David's BridalReviews 223

Deaundria was so wonderful and helpful! She was supportive of my taste and style! We had a wonderful experience!

My daughter recently got married. As all new love she was in a hurry and did not give me much time. I ended up ordering several dresses online from David's for myself. This week I went in to return the dresses not worn. I was greeted by several friendly associates but two really went beyond any expectations. Jessica immediately started looking and finding formalwear that my daughter could use when she emcees this weekend at a National pageant in Orlando. She searched and pulled, zipped, returned and pulled again always with a gracious smile. We were then introduced t the operations manager, Marguerita. Yes like the drink! She was cool, soothing, and as pleasing as a glass, no a whole bottle of wine. I appreciate what she did so much. It is hard to find good customer service in todays world but let me assure you that David's in Mobile Alabama has it. Thank you so much girls for your help. Robin

I've ordered 2 wedding dresses, 4 MOB andMOG dresses, 2 flower girl dresses, save the date and rehearsal dresses, as well as 4 Bridesmaids dresses. My moms dress was sent to wrong location no notice, my save the date dress had sensor tags still, my moms replacement dress had a sensor still and a small hole near the sensor, the lady for 2 of my appointments was completely rude, there was no discount of steaming done to my dress when I bought it off rack, now a month and a half from my wedding they called to change my fitting date to a month before my wedding. This is not just a fitting I have more alterations that need to be done which what leaves me getting my dress a week before the wedding?! What bride is ok with that?!?!?! Very disappointed with almost every experience I've had.

My daughter chose her wedding dress here. Angela, our consultant was awesome! After narrowing choices, she sent us home to digest it all. We came back the next day & through fresh eyes found the perfect dress! She asked a lot of questions & led us to the perfect dress & veil! Thank you.

Had a 6 p appointment and front desk clerk was rude and rolled her eyes at the party. Ask to try on bridesmaids dresses and was told need come back. The lady that help with bride dresses did not help zip and button or even use clips. I would not never give them a penny for any dress in that store due to poor and rude service. Suppose to be a fun day for the party and ended up the worse day!

Kari was our consultant at the Genessee Valley Store. She was great. She put a lot of energy and fun into the appointment. She listened to my future daughter in law and she found The Dress. She made it a memorable experience! I would recommend Kari to any indecisive bride! Thank you so much, Kari you found your niche and I am great full to you! Not only did we find the weeding dress but also my mother of the groom dress.

Very unprofessional. I wish I could give your company a zero. I went in there looking for a dress for my step daughter's wedding. I met with Dawn at the front entrance. She told me to find some dresses and I liked any to write my name down and someone would help me. I did just that. Found about 6 dresses and went back signed in. Told her I signed in and there a few dresses I was interested in. She stated so bring them and I will have someone let you into a fitting room. Called to another young Latina girl to follow me and told her that I was just trying dresses. I wish I could remember her name. The young lady excorted me to fitting room and told me if you need me to zip up your dress you can find me, I will be in the front. Left me there by myself. I had no intentions to be running around the store looking for anyone to zip me. I tried on some dresses and just put them back on the hanger went to the app and ordered straight from there. Because I was sure which one would fit accurately I bought about $1900 worth of dresses that I plan on returning since at the store there wasn't much help.

I will however give huge thanks to Nesha. She was actually working with a wedding group and saw that I had a lot of dresses in hand standing the middle of no where not knowing what to do with them. She asked me if I needed to help. She was actually the only one who did not make me feel like Maybe a was not a buying client. I will be back with my huge amount of dresses just so we can return them. Since I only needed one.

It's actually sad being the my wedding and all my brides maid dresses I bought them here before COVID and my daughter's sweet 16 and he party shortly after. And today it's not worth what it used to.

Nesha again thank you very much. I would rate you a 20 out of 5. Excellent service.

Very unprofessional and rude. You will see me again but only for returns.

Terrible. Thieves!

Recently, My BRIDE bought a David Brudak Gown at the Store in San Diego; the saleswoman assured her it was fully refundable. But they had to transfer from another wearhouse (7-10 days). NO CONTACT SINCE.

My bride tried it on at a different store - pretty but did not fit her.

So My Bride called, NO REFUNDS - since she did not call back in a couple days OF ORIGINAL purchase! WE pounted out that polucybis absurb; the dress was Bot even at theirvstore in a couole if days of purchase/ and my wife Never even was able to see the dress at that store!
The Store Mgr confirmed a NO REUND POLICY.

