DealMan.co.nz

Absolutely a shame of a company. Bought 4 shirts from them. Took 7 weeks to get to me, which I had expected to be for free shipping. 2 shirts came with no tags on them, as they were previously open. Sizes were wrong as well. I contacted the company about this problem, took 4 days with MULTIPLE emails telling this problem to get back to me. I sent them what they asked. It has now been 2 weeks, and they will NOT respond to my emails, yet they have NO problem sending me the DEAL of the day. The quality of the shirts are also low quality. I would strongly advise people to stayaway from this company as they have absolutely NO customer service skills what so ever!

This business is just terrible, aside from friendly customer service. Ordered 2 items. Took them 3 weeks to tell me one item was backordered, and I was only notified when I contacted them first. They refunded me for the item after 4 or 5 days, but by thus point it was already about a month into the process. The next other shipped a few days later, but it has been about 27 days and I'm still waiting to receive it. This site just does business in disgraceful time frames, and fall so very short when it comes to communicating statuses etc. Any shopper would be better off buying from a more reputable site, or going to a store in person. I will never shop with Deal Man again, and I urge anyone else to do the same and save yourself about 2 months worth of stress and waiting.

It has been a full two weeks and the tracking number provided they provided still has yet to work. This is only for two of three items I purchased. The third item was not even confirmed that it would be sent. In a day and age where digital communication is not only cheap to the point of practically being free, one can only assume that the avoidance of updates is a sure fire sign that they dont intend to send and items at all.

Save your money.

Do not order from this site.

Any good rating you may read are more likely to be bogus and posted by the site itself.

I bought 2 X URBAN KNIGHT JACKETS and due to unfortunate circumstances I had to refund them.
When I orignally emailed DEALMAN they were sympathetic to my cause and suggested many options to help me out before settling on a refund.
We agreed that if I was willing to pay for tracked mail they would refund me for my item once they received it.
So that's what I did and now a month later they are ignoring my emails about when I would receive my refund. Despite me sending all the correct information to them.
The last 3 emails I have sent to the company have been completely blanked. Yet when my girlfriend sent them an email on a different address they replied to her that evening.
The service I received from this "company" is truly shocking in this day and age.
And I would recommend avoiding them entirely until I have evidence that they can in fact look after their customers.
If dealman wish to resolve this issue, please contact me on *******@hotmail.co.uk otherwise I will continue to publicly shame Dealman at every opportunity I get.

Quality of my sweater was awful and and it took an age to arrive. Came from China, was the wrong size and looked nothing like the photo on their website. It was more like a potato sack than a fitted sweater. I tried getting in contact with them but I got the runaround and was told to send in photos. I just wanted to send it back, not photograph it. What the hell use is taking a photograph? Do they package them with blindfolds on? They know fine well they look nothing like the picture, and it is one delaying tactic after another. You don't get a return label so there is one brick wall after another. The material is horrible, the service is horrible.

I ordered an Assassin's Creed Venom hoodie from this company for my son for Xmas. The order went through at the end of Nov but took 2 months to arrive. The hoodie itself is nothing like the picture and is the wrong size, even given the size differences explained on the website. Dealman required me to take photos of the item to prove it was the wrong size, which I did, but then only offered to replace the item or credit my account. They have refused to refund, saying they have a 60 day refund policy - this is against the Consumer Guarantees Act. A consumer has the right to ask for a refund if "The goods are significantly different from their description, sample or demonstration model." As I don't trust that any of the items on the site actually look like their photos, I am pushing for a refund. If I don't get it, I will complain to the NZ Commerce Commission about the deceptive item pictures. I suggest there are enough people unhappy with the company that if we all complain, they will be forced to improve their misleading sales materials.

5. 3. 15 Update: I got my refund. Hurrah!

However, I also got bombarded with messages from one of the company's employees, both from the Dealman email account, the employee's personal email account and through another review site where I was asked, "Are you certifiably crazy? Or just bored?... The longest email from the Dealman account was a 650 word work of emotional manipulation which asked me why I was picking on Dealman when "children are suffering with polio" and "GMO's are spreading" and exhorted me to use my powers elsewhere, before quoting Mother Theresa for the finale. Priceless but shameful tactics to manipulate a dissatisfied customer into withdrawing her review.

So there you have it. Almost worth it just for the Mother Theresa mention, I think.:-)

6. 3. 15 Another update!

When I updated my review yesterday, I received an email from Dealman complaining that it was inaccurate. It isn't. The facts are enough to make this 'interesting' without any need to embellish them.

Anyway, when I suggested to them that the volume of emails I have received over this issue could be seen as harassment, they replied, "This is yet another false allegation made against our company. If you continue to make false allegations and defame us we will be forced to pursue legal action."

I'm looking forward to the all-expenses-paid trip to NZ should they decide to go ahead with their threat. :D

Ordered a hoody, arrived after 60 days. Material and quality are horrible, wanted a refund but customer service was non existsant.

Very disappointed

Avoid