to help and go the extra mile.
DeluxeHosting provided me with great support and helpful tips when I most needed them. I really appreciate it!
It only takes one opportunity to provide exactly what your clients needs, you guys did it! Now, this survey field requesting at least 100 characters is annoying!
Well, I've had no issues whatsoever which makes me a very happy customer.
Keep up the great work, DeluxeHosting.
Their staff guided me through the transition from liquidweb to deluxe hosting. They responded to my queries with explanations that I could understand (I am not a web savvy techno-person).
The services they offer for the plan I have are delivered reliably.
Deluxe Hosting answered the support phone promptly, and took only a minute to explain what they would do to fix our issue. We were resolved in less than one hour. Thank you!
As a podcaster it's increasingly hard to find solid hosts who don't throttle you. They've been great and easy to work with.
Team did a great job following up with our ticket and getting our issue resolved as quickly as possible. Our WordPress had not been upgraded in some time so they helped us get things all sorted out once more and sent us more information on how to keep our account secure.
Have had nothing but problems with my Pro hosting package with Deluxe. And I'm a light user, with 3 wordpress installations. Site is constantly having problems, cant login to my cpanel. The customer service is awful and spotty. Avoid at all costs. They are 3x the price of other services too.
They've been a breeze to work with. There were times when I thought the transition from LiquidWeb to DeluxeHosting would have been difficult, but they rose to the occasion and worked overtime to make sure my sites were running properly throughout. Even went the extra mile and helped me with my DNS.
TLDR: I am shopping for a new host. Do not use this company.
I was with Liquid Web for many years and was always very happy with the support received. Then they sold a group of accounts to Deluxe. I had no issues until I needed support. Specifically, my sites were infected with the HoeflerText" malware. After being told everything was clear, it showed up again on a subdomain. I was again told everything was fine and it has popped up again on the same subdomain.
It has now been over 12 hours since I informed support that the malware had not been removed and I have heard nothing. I have no faith that support will be able to deal with the issue or that they are concerned with my situation at all.
Looking for a new host.
Spent at least 30 minutes on hold on the phone before speaking to a live person. Terrible, terrible customer service!
I am very sorry for the long wait you experienced. That is definitely not normal. I will look into this to see if there was an issue with the phones and or an issue that caused an increase in calls. Please do call back if you have any other questions or concerns as you should not have a long wait if any at all. Thank you!
My hosting with liquid web was sold onto DeluxeHosting, and oh my. What were they thinking!
I have had nothing but trouble with my wordpress site since with extremely slow load speed, pages not working, site completely down etc. I had none of this issues with Liquid web.
To top it off their support is absolutely terrible. They will do anything to to put the issue on you like another reviewer mentioned. I haven't even been able to speak to the technical team once yet. Apparently they are only available through email support and it will take 48 hours before you hear from them.
I'm moving on. Never again! Stay away from these guys!
I am sorry for your bad experience Caitlin. I will send you a message so I can get some contact information from you so we can find your account and reach out to you.
Hi Fraser. I am sorry for issues you are having with your website. I do see that an open ticket is being addressed for you and that we have ran scans on the site to help get this taken care of for you. Please watch for a reply from our support department. Thank you!