We are planning to Sue their parent Company. We are trying to reach their Board of DIrectors - but yet no response.

THESE PEOPLE A CROOKS AND SHOULD NOT BE ABLE TO RIP OFF BRIDES!

On Sun. May 22nd i ordered a dress, they did not have the size i wanted. (they made me pay $20 extra to rush it... Sales clerk at the time told me if the dress did not work out when it comes in i could return it and get my $$ back. Got a text on Sat. May 28 that the dress came in. Went in Sun May 29th to try on and dress looked horrible. Told them i did not want the dress and wanted my money back and was informed i had to return it within 7 days of purchasing? Does any of this make any sense when i did not even have the dress in hand on Sun the 22nd?... they did not even tell me initially that i could choose something else-they made it seem like i had lost all my coins. Ok, later found out i still would not get all of my money back but i could try to find another dress. Could not find anything so i had to buy items for other family members just to get a percentage of my money back... i am still without a dress for my cousin's wedding... staff was sketchy and did not seem forthcoming with each other and even more so with customers. If you don't have the item i am looking for and i order it FROM YOU, why do i have to pay to have it rushed AND why did i not get all of my $200plus back?! Will never go there again and will never recommend them to anyone because i think they are deceptive... i am still pissed.

Editing to add that I spoke with my wedding photographer and she let me know it will cost $5-10 per photo to correct the colour difference in photos as they need an expert to do this. Which is unbelievable. The more I sit with this the more upset I am. You are supposed to feel beautiful on your wedding day and I was insecure about my dress. Avoid doing alterations with them!

I purchased a dress from you and had alterations completed at your Scarborough location. I had lace added to the shoulders of the dress and the dress hemmed and taken in. I was told that the lace was the exact same lace that is on the dress already. When I picked up the dress the colours matched in your store lighting. I have now taken the dress out for my outdoor wedding and the lace that you added is a different colour than the dress.

Today is my wedding day and I now have a wedding dress that I am completely unhappy with and will look horrible in photos. The amount of money you charge for alterations, you should ensure you are providing accurate information about your service fabrics.

After not having the best experience at previous stores, my stylist at David's Bridal (Terrell) was the most amazing person! She was so funny, extremely helpful and catered to my rather demanind wishes for the perfect dress. I found exactly what I dreamed of. Terrell even picked it out for me to try based off of what I said I wanted, it was perfect. HIGHLY recommend this store, and even more highly recommend Terrell as a stylist.

I was extremely surprised with a beautiful layout of David's Bridal. Beautiful young lady that assisted me seemed to know exactly what I wanted found the right size and style and within four dresses I made my final selection. I couldn't be happier

I am writing you to express my disappointment in a recent experience with your store. I purchased a dress from your Paramus store which they unfortunately didn't have in my size. They very graciously offered to have it shipped to them in my size. When I went to pick the dress up, I decided it was not right for my occasion and tried to return it. Even though I was picking up the dress (seeing it for the first time) that day, they told me it was past the 7 day return window and I could no longer return it. I'm not sure how I could've returned it any sooner.

How can I return merchandise that is not in my possession. When I tried to leave the dress there that day, they told me I would be charged anyway. I am a senior citizen and cannot afford the expense of this dress. I tried call the corporate office and received no help.

Think twice before buying from this company. I ordered a dress, and 3 weeks later, they refused a return. Never ever again. I will buy from user-friendly merchants of which there are plenty.

Ordered dress from Davids Bridal online. Took to love Davids Bridal for alterations. After 3 fittings which they gave me appointment 1 month apart for each they have totally ruined my dress with their alteration that I have paid way more than the dress cost. Now I am looking for a new dress 8 weeks away from wedding. Absolutely devastated and in tears!

I was searching all over for a prom dress and wasn't having any luck. My mom and I went to Davids and we had an appointment with a woman named Gina. Not only was Gina extremely helpful but she made the experience so much fun. With her great attitude and amazing energy you could definitely see she loves helping others. Gina made me feel like a princess in the dress that I got and even helped me with finding the perfect accessories. I thought I was going to be so stressed out and it would be so difficult to find a dress I loved the experience and it couldn't have been any better. I would highly recommend requesting Gina for any special occasions you may have in your life